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Guidance on building better digital services in government
The Federal Communications Commission voted to require video conferencing platforms, like Zoom, Microsoft Teams, or Webex, to comply with the accessibility requirements under the Communications Act and agency rules that govern interoperable video conferencing services. — via Federal Communications Commission
For the past several years Search.gov has reported each year on the top public needs based on the search terms they used.
This special report will take a different approach. It still offers a high level view of the public experience of seeking services and information from the government. But it also tells the story of change, and how these changes affect search and findability.
— via Search.gov
In this blog, we walk you through our planning and implementation process for Search.gov. We share lessons learned, as well as resources we found useful. — via Office of Natural Resources Revenue
According to a 2019 U.S. Census Bureau survey, nearly 68 million people in the U.S. speak a language other than English at home. To help make the voting process accessible to everyone who is eligible, vote.gov works with state election offices, federal agencies, and non-partisan organizations to create a national source of accurate voting information and clear registration instructions in multiple languages. — via USA.gov
Individuals can now pay tickets for minor federal violations more easily, using a redesigned website for the Judiciary’s Central Violations Bureau. The website, officially launched in early May, leverages new technologies and best design practices to improve usability and accessibility across devices, including smart phones. — via Administrative Office of the U.S. Courts
Designing technology-enabled public services requires deep expertise in how different elements of the experience come together (or don’t!). The 18F design chapter comprises four discipline-specific cohorts — service design, user experience (UX) design, product design, and content strategy — each of which has a primary focus, with corresponding tools, methods, and techniques. — via 18F
In December 2020, the United States Tax Court introduced DAWSON, a modern open-source case management system developed with assistance from an industry partner and 18F. DAWSON streamlined Court operations and changed the way the public interacts with the Court. — via 18F
We’re excited to share that the new USA.gov and USAGov en Español are live. However, we’re not finished. See what we’ll be working on in the future. — via USA.gov
In this blog post, we break down our process for redesigning a federal government website (onrr.gov) into six detailed sections. This blog serves as a helpful guide for other agencies looking to do a major website redesign. — via Office of Natural Resources Revenue
Even on the best teams, things need to be monitored and adjusted. If you are doing this for the first time, it can be even harder. In this article, I share some signals of what success looks like and what to do if you are stuck in one of the many common pitfalls. — via 18F
Digital.gov
An official website of the U.S. General Services Administration
