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Joël Virothaisakun

Joël Virothaisakun is a graduate student in the Interaction Design and Information Architecture program at the University of Baltimore. He is interning with the DigitalGov User Experience Program at GSA this fall, and has published several games.

Top Task Usability: Design for Your Users

Being able to design a website that users love is not too far away from being able to read their minds. While designers can’t read minds, that doesn’t stop them from using their website’s top tasks to make it seem like they can. A website’s top tasks include 5-10 tasks (depending on the scope of the site) that the majority of the website’s users want or need to do on the site.

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User Acceptance Testing Versus Usability Testing…What’s the Dif?

Editor’s note: Building off the great discussion started around Customer Experience, we’re looking at the difference between User Acceptance Testing and Usability Testing. If you develop software, you’ve probably heard of User Acceptance Testing. You may also have heard the term Usability Testing. Same thing, right? Nope. And confusion here can cause big problems. Last year I was developing a mobile game for Android—think Whack-A-Mole meets mutant veggies. Eight months into the project we decided to do some user acceptance testing to find some bugs before launch.

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