See how our Office of Strategic Communication used A/B testing to resolve a difference of opinion within a cross-functional design team.
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2020
Design
Understand how and why design impacts user experience
More News and Events on Design
267 posts
"Diga o marque 2": USAGov en Español’s New Approach to Interactive Voice Response
"Diga o marque 2": USAGov en Español’s New Approach to Interactive Voice Response—USAGov receives and responds to questions directly from the public in many ways: through social media, on page surveys on USA.gov and USAGov en Español, and through chats and calls. One powerful tool in the USAGov toolbelt is our interactive voice response (IVR) system in both English and Spanish through the USAGov Contact Center. — via USA.gov
The June 2020 USWDS monthly focused on the design system and design modernization with guest speakers from 18F. Dan Williams, USWDS product lead, led the call and facilitated a live question and answer session with event attendees.
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2020
This Week's IDEA
Build Sites to Address the Entire User Journey
This week, we’re exploring what it means to understand the user experience, and we’re taking a look at ways to use journey mapping to find opportunities for improving products and services.
Customer Experience
A Guide For Agencies Building CX Capacity
GSA’s customer experience team has released a federal buying guide to aid agencies with buying CX Services.
Join U.S. Web Design System Product Lead, Dan Williams, as we talk about the design system and answer your questions.
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2020
Watch U.S. Web Design System Product Lead, Dan Williams, as he talks about the design system and answers participant questions.
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2020
21st Century IDEA
Updates on 21st Century IDEA: Key Insights & Lessons Learned
We spoke to Ammie Farraj Feijoo, GSA’s 21st Century IDEA implementation lead, to get the rundown on what’s been accomplished and what’s on deck for 2020.
Learn the methods used by 18F and the State of Vermont as they conducted discovery research to understand and improve the experiences of Vermonters who utilize healthcare and economic assistance programs.
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2020
This talk will offer insights and tips on how to best design and translate surveys and other government materials aimed at reaching non-English speaking members of the public.
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2020
UX
Call for Participation: Government UX Summit 2020
We’re looking for speakers to share their experiences as UX practitioners in government.
Learn how to improve the user experience of your website by following the ADAPT Model to enhance the performance of your content on cellular networks or mobile devices.
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2020
Even with a design system, you still need a designer
The U.S. Web Design System gives flexibility to teams to build the right solution for users, but there are still plenty of design decisions that teams need to make to be successful. In short, you’ll still need a designer. — via 18F
UX
Deep Dive into the UX Field
There is a growing number of uses for user experience (UX) design, as well as a growing alphabet of UX-related careers; this series will offer some insight into the field by speaking with UX experts in government.
This Week's IDEA
Adopting the USWDS, One Step at a Time
The U.S. Web Design System is key to new website standards
Join U.S. Web Design System Product Lead, Dan Williams, as we discuss the USWDS maturity model and answer your questions.
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2020
USWDS
A Look at the New GSA.gov
How the GSA incorporated the U.S. Web Design System into their flagship site.
Join U.S. Web Design System Product Lead, Dan Williams, as we discuss the USWDS and answer your questions.
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2019
Welcome to the NEW Digital.gov
We’ve been working on a new version of Digital.gov, and we’re ready to make it available to you.
User Experience
UX Documentation: Convince Them the Problem Is Real
If you want to make worthwhile investments in the way you interact with customers, think UX. Here are some ways to communicate user experience to key stakeholders and gain support for UX improvement projects.
