Research
News and Events on Research
224 posts
Product lessons from the front lines of COVID-19 civic tech response
2 Lessons Tech Leaders Can Learn From Unprecedented Health Research
2020 Government UX Summit: July 28, 29, and 30
A Guide For Agencies Building CX Capacity
Call for Participation: Government UX Summit 2020
Improving the Experience of Federal Grant Reporting
Feedback-Driven Updates to the PRA Guide
This week, the Office of Information and Regulatory Affairs (OIRA), clarified the process for information collections associated with the Paperwork Reduction Act (PRA). These changes include an easy to understand chart that lays out the steps for this sometimes hard to understand process, and are a direct result of the feedback they’ve been getting from the community. — via The Guide to the Paperwork Reduction Act
Human-centered design for IT centralization
Are you working on an IT centralization project? Here is why taking the time to prioritize users is important and will result in services that work better for the people you serve. — via 18F
An introduction to usability testing, why it’s important, and how to talk about things that aren’t required to do a usability test. — via 18F