Content Strategy

Tips to help you improve access to your non-English digital content.

Watch Video

Michael Mulé

Laura Godfrey

Ammie Farraj Feijoo

Multilingual

Webinar Recap: How To Best Connect With Your Spanish-speaking Audience During an Emergency

In this panel discussion, experts from different agencies shared how they’ve used social media to reach Hispanic audiences during emergencies and the COVID-19 pandemic.

Mara Goldberg

Gabby Fratanduono-King

Jan 24, 2022

Customer Experience

The Customer Experience (CX) Symposium Series: A Thought Incubator for Federal CX Practitioners

What is the past, present, and future of public sector customer experience practice? The CX Symposium series gathers practitioners to map our way.

Sheev Davé

Ana Monroe

Jan 21, 2022

Policy

Go-Live Checklist for Federal Websites

Covering the breadth of federal web policy, the new downloadable checklist organizes policy requirements into nine categories and explains what your agency needs to do to meet each requirement.

Rachel Flagg

Jan 13, 2022

David Lipscomb from the Center for PL will review the results of this year’s Federal Plain Language Report Card and answer questions.

Katherine Spivey

Katina Stapleton

David Lipscomb

Three Ways USAGov Outreach Can Help with Your Agency’s Next Campaign

Three Ways USAGov Outreach Can Help with Your Agency’s Next Campaign—Does your agency have an idea for a new marketing strategy? USAGov’s Outreach team can support your agency in all stages of your campaign. We can brainstorm with your team, discuss best practices, and try new marketing approaches to grow together in serving people. Learn how to begin partnering with us. — via USA.gov

Nov 17, 2021

USWDS

Webinar Recap: U.S. Web Design System October 2021 Monthly Call

In this recap of the October 2021 U.S. Web Design System (USWDS) Monthly Call, the USWDS team shares how their community can help teams solve problems together, and what tools and channels we can use to ask questions, get answers, and provide useful feedback.

Dan Williams

Kathryn Mullan

Nov 15, 2021

Learn from and share with other federal colleagues from across the government strategies for succeeding at working, managing, supervising, collaborating, communicating, and more.

Kim M. Wittenberg

The Weekly Ship: What It Is, Why Useful, and How To Create Your Own

The Weekly Ship: What It Is, Why It’s Useful, and How To Create Your Own—The weekly ship has been a staple of 18F projects for years. It is a way to engage partners, inform teammates, and reflect on our work. — via 18F

Oct 21, 2021

The Multilingual Community of Practice is hosting a panel to share some successful social media strategies that you can use to connect with your Spanish-speaking audience during emergencies.

Multilingual

USAGov en Español Celebrates Hispanic Heritage Month

Since 2003, one program in GSA’s Technology Transformation Services (TTS) has been leading the way in which the government serves the Spanish-speaking community in the U.S. That program is USAGov en Español, the official guide to government information and services in Spanish.

USAGov Outreach Team

Oct 06, 2021

Strategy

Digital Meets Culture: Getting Your Culture in Line With Your Digital Strategy

Learn how digital service teams in government navigate through the currents of organizational culture and implement change at their agencies.

Ruxi Giura

Sep 28, 2021

On 9/21/21, PLAIN’s Fourth Federal PL Summit showcases federal employees’ plain language projects. Topics include COVID-19 agency responses, accessibility, user experience, and career enhancement.

Katherine Spivey

Katina Stapleton

Challenge.gov

Spotlight Chat: Planning a Federal Prize Competition

Leaders of the Lab-to-Market (L2M) Inclusive Innovation Ecosystem Prize Competition share their experience running a federal prize competition.

Quinn Slayton

Sep 02, 2021

User Experience

Building a Bureau-Wide Usability Collaboration Group: Lessons Learned from the U.S. Geological Survey

Learn about the U.S. Geological Survey’s Usability Collaboration Area in this short interview with the group’s organizer.

Holly Chandler

Sep 01, 2021

In this second part of our analytics case study series, we’ll address how to pull reporting and conduct analysis through the lens of your analytics strategy.

If you’re a federal employee, join us to learn about both intellectual property (8/25) and rules of conduct (8/26) in your agency’s social media.

Robotic Process Automation

5 Tips for Implementing Citizen Development in Your RPA Program

The Robotic Process Automation (RPA) Community of Practice highlights five key points for implementing RPA citizen developers, as shared by federal subject matter experts James Gregory (General Services Administration), Frank Wood (Defense Logistics Agency), and Russ Kuehn (Social Security Administration) during their recent webinars with the Federal RPA Community of Practice.

James Gregory

Aug 16, 2021

In this two-part Analytics Case Study, we’ll speak with the GSA’s FedRAMP team about their analytics strategy, data collection, reporting, and subsequent decision-making for a new site launch.

Tim Lowden

Freddie Blicher

Betsy Steele

Multilingual

Learn how multilingual glossaries set your content translations up for success by maintaining consistency and lightening the workload for future translations.

Fedora Braverman

Jul 27, 2021

Content Strategy

Language Connections: Tips to Create, Maintain, and Present Non-English Digital Content

Webinar Recap: How To Best Connect With Your Spanish-speaking Audience During an Emergency

The Customer Experience (CX) Symposium Series: A Thought Incubator for Federal CX Practitioners

Go-Live Checklist for Federal Websites

Results of the 2021 Federal Report Card

Three Ways USAGov Outreach Can Help with Your Agency’s Next Campaign

Webinar Recap: U.S. Web Design System October 2021 Monthly Call

Successful Strategies for Telework and Hybrid Work Environments

The Weekly Ship: What It Is, Why Useful, and How To Create Your Own

How To Best Connect With Your Spanish-speaking Audience During an Emergency

USAGov en Español Celebrates Hispanic Heritage Month

Digital Meets Culture: Getting Your Culture in Line With Your Digital Strategy

2021 Federal Plain Language Summit

Spotlight Chat: Planning a Federal Prize Competition

Building a Bureau-Wide Usability Collaboration Group: Lessons Learned from the U.S. Geological Survey

FedRAMP & DAP Case Study Part 2: Reporting and Decision-Making

SocialGov Summer Sessions 2021

5 Tips for Implementing Citizen Development in Your RPA Program

FedRAMP & DAP Case Study Part 1: Assessing Analytics Strategy

More News and Events on Content Strategy