Adding customer satisfaction ratings and reviews to public services just got easier now that Yelp offers a terms of service for official government use. Yelp, a Web and mobile-based user review platform, hosts insights from “real people giving their honest and personal opinions on everything from restaurants and spas to coffee shops.” With the addition of Public Services and Government under the Yelp umbrella, agencies can continue to find new ways to use customer insights to improve citizen services.
One death every 52 minutes. That’s how frequently someone died in crashes involving a drunk driver in the U.S. in 2013—10,076 deaths in total. While that number represents a 2.5% reduction in deaths from the previous year, the National Highway Traffic Safety Administration (NHTSA) is offering a new mobile app—called SaferRide—to save more lives. Simply put, SaferRide helps people who have been drinking to get a safe ride home.