About

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We live in a time when more pre-schoolers can use a smartphone app than can tie their shoes. How does government prepare to meet the information needs of these budding citizens? DigitalGov means providing information and services to the public anywhere and anytime.

This site is a platform to help those in agencies working on providing digital services and information for the public. We’ll scour the innerwebs for digital info so you don’t have to. Expect posts on what government is doing in digital, general digital news, trends and issues on implementing digital for the public.

More on Us

This platform is brought to you by the Office of Citizen Services and Innovative Technologies in the U.S. General Services Administration. Our job here is to help agencies build a 21st century digital government. We do that by

  • Finding and sharing resources and capabilities throughout government
  • Helping agencies understand and resolve policy issues
  • Offering services and tools to help agencies meet their digital government goals
  • Championing DigitalGov solutions from loosening data to developing mobile development guidelines to app and website development to best practices and policy
  • Promoting agency DigitalGov efforts
  • Building relationships with the private and non-profit sectors as well as state and local government

Digital Services Innovation Center

The Digital Services Innovation Center is a cooperative enterprise that draws on resources from across government to leverage the expertise of forward-leaning agencies. To that end, we’re gathering a cadre of innovators to help build a digital government that meets the expectations of the public while delivering info and services safely and securely The Digital Services Innovation Center is a key component supporting the goals of the Digital Government Strategy and is sponsored by GSA.

Keep in touch


Posts About Us

  • Digital Services Summit 2015 Proposal Process Crowdsourced Digital Citizen Services Summit - In May 2015, we’re hosting the second DigitalGov Citizen Services Summit. This round we are looking to you—federal innovators across government—to help build the agenda. We want to get you the information you need, ignite discussion, foster sharing, build capacity, even get you to challenge and debate each other in the name of delivering better [...]
  • Smiling man using a computer. From Taste-Testers to Explorers: Developing Personas for Open Opportunities - Being customer-focused means doing the gumshoe work of research and rounds of analysis to find gold by understanding user goals. For the task-based innovation network, Open Opportunities for DigitalGov, that meant developing personas in order to overcome our own biases and learn about the different motivations of our participants. In this article, we’ll talk about [...]
  • Marketing planning Follow the Clicks: A Look at Click-through Rates on Government Websites - How important is it to show the most relevant result at the top of your search results page? Very. Searchers expect to find what they’re looking for quickly and easily—and without scrolling—when they search on government websites. If a Web page isn’t “above the fold” as one of the first listings on the first results [...]
  • DigitalGov University (D G U) logo DigitalGov University is Making Changes Thanks to You - DigitalGov University took the pulse of our participants this spring and found that our audience wants more information about events, wants us to better communicate the value of programs and wants more access to our programs. DigitalGov University (DGU) is a platform for feds to share ideas, experiences and techniques to meet 21st century public [...]
  • featured-301-x-212-tokens-Part-2-image-search-results A Picture Is Worth a Thousand Tokens: Part II - In the first part of A Picture Is Worth a Thousand Tokens, I explained why we built a social media-driven image search engine, and specifically how we used Elasticsearch to build its first iteration. In this week’s post, I’ll take a deep dive into how we worked to improve relevancy, recall, and the searcher’s experience [...]

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