Once simply an idea, remote data gathering is now a very important reality in UCD (user-centered design) work. However, there are some challenges, particularly when your agency serves the entire nation and all of the groups in it. Identifying and finding solutions for these issues will help you best use this important tool. One of the most difficult problems is that you don’t have physical access to your users. In some cases, this is just the way it is—it’s basically impossible to try and observe everyone doing everything.
One of the challenges UX practitioners can face is how to communicate much of the data that’s out there. The key word is “communicate.” Since many of us are used to qualitative findings, making the jump to “hard data” can be a challenge. There are tools out there that make this easier, but we still need some explanations and/or translations. First, let me be clear that I am not endorsing any product or technique.
Too often, usability and accessibility are confused with each other by our clients (stakeholders). They shouldn’t be, because while they are related, they are very different. So, how do you bring these two concepts together? They should really be working side-by-side throughout the ENTIRE process. This might seem like a no-brainer but it can be a challenge. First things first, Section 508 of the U.S. Rehabilitation Act is a LAW.
I used to teach 8th grade science in inner city Denver in the 1990s. After that, I supported special education students and their teachers in North Carolina. Around that time (mid-late 1990s), the Internet wasn’t really designed for kids –most of the electronic materials I came across for the classroom were on CDs and such. After learning more about design, Information Architecture, and now user experience, I began to realize that while digital services for kids looked really good on the outside, on the inside they were awful.