Design

Creating a New Way for People To Discover Government Benefits

Creating a New Way for People To Discover Government Benefits—To make it even easier for everyone to find services and benefits without needing to understand government structure, we’re developing a new digital tool in partnership with 10x, GSA’s incremental technology fund. BEARS, the Benefits Eligibility Awareness Resource Service, is an important step forward in providing an integrated, simple solution for federal benefits to improve the customer experience and will eventually cover all federal benefits from all agencies. — via USA.gov

Mar 15, 2022

Lessons from the 2021 Federal Plain Language Report Card

During the Digital.gov and Plain Language Community event, Results of the 2021 Federal Report Card, speaker David Lipscomb gave examples of web content that received both high and low scores in the 2021 Plain Language Report Card. Here’s what we learned.

Mara Goldberg

Gabby Fratanduono-King

Mar 11, 2022

From Fellowship To Full-time: How a CFPB Software Engineer Helped Protect Consumers and Built a Career in Civic Tech

Anselm Bradford, a front-end engineer at the Consumer Financial Protection Bureau (CFPB), is using his tech skills to protect American consumers.

Chris Kuang

Mar 07, 2022

In this event, we will explore possibilities for a component API for the U.S. Web Design System.

Dan Williams

Customer Experience

The Customer Experience (CX) Symposium Series: A Thought Incubator for Federal CX Practitioners

What is the past, present, and future of public sector customer experience practice? The CX Symposium series gathers practitioners to map our way.

Sheev Davé

Ana Monroe

Jan 21, 2022

Policy

Go-Live Checklist for Federal Websites

Covering the breadth of federal web policy, the new downloadable checklist organizes policy requirements into nine categories and explains what your agency needs to do to meet each requirement.

Rachel Flagg

Jan 13, 2022

User Experience

Open-source Information Architecture Design: Using the Tools You Have To Conduct Card Sorting and Tree Testing

Learn how we used GitHub to conduct a card sort and tree testing to improve the information architecture for onrr.gov.

Shannon McHarg

Maroya Faied

Lindsay Goldstein

Jan 06, 2022

Get started with the design system and a how-to demo of template creation and a prototyping approach.

Philip Levy

Dan Williams

This month’s topic: Community, Connection & Contribution. How can our community help teams solve problems together?

Dan Williams

James Mejia

Kathryn Mullan

Let’s peer into the crystal ball and look into the future of USWDS.

Dan Williams

User Experience

A User-Centered Approach: Simplicity and Complexity in a Homepage Graphic

A User-Centered Approach: Simplicity and Complexity in a Homepage Graphic—UX interns go through the redesign and testing process of a homepage graphic to communicate the scope the site.

Aug 12, 2021

Innovation

GSA Launches New Innovation Adoption Community of Practice

GSA is launching the Innovation Adoption Community of Practice on Digital.gov to connect those who embrace innovative methods and practices that improve government service delivery.

Bethany Blakey

Brooke Dine

Julia Begley

Jul 08, 2021

A 3-day remote summit covering User Experience (UX) management in the government.

Jean Fox

In this month’s session, we’ll unpack the new pagination component—what design problem it solves, how it came to be, what the U.S. Web Design System team did to build it, and what you and your teams can do with it.

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Words make digital experiences human-centered, and require just as much thought as the branding and code. As federal agencies strive to use human-centered design, they need to remember that words and design work together. See how interfaces rely on language, and how your writing can make or break an experience. Learn principles for UX writing that anyone who works on digital products can apply to their own work.

Katherine Spivey

Andy Welfle

Making It Easier for People to Find Federal Agencies

Making It Easier for People to Find Federal Agencies—Finding contact information for a federal department or agency is a top task at USA.gov and USAGov en Español. Our A-Z Index of U.S. Government Departments and Agencies directory is a popular feature and the result of many years of user testing and website user metrics. — via USA.gov

Jun 08, 2021

A/B Testing

How To Navigate Challenges to Successfully A/B Test Your Emails

The article will go over some best practices of implementing A/B testing on your emails.

Jenn Wingerberg

May 21, 2021

How does USWDS address accessibility? Join us as we share tips and tools for addressing accessibility throughout the lifecycle!

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Ammie Farraj Feijoo

Dan Williams

Join the U.S. Web Design System team as they answer the crucial question, “Why use the design system?”

Watch Video

Dan Williams

Ammie Farraj Feijoo

Building a User-Centered Data Strategy

Building a User-Centered Data Strategy—Developing a data strategy is challenging, but 18F can help agencies with the process of creating an effective one. Our principles of user-centered design, agile, and iterative delivery can increase an agency’s chance for success in using data more effectively. — via 18F

Apr 01, 2021

Design

Creating a New Way for People To Discover Government Benefits

Lessons from the 2021 Federal Plain Language Report Card

From Fellowship To Full-time: How a CFPB Software Engineer Helped Protect Consumers and Built a Career in Civic Tech

USWDS Monthly Call - February 2022

The Customer Experience (CX) Symposium Series: A Thought Incubator for Federal CX Practitioners

Go-Live Checklist for Federal Websites

Open-source Information Architecture Design: Using the Tools You Have To Conduct Card Sorting and Tree Testing

USWDS Monthly Call - December 2021

USWDS Monthly Call: October 2021

USWDS Monthly Call - September 2021

A User-Centered Approach: Simplicity and Complexity in a Homepage Graphic

GSA Launches New Innovation Adoption Community of Practice

2021 User Experience Summit

USWDS Monthly Call - June 2021

Plain Language Webinar: Using Words to Build Better Digital Experiences

Making It Easier for People to Find Federal Agencies

How To Navigate Challenges to Successfully A/B Test Your Emails

USWDS & Accessibility: Creating More Inclusive Federal Websites

USWDS Monthly Call - April 2021

Building a User-Centered Data Strategy

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