DigitalGov University

DigitalGov University (DGU) is the events platform for DigitalGov. DGU provides programming to build and accelerate digital capacity by providing webinars and in-person events highlighting innovations, case studies, tools and resources.

Check Out Upcoming Events

  • Plain Language: Writing for the Web

    PlainLanguage dot Gov website logo

    WEBINAR Writing for the Web requires different approaches and skills than writing for print publications. People come to your website for quick bits of information—NOT to read War and Peace....

    September 9 @ 11:00 AM - 12:00 PM
  • Module 3: Operational Best Practices and Lessons Learned

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    WEBINAR This module will share best practices and lessons learned in the operation of prizes. It will explore the relationship between prize design and prize operation, including the effect that design choices have on operations and budgets...

    September 10 @ 1:00 PM - 2:00 PM
  • GitHub for Beginners

    IN-PERSON & WEBINAR Intended for complete newcomers, this class will introduce Github and equip the user to file issues and make pull requests on It will not discussed programming or the command line....

    September 15 @ 2:00 PM - 3:30 PM
  • DigitalGov Search Basics

    Composite image of search bar doodle

    WEBINAR In this webinar, we’ll provide a basic overview of DigitalGov Search’s essential features and tour its Admin Center....

    September 22 @ 2:00 PM - 3:00 PM
  • The State of Federal Customer Experience – How to Improve and the Benefits

    Graphs and images convey measuring the customer experience, which consists of the following: Advertising, Promotion, Service, Relationship, Trust, and Loyalty.

    WEBINAR Forrester Research has identified 14 key reasons why federal agencies must improve their customer experience (CX). During this webinar, we will discuss the current health of federal CX and briefly examine each of the fourteen reas...

    September 29 @ 11:00 AM - 12:00 PM
  • Using Responsive Comics in Government Storytelling

    The question, "What is Responsive Storytelling?" appears above four screens; a desktop, laptop, tablet, and smart phone.

    WEBINAR Did you know Federal agencies have been using comics to communicate to the public for more than 60 years? Find out how to make this classic print medium work across new media devices in a responsive frame work that works on phones,...

    October 15 @ 11:00 AM - 12:00 PM

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Use of DigitalGov University Materials

Unless a copyright is indicated, material presented by DigitalGov University is free of copyright and may be copied and distributed without permission. Citation of DigitalGov University as source is appreciated. However, some material used in DGU training is the property of private individuals, companies, or independent contractors and therefore may be protected by copyright.

If a copyright is indicated on a photo, graphic, or other material, you must get permission from the original source to use or to copy this material.

Learn more about Copyright and Other Rights Pertaining to U.S. Government Works.

Event Recaps

  • Internet of Things concept illustration DigitalGov Summit Recap: The Need for Change Agents, plus the Internet of Everything, from A to Z - The Internet of Things is already here. How will we prepare for the Internet of Everything? David Bray, Chief Information Officer at the Federal Communications Commission, and Eisenhower Fellow, spoke about the IoT, IoE, and the need for change agents during the 2015 DigitalGov Citizen Services Summit. Bray argued that the IoT is already here, […]
  • The "How Do I Manage My Loans?" graphic from Student Aid dot gov Federal Student Aid Customer Experience Journey: A Recap - Customer Experience (CX) deserves a voice at an agency’s senior levels. Putting CX at the forefront of policy-making decisions will have the most positive impact for customers. Elevating CX is how the Department of Education’s Federal Student Aid (FSA) champions the 22 million applicants seeking $150 billion in education loans each year. Brenda Wensil, Chief […]
  • Stars seal from the main logo Challenge Module 2: It’s All About the Teams—The Importance of Operational Incentives in Prizes - A strong incentive is the lifeblood of solving any challenge. That’s the message experts offered August 4 as part of a webinar series on running successful federal competitions. Sam Ortega, manager of NASA’s Marshall Space Flight Center’s Partnerships Office, and Christopher Frangione, vice president of prize development at the XPRIZE Foundation, shared how government […]
  • A keyboard key has a green button with a bar chart on it. DigitalGov Summit Recap: Leveraging Open Analytics - Seven million dollars is a big price tag. That is the amount Forbes predicts organizations will spend on analytics-related initiatives in 2015, according to a recent report. While government agencies may not have big budgets for data analysis, we do have tons of data—survey data, usability data, campaign data—that should be leveraged to drive decisions. […]
  • Stars seal from the main logo Challenge Module 1: Prize History, Prize Theory and What Makes a Good Prize - Two powerhouses in the Challenge and Prize community came together at GSA for the first in a seven-part learning series recently. Chris Frangione, Vice President of Prize Development for the XPrize and Alexis Bonnell, Innovation Evangelist at USAID offered insights and background into what makes a great ideation competition, sharing case studies and the history […]