About

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We live in a time when more pre-schoolers can use a smartphone app than can tie their shoes. How does government prepare to meet the information needs of these budding citizens? DigitalGov means providing information and services to the public anywhere and anytime.

This site is a platform to help those in agencies working on providing digital services and information for the public. We’ll scour the innerwebs for digital info so you don’t have to. Expect posts on what government is doing in digital, general digital news, trends and issues on implementing digital for the public.

More on Us

This platform is brought to you by the Office of Citizen Services and Innovative Technologies in the U.S. General Services Administration. Our job here is to help agencies build a 21st century digital government. We do that by

  • Finding and sharing resources and capabilities throughout government
  • Helping agencies understand and resolve policy issues
  • Offering services and tools to help agencies meet their digital government goals
  • Championing DigitalGov solutions from loosening data to developing mobile development guidelines to app and website development to best practices and policy
  • Promoting agency DigitalGov efforts
  • Building relationships with the private and non-profit sectors as well as state and local government

Digital Services Innovation Center

The Digital Services Innovation Center is a cooperative enterprise that draws on resources from across government to leverage the expertise of forward-leaning agencies. To that end, we’re gathering a cadre of innovators to help build a digital government that meets the expectations of the public while delivering info and services safely and securely The Digital Services Innovation Center is a key component supporting the goals of the Digital Government Strategy and is sponsored by GSA.

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Posts About Us

  • DOI.gov DigitalGov Search on the word moon. A Picture Is Worth a Thousand Tokens - Increasingly, we’ve noticed that our agency customers are publishing their highest quality images on social media and within database-driven multimedia galleries on their websites. These sources are curated, contain metadata, and have both thumbnails and full-size images. That’s a big improvement in quality over the images embedded within HTML pages on agencies’ websites. After some [...]
  • American classic cake with pecans and maple syrup Use Metrics to Drive Success - Would federal employees work on tasks outside their agency in order to support DigitalGov? That’s the question we wanted to answer as we created the Open Opportunities program. We had a built-in test case. When the Digital Government Strategy was released in May 2013, agencies were tasked with building APIs, launching mobile products, establishing digital [...]
  • DigitalGov Search source options Recap of Social Digital Search Webinar - Content is no longer limited to .gov sites. As mentioned in a recent blog post, Sharing is Caring, Adding Social Media Accounts to Search, DigitalGov Search uses Flickr, Instagram, and YouTube to populate image and video search results. On September 30, 2014, I presented with Justin Herman from the Social Media Community of Practice about: What [...]
  • Customer service concept in word tag cloud on white Customer Service Week 2014 - They say that customer experience (CX) is the new marketing. People will tell their friends about their experience with your agency, and social media makes it easy to broadcast whether the experience was easy and enjoyable, or terrible. In 1992, Congress proclaimed the first full week in October as National Customer Service Week, and as [...]
  • National Archives and Records Administration 1985 seal and Federal Register website logo The Federal Register: Improving Visitors’ Search Experience on Agency Websites - The Office of the Federal Register’s mission “informs citizens of their rights and obligations, documents the actions of Federal agencies, and provides a forum for public participation in the democratic process.” As the winner of the Bright Idea Award, FederalRegister.gov is clear and easy to use, but most citizens rarely frequent it. More frequently they [...]

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