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Guidance on building better digital services in government
Make use of content strategy to deliver great digital experiences.
Content strategy involves planning, creating, delivering, and governing content that meets the needs of its users and achieves an organization's goals. Content strategy is an essential element of effective digital web services and communication for government agencies.
Learn how to transform how people find, understand, share, use, and reuse government information.
Learn how to create websites that people trust.
Learn how and why to use translation technology to create multilingual content.
Create communication that is clear and easy to understand for your target audience.
Learn how to write and design web content that is accessible for everyone.
Each year, more than 400 million individuals, families, businesses, organizations, and local governments get information and services from about 430 federal agencies and sub-agencies. The Biden-Harris administration is driving a bold vision for how government agencies serve their customers digitally with OMB’s ten-year roadmap for a modern digital experience. Agencies have already made significant strides. Learn about recent successes by the IRS, CDC, NASA, and FEMA, and how OMB will continue to collaborate with agencies to ensure ongoing improvement in digital government services. — via The White House
Each month, USAGov’s content designers spend many hours ensuring that the content on USA.gov and USAGov en Español is up-to-date, accurate, and meets user needs. Learn how their team does holistic reviews of each topic section based on a rolling calendar with the goal of updating all content at least every 6 months. — via USA.gov
This blog post dives into the details of building a dynamic content database and audit for onrr.gov. Learn how effective subject matter expert (SME) coordination, strategic content planning, and application of visualization tools contribute to enhancing content governance and user experience on a federal website. — via Office of Natural Resources Revenue
The report, the FY23 Governmentwide Section 508 Assessment, evaluates reporting entities’ adherence to the criteria established by the White House Office of Management and Budget (OMB) in coordination with GSA, the White House Office of Science and Technology Policy (OSTP), and the U.S. Access Board (USAB). It provides a baseline and recommendations for strengthening compliance initiatives and enhancing Section 508 activities across the federal government. — via General Services Administration
Learn how to partner with social media influencers and design, implement, and measure an influencer program.
The CDC Clear Communication Index is a research-based tool to help you develop and assess public communication materials.
Report: Assessment of compliance with Section 508 requirements.
Best practices for creating clear, useful, digital content for federal websites and digital services.
If you’re moving to .gov from another top-level domain, like .com, .org, or .us, here are some best practices to help you plan that transition.
A resource to help federal employees write in plain language and comply with the Plain Writing Act of 2010.
Publishing content as modular pieces of information that are tagged with machine-readable descriptions can transform how people find, understand, share, use, and reuse government information.
Guidance on how to build government websites that people can trust.
In this special report, we discuss a website redesign’s nine phases and their impact on search.
What is translation technology? This introductory resource will help you understand how and when to use translation technology to provide meaningful access for people with limited English proficiency.
We help government agencies fix technical problems, build products, and improve how government serves the public through technology.
Guidance on the use of plain language for government communications and training for federal employees.
We help government agencies fix technical problems, build products, and improve how government serves the public through technology.
Get help with the PRA, planning and submitting an information request, and finding your agencies agency’s PRA contact.
We deploy small, responsive groups of designers, engineers, product managers, and bureaucracy specialists to work with and empower civil servants.
Provides funding for new technology projects or products across government, from the TTS office of investments.
We make it easy to register and manage a .gov domain for US-based government organizations.
An identity management service that provides secure and private online access to participating government programs.
Discover opportunities across government that will help you build and make connections.
A publishing platform that helps federal partners launch, maintain and manage Government websites.
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Each year, more than 400 million individuals, families, businesses, organizations, and local governments get information and services from about 430 federal agencies and sub-agencies. The Biden-Harris administration is driving a bold vision for how government agencies serve their customers digitally with OMB’s ten-year roadmap for a modern digital experience. Agencies have already made significant strides. Learn about recent successes by the IRS, CDC, NASA, and FEMA, and how OMB will continue to collaborate with agencies to ensure ongoing improvement in digital government services. — via The White House
Each month, USAGov’s content designers spend many hours ensuring that the content on USA.gov and USAGov en Español is up-to-date, accurate, and meets user needs. Learn how their team does holistic reviews of each topic section based on a rolling calendar with the goal of updating all content at least every 6 months. — via USA.gov
This blog post dives into the details of building a dynamic content database and audit for onrr.gov. Learn how effective subject matter expert (SME) coordination, strategic content planning, and application of visualization tools contribute to enhancing content governance and user experience on a federal website. — via Office of Natural Resources Revenue
The report, the FY23 Governmentwide Section 508 Assessment, evaluates reporting entities’ adherence to the criteria established by the White House Office of Management and Budget (OMB) in coordination with GSA, the White House Office of Science and Technology Policy (OSTP), and the U.S. Access Board (USAB). It provides a baseline and recommendations for strengthening compliance initiatives and enhancing Section 508 activities across the federal government. — via General Services Administration
USAGov en Español is excited to celebrate their 20th anniversary this month! Since 2003, the website has been a trusted guide to government information and services for Spanish speakers. Explore this timeline of USAGov en Español’s milestones, name changes, and accomplishments as they’ve served Spanish speakers and federal partners over the past two decades. — via USA.gov
OMB released new policy guidance for government that includes a variety of actions and standards to help federal agencies design, develop, and deliver modern websites and digital services. Memo M-23-22, Delivering a Digital-First Public Experience, will make it seamless for the public to obtain government information and services online, and help agencies fully implement the 21st Century Integrated Digital Experience Act (21st Century IDEA). — via The White House
The Office of Natural Resources Revenue recently completed a site-wide content inventory and audit. Here is how they modified an existing content inventory spreadsheet to act as a functional database for enhancing content throughout the site. — via Office of Natural Resources Revenue
In celebration of Hispanic Heritage Month, NASA is releasing new content for Universo curioso de la NASA, the agency’s first Spanish-language podcast. A five-episode season will start Tuesday, September 19, with new episodes released weekly. In each episode, Universo curioso will highlight the contributions of NASA’s Hispanic and Latino workforce to the agency’s groundbreaking work in Earth and space exploration. The season features interviews with NASA experts, including an astronaut, a space weather scientist, an astrochemist, and oceanographers. Episodes focus on some of NASA’s top missions, bringing the wonder of exploration, space technology, and scientific discoveries to Spanish-speaking audiences around the world. — via National Aeronautics and Space Administration
What is the best case style to use for titles and headings? For the new USAGov websites, we discuss the decision to use sentence case on USAGov products. — via USA.gov
Digital.gov
An official website of the U.S. General Services Administration
