August 8, 2016, marks the 18th anniversary of the amendment to the Section 508 Rehabilitation Act of 1973, which covers access to information technology in the federal sector. To recognize the importance of IT accessibility, we wanted to highlight some agency initiatives to improve accessibility across the federal landscape. As amended, the Act requires: …access to the federal government’s electronic and information technology. It applies to all federal agencies when they develop, procure, maintain, or use such technology.
The Office of Management and Budget (OMB) provided this guidance to implement the Government Paperwork Elimination Act (GPEA). GPEA required Federal agencies, by October 21, 2003, to allow individuals or entities that deal with the agencies the option to submit information or transact with the agency electronically, when practicable, and to maintain records electronically, when practicable. The Act specifically states that electronic records and their related electronic signatures are not to be denied legal effect, validity, or enforceability merely because they are in electronic form, and encourages Federal government use of a range of electronic signature alternatives.
The Digital Government Strategy complements several initiatives aimed at building a 21st century government that works better for the American people. These include Executive Order 13571 (Streamlining Service Delivery and Improving Customer Service), Executive Order 13576 (Delivering an Efficient, Effective, and Accountable Government), the Presidential Memorandum on Transparency and Open Government,OMB Memorandum M-10-06 (Open Government Directive), the National Strategy for Trusted Identities in Cyberspace (NSTIC),and the 25-Point Implementation Plan to Reform Federal Information Technology Management (IT Reform).
This overview provides reference to and legal analysis of court decisions interpreting the Privacy Act’s provisions. The Overview is not intended to provide policy guidance, as that role statutorily rests with the Office of Management and Budget (OMB), 5 U.S.C. § 552a(v). . The 2015 edition of the Overview was issued electronically and sent for publication in July 2015 and includes cases through May 2014. The Overview is scheduled to be revised again in 2016.
This memo dated October 6, 2011, from the Federal CIO to the CIO’s of Executive Departments and Agencies, mandates that “agencies are to begin leveraging externally-issued credentials, in addition to continuing to offer federally-issued credentials.” The memo begins with the observation that the use of externally-issued credentials (i.e., those that have been issued by an entity other than the federal government) will decrease the burden on uses of government information systems and reduce costs associated with managing credentials.
In the January 2009 Memo on Transparency and Open Government, President Obama emphasized the importance of establishing “a system of transparency, public participation, and collaboration.” Plain writing is indispensable to achieving these goals. The Plain Writing Act of 2010 (the Act) (Public Law 111-274), which the President signed into law on October 13, 2010, calls for writing that is clear, concise, and well-organized. This memorandum provides final guidance on implementing the Act and is designed to promote the goals of the President’s Open Government Initiative.
This memo set forth that “To the extent feasible and appropriate, especially for complex or lengthy forms, agencies shall engage in advance testing of information collections, including Federal forms, in order (1) to ensure that they are not unnecessarily complex, burdensome, or confusing, (2) to obtain the best available information about the likely burdens on members of the public (including small businesses), and (3) to identify ways to reduce burdens and to increase simplification and ease of comprehension.
Making information resources accessible, discoverable, and usable by the public can help fuel entrepreneurship, innovation, and scientific discovery- all of which improve Americans’ lives and contribute significantly to job creation. This Memorandum establishes a framework to help institutionalize the principles of effective infonnation management at each stage of the information’s life cycle to promote interoperability and openness. Whether or not particular information can be made public, agencies can apply this framework to all information resources to promote efficiency and produce value.
Openness in government strengthens our democracy, promotes the delivery of efficient and effective services to the public, and contributes to economic growth. As one vital benefit of open government, making information resources easy to find, accessible, and usable can fuel entrepreneurship, innovation, and scientific discovery that improves Americans’ lives and contributes significantly to job creation. View Executive Order on Making Open and Maching Readable the Default Related Resources A Strategy for American Innovation (PDF, 1.
Executive Order 13 1661improving-access-to-services-for-people-with-limited-english-proficiency-e-o-13166/) was issued in August of 2000 and this memorandum reaffirms its mandate. The Executive Order has two primary parts: Each federal agency must develop and implement a system by which limited English proficient (LEP) persons can meaningfully access the agency’s services. Each agency providing federal financial assistance must issue guidance to recipients of such assistance on their legal obligations to take reasonable steps to ensure meaningful access for LEP persons under the national origin nondiscrimination provisions of Title VI of the Civil Rights Act of 1964, and implementing regulations.
On August 11, 2000, the President signed Executive Order 13166, “Improving Access to Services for Persons with Limited English Proficiency”. The Executive Order requires Federal agencies to examine the services they provide, identify any need for services to those with limited English proficiency (LEP), and develop and implement a system to provide those services so LEP persons can have meaningful access to them. It is expected that agency plans will provide for such meaningful access consistent with, and without unduly burdening, the fundamental mission of the agency.
This guidance provides information to agencies on implementing the privacy provisions of the E-Government Act of 2002. It addresses privacy protections when Americans interact with their government. The guidance directs agencies to conduct reviews of how information about individuals is handled within their agency when they use information technology (IT) to collect new information, or when agencies develop or buy new IT systems to handle collections of personally identifiable information.
This final rule provided a new policy for the .GOV domain that will be included in the Federal Management Regulation. This final rule establishes FMR part 102-173, Internet GOV Domain, and provides policy for registration of domain names. View .Gov Domain Registration Final Rule Related Resources OMB M-05-04, Policies for Federal Agency Public Websites (PDF, 48 KB, 5 pages, December 2004) GOV Domain Name Registration Service OMB M-11-24, Implementing Executive Order 13571 on Streamlining Service Delivery and Improving Customer Service (PDF, 2 MB, 6 pages, June 2011) See more DigitalGov Resources
The Digital Millennium Copyright Act (DMCA) is a United States copyright law that implements two 1996 treaties of the World Intellectual Property Organization (WIPO). Passed on October 12, 1998, the DMCA amended Title 17 of the United States Code to extend the reach of copyright, while limiting the liability of the providers of online services for copyright infringement by their users. View Digital Millennium Copyright Act Related Resources Copyright Law Digital Millennium Copyright Act (PDF, 277 KB, 60 pages, January 1999) U.
United States trademark law is mainly governed by the Lanham Act. “Common law” trademark rights are acquired automatically when a business uses a name or logo in commerce, and are enforceable in state courts. Marks registered with the U.S. Patent and Trademark Office are given a higher degree of protection in federal courts than unregistered marks—both registered and unregistered trademarks are granted some degree of federal protection under the Lanham Act 43(a).
The Paperwork Reduction Act (PRA) of 1995 requires that agencies obtain Office of Management and Budget (OMB) approval before requesting most types of information from the public. “Information collections” include forms, interviews, and record keeping, to name a few categories. View the Paperwork Reduction Act of 1995v Related Resources Paperwork Reduction Act (44 U.S.C. 3501 et seq.) Federal Collection of Information OMB M-11-26, Fast-Track Process for Collecting Service Delivery Feedback Under the Paperwork Reduction Act(PDF, 196 KB, 4 pages, June 2011) Executive Order 13571 – Streamlining Service Delivery and Improving Customer Service (April 2011) Social Media, Web-Based Interactive Technologies, and the Paperwork Reduction Act (PDF, 83 KB, 7 pages, April 2010) Government Paperwork Elimination Act (GPEA) (1998) Small Business Paperwork Relief Act of 2002 (PDF, 49 KB, 5 pages, June 2002) See more DigitalGov Resources
In September 2009, the President released his Strategy for American Innovation, calling for agencies to increase their ability to promote and harness innovation by using policy tools such as prizes and challenges. This guidance calls for the increased use of challenges and prizes to develop new tools and approaches to improve open government, and highlights for agencies policy and legal issues related to the use of prizes and challenges as tools for promoting open government, innovation, and other national priorities.
Circular A-130 was first issued in December 1985 to meet information resource management requirements that were included in the Paperwork Reduction Act (PRA) of 1980. Specifically, the PRA assigned responsibility to the OMB Director to develop and maintain a comprehensive set of information resources management policies for use across the Federal government, and to promote the application of information technology to improve the use and dissemination of information in the operation of Federal programs.
This quick reference guide will help you meet Web Content Accessibility Guidelines (WCAG) 2.0. It is a customizable quick reference to the requirements, success criteria and techniques. View Quick Reference Guide to WCAG 2.0 Related Resources Section 508 Standards for Electronic and Information Technology (29 USC § 794d) Section 508 Laws – Section508.gov Web Content Accessibility Guidelines 2.0 (WCAG 2.0) – W3C OMB M-05-04, Policies for Federal Agency Public Websites (PDF, 48 KB, 5 pages, December 2004) #
This memorandum is intended to direct executive departments and agencies to take specific actions to implement the principles of transparency, participation, and collaboration set forth in the President’s Memorandum on Transparency and Open Government. This Directive was informed by recommendations from the Federal Chief Technology Officer, who solicited public comment through the White House Open Government Initiative. The four tenets of this memo are: Publish Government Information Online Improve the Quality of Government Information Create and Institutionalize a Culture of Open Government Create an Enabling Policy Framework for Open Government Related Resources OMB’s Guidance for Online Use of Web Measurement and Customization Technologiesm-10-22-guidance-for-online-use-of-web-measurement-and-customization-technologies/) Social Media, Web Based Technologies, and the Paperwork Reduction Act
ClassMarker is a professional web-based testing service used to create easy-to-use, customizable online tests for business, training & educational assessment. View ClassMarker Terms of Service Related Links What is a Terms of Service Agreement? Information on Federal Compatible Terms of Service List of Federal Terms of Service Agreements See more DigitalGov Resources
The Section 508 Standard for Electronic and Information Technology requires that when a federal agency shares information digitally, individuals with disabilities seeking information or services from a Federal agency, must have access to and be able to use the information and data, unless an undue burden would be imposed on the agency. View 508 Standards for Electronic and IT Related Resources: Read more Accessibility related articles on DigitalGov Using Section 508 to Improve the Accessibility of Government Services Federal Social Media Accessibility Toolkit See more DigitalGov Resources
Policies for Federal Agency Public Websites (M-05-04) (PDF, 48 KB, 5 pages, December 2004) states that the management of agencies’ public websites should be in compliance with Federal information resource management law and policy. This memo fulfills the requirements of section 207(f) of the E-Government Act of 2002 (Pub. L. No. 107- 347). Related Resources E-Government Act of 2002 (PDF, 209 KB, 72 pages, December 2002) See all DigitalGov Resources
The Web Content Accessibility Guidelines (WCAG) documents explain how to make web content more accessible to people with disabilities. Web “content” generally refers to the information in a web page or web application, including: natural information such as text, images, and sounds code or markup that defines structure, presentation, etc. View the Web Accessibility Guidelines Related Resources: Read more Accessibility related articles on DigitalGov Section 508 Standards for Electronic and Information Technology Using Section 508 to Improve the Accessibility of Government Services See more DigitalGov Resources
The Plain Writing Act of 2010 (PDF, 153 kb, 3 pages, September 2010) was enacted to enhance citizen access to Government information and services by establishing that Government documents issued to the public must be written clearly. View Plain Writing Act of 2010 Related Resources: PLAIN’s Federal Plain Language Guidelines Plain Writing Basics Plain Language Web Writing Tips See all DigitalGov Resources
This document explores some of the emerging web applications and their impact on records management. In its early days, the web was seen largely as a place to post static documents that were Internet-accessible. More recently, it is seen as a tool for facilitating collaboration across geographic and institutional boundaries. This document examines four applications that create content likely to exist only on the web. Web-portals Blogs Wikis RSS Agencies must continue to manage content created via these applications in compliance with NARA’s records management guidance, including its Web Management and Transfer Policies.
The Plain Language Action and Information Network (PLAIN) put together these federal guidelines to help implement the Plain Language Act of 2010. View Plain Language Guidelines Related Resources: Plain Writing Act of 2010 Plain Writing Basics Plain Language Web Writing Tips See all DigitalGov Resources
chatWING is a chat app that connects your Web Chat, allows you to network your chat with your friends, and connect via social meda with the controls and customization options you want. View chatWING Terms of Service Related Links What is a Terms of Service Agreement? Information on Federal Compatible Terms of Service List of Federal Terms of Service Agreements See more DigitalGov Resources
The Section 508 Guidelines include this subpart on Electronic and Information Technology to ensure government websites are accessible to “individuals with disabilities, who are members of the public seeking information or services from a Federal agency, have access to and use of information and data that is comparable to that provided to the public who are not individuals with disabilities, unless an undue burden would be imposed on the agency.
The Freedom of Information Act (FOIA) is the law that gives anyone the right to access information from the federal government. It is often described as the law that keeps citizens in the know about their government. This 2009 FOIA memo covers the following: An agency should not withhold information simply because it may do so legally. Whenever an agency determines that it cannot make full disclosure of a requested record, it must consider whether it can make partial disclosure.
Around this month’s Communities Theme, the DigitalGov team thought we’d round up your community rock stars. These are people in your communities who’ve gone above and beyond, who’ve contributed content, organized events, participated in developing toolkits and more. Let’s kick it off with the DigitalGov Summit Sounding Board. DigitalGov Summit Sounding Board For the 2015 DigitalGov Summit we pulled together innovators from across the federal government to guide the programming, promote the CrowdHall (and Summit overall) and help identify speakers.
The #SocialGov Community is coming up on three years of hard work and pushing the boundaries on using social tools across the federal government. I’d like to start this round up by taking a look at the event we hosted last year, State of the #SocialGov 2014: 2 Years of Smashing Silos + Elevating Citizen Services with Social Media. Justin Herman, #SocialGov Community Lead, moderated a talk looking at the work delivered by the SocialGov CoP over the past 2 years and looked ahead to the next year.
The DigitalGov platform helps federal agencies meet 21st century digital expectations, and we’ve planned our second DigitalGov Summit with this mission and your needs in mind. The theme is open and the agenda is packed with presentations about how “opening” data, content, contracts and talent makes digital citizen services better, more effective and even cheaper. Attending Virtually For our Summit this Thursday, we have an amazing line up of speakers and YOU can still sign-up to attend.
This month, our round up focuses on customer experience (CX). As I was rounding up the CX events and articles we’ve shared on DigitalGov over the past year, I realized that CX touches all of the work we do. From Web to mobile to contact centers and social media, we need to not only be aware of our customers’ experiences but also respond quickly and make changes that will enhance their experiences.
DigitalGov University has added podcasts to our suite of offerings on DigitalGov, featuring interviews and discussions with leaders in the DigitalGov community. For the first edition, we talked to Diane Devera, “Voice of the IVR” for the USA.gov Contact Center. In this 10 minute discussion with Jacob Parcell, Manager of Mobile Programs, Devera discusses several considerations about interactive voice response (IVR) for federal contact centers, including: Why are IVRs important for government contact centers?
We are busting at the seams with excitement because the DigitalGov Citizen Services Summit is less than a month away! Today we are announcing the working agenda and confirmed speakers. The Summit, which will be taking place on Thursday, May 21, 2015 from 9 am-1 pm, has an all-star lineup that was put together with help from you and the Summit Sounding Board. This timely program includes:
The Government Contact Center Council (G3C), led by GSA’s Tonya Beres, has been working with DigitalGov University to host events for the contact center community across the federal government. This year they hosted events and posted articles that will help you get a contact center up and running, make up-to-date changes to meet 21st century expectations, and incorporate new features like adaptive content, chat, and handling social media inquiries.
Sign up now to watch the DigitalGov Summit “Spring 2015 DigitalGov Citizen Services Summit”) from the comfort of your desk! We are excited to announce that although we’ve sold out in-person attendance for the DigitalGov Citizen Services Summit, we have just opened up registration to attend virtually. Virtual attendance will be an awesome way to experience the event with extras not offered to in-person attendees. Bernetta Reese from the U.
Here’s another other opportunity to show DigitalGov innovators what you got! The spring Digital Citizen Services Summit “Spring 2015 DigitalGov Citizen Services Summit”) will host an expo, like we did in 2014, where you can showcase your program or service. This way participants will get a chance to meet the people behind innovative programs across the federal government and explore collaborations and knowledge sharing with you. We are inviting you to submit information about the project you want to showcase for a chance to exhibit.
DigitalGov University has hosted some great events over the last year in partnership with Data.gov, the MobileGov Community and 18F to bring you information on opening data and building APIs. This month we’ve rounded up the events over the past year so that you can see what’s been offered. Use the comments below to offer up suggestions on what else you’d like to see on the schedule.
Thanks to your awesome input on the Citizen Services Summit agenda and the rallying of the Summit Sounding Board, we now have more than 70 ideas and 50 comments on those ideas. Vote early and Vote often! We’ve opened up the voting floodgates for these 70 ideas until February 28th! Now you can help choose programming by voting and commenting on the ideas you want to see make it on the agenda.
You may have seen this icon on our calendar recently. This icon indicates a digitalgov “friend event.” What’s a Friend Event Does your agency offer training or events to help improve digital services? Are they free? Are they open to other federal government agencies? If you answered YES to all three questions then you have a friend event that we want on the [DigitalGov Calendar]( /events .
Performance Analytics for Social Media Decision Making. Creating Adaptive Content. Usability Testing. These are just some of the areas of programming we are putting together. After taking a look at the most widely attended events in 2014, we decided to gather ideas we received from community and program leads for our 2015 events lineup through DigitalGov University (DGU). We’ve identified primary needs in each community, but this is just the top of the line-up because we will continue to offer just-in-time training on the things you need when you need it.
In recent years, DigitalGov University (DGU) has evolved from a prescriptive training program to a more agile program looking to federal government leaders like you to share the innovations, tools, resources, hurdles and case studies of how you work to meet the digital expectations of the 21st century citizen customer better. Whew. That’s a mouthful. Thanks to all the participation from you, across many agencies, we’ve hosted over 100 events this past year with over 8,000 attendees.
You might remember in the post Crowdsourced Digital Citizen Services Summit we said “Go to Citizen Services Summit 2015. Go there now!” Well if you haven’t yet, there is still time to go there and propose a session, idea, or speaker. Anyone can propose a session. We’re accepting proposals through the end of January. And, while you can add your proposed topic anonymously, if you create an account, you’ll be able to edit or add to your suggestion and get feedback from us.
We’ve had an excellent year of training and community events for the federal challenge and prize community, so for the month of December DigitalGov University has taken a look at the events we’ve hosted this year and rounded them up in line with this month’s Crowdsourcing theme. On Wednesday, December 10, the Challenge and Prize Community of Practice hosted its quarterly in-person meeting to highlight the roles and responsibilities that Challenge.
In May 2015, we’re hosting the second DigitalGov Citizen Services Summit “Spring 2015 DigitalGov Citizen Services Summit”). This round we are looking to you—federal innovators across government—to help build the agenda. We want to get you the information you need, ignite discussion, foster sharing, build capacity, even get you to challenge and debate each other in the name of delivering better digital services. So, we’ve set up a crowdsourcing platform where you can suggest presentation ideas and vote for your favorites.
This past year DigitalGov University has hosted at least one Usability event per month and we thought we’d give you a round-up of those events. After all, November 13th was World Usability Day. Since this year’s theme of World Usability Day is Engagement it would be great to take a look at the event recap article, Improving the User Experience with Usability.gov. The folks at Usability.gov took a user-centered approach to refresh their site and make the design more engaging.
DigitalGov University took the pulse of our participants this spring and found that our audience wants more information about events, wants us to better communicate the value of programs and wants more access to our programs. DigitalGov University (DGU) is a platform for feds to share ideas, experiences and techniques to meet 21st century public expectations for digital government. We host live events and webinars to supplement the content on DigitalGov geared toward feds working in the digital space.
We are all collecting a lot of performance data across our digital properties and DigitalGov University has hosted many events on the collection, reporting and strategizing around metrics. DigitalGov has shared many posts on these topics as well. So we thought it would be great to curate these events and posts for easy reference and sharing. Data Collection If you are having a hard time measuring the success of your social media efforts, email campaigns or even your website, these are some of the events that’ll help.
Six months ago, we launched this DigitalGov.gov platform to support federal agencies in delivering 21st century digital services and information to the public. It seems a good time to share some of the thinking that went into the development of the platform, and what we’ve learned so far. Looking back, we knew we had great content for digital innovators. Here at the Center for Digital Government at GSA, we created the go-to references for federal agencies around Web, mobile, social media, challenges and prizes, and were growing API content.
We had a GREAT DigitalGov Citizen Services Summit today. There were more than 200 digital innovators from across government and industry working to build the 21st century government the public expects. The four panels focused on performance analysis, customer service across channels, inter-agency work, and public private partnerships. Here’s what you missed in a short highlight video. [youtube=http://www.youtube.com/watch?v=EIWwnomPxo4&w=600]
Have a DigitalGov success?—published an API? Got buy-in from leadership? Changed a part of your customer-service paradigm? Developed a cool dashboard? Got the app out the door? Heck! Have you prototyped a wearable, drivable or flyable? Have a DigitalGov opinion?—think we should be focusing more or less on something? Have an idea on how to improve development? Want to share your digital gov mantra? Internet of things? You are doing and thinking a lot, and we have a place for a few of you smarties to share with other agencies.
We won’t build the government of the 21st century by drawing within the lines. We don’t have to tell you the hard work of building a digital government doesn’t exist in a vacuum or a bubble. Show us social media without mobile, Web without data and user experience without APIs. You can’t? That’s right—in reality, digital government intersects and cuts across boundaries every day in order to deliver the digital goods.
Building a 21st century workforce. One task at a time. Get Started Every agency at every level of government has a role in creating digital government. There are great opportunities to solve the problems in your agencies and to engage your high-performing staff with cutting-edge projects across agency bounds. Through our Open Opportunities in DigitalGov network, we’re building a cooperative enterprise that draws on resources from across government to leverage the expertise of forward-leaning agencies.
Yesterday marked three months since the release of the Digital Government Strategy and agencies have been making great strides in meeting the milestones toward building a 21st Century Government. In his blog, Building-blocks of a 21st Century Digital Government, Steve Van Roekel said: Executing on this vision of government cannot happen alone. To provide the highest value of services, we must rethink from step one how government builds and provides services for the American people.
In his May 23rd, 2012 Presidential Memorandum, President Obama directed Executive Departments and Agencies to: Implement the requirements of the Digital Government Strategy, and Create a page at www.[agency].gov/digitalstrategy to publicly report progress of this implementation. Consistent with Milestone Actions #2.1 (open data) and #7.1 (mobile optimization), agencies will post candidate data sets and services to open up over the next several months on these pages.
No information is more critical to your work than the numbers that reveal what’s happening, how you’re performing, and opportunities to do better. GovTech provides ten tips for getting the most from your data visualizations. The tips include: Use layers to tell a story Involve users in the design Be aware of multiple platforms Use style to tell a story In government services, the challenge merely begins with collecting vital data.