U.S. flag

An official website of the United States government

Dot gov

The .gov means it’s official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you're on a federal government site.

Https

The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

Skip to page content

Andrew Maier

Andrew Maier is a User Experience Designer with 18F at GSA.

Build Empathy With Stakeholder Interviews, Part 2: Conversation

A few weeks ago, the State Department held its first conference dedicated to user experience design, UX Exponential. The conference organizers invited me to speak, and in this two-part series I hope to summarize (as best as possible) the presentation I gave, “Foster The People: Building Empathy with Stakeholder Interviews.” In the first post of this series, I covered what stakeholder interviews are, why they’re valuable, and how to prepare for them.

Read More →

Build Empathy With Stakeholder Interviews, Part 1: Preparation

A few weeks ago, the State Department held its first conference dedicated to user experience design, UX Exponential. The conference organizers invited me to speak, and in this two-part series, I’d like to summarize (as best as possible) the presentation I gave, “Foster The People: Building Empathy with Stakeholder Interviews.” In this post, I’ll cover what stakeholder interviews are, why they’re valuable, and how to prepare for them. In the second post, I’ll cover how to actually run the interviews as well as some tips for synthesizing and integrating the results into the team’s shared understanding.

Read More →

Top