usability testing

POP: Mobile App Prototyping Made Easy

POP: Mobile App Prototyping Made Easy

WEBINAR Are you looking for a quick and easy way to prototype your next big app idea? In this webinar, we’ll show how POP, the mobile “paper” prototyping app with a new federal friendly negotiated terms of service, can help you turn your sketches into click-through prototypes. Prototyping is an important part of participatory design and often times complicated wireframing tools slow us down. With POP, you are able to create a simple workflow: design on paper, take pictures, link and test.

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Read More →POP: Mobile App Prototyping Made Easy

Avoid Weak ‘Links’ in Your Digital Chain

Avoid Weak ‘Links’ in Your Digital Chain

Users don’t like surprises. Unexpected or unwanted content undermines the credibility of your agency and frustrates users who come to your website looking for specific information. Using links appropriately in your website content is one way to build trust with users, according to an article by Kara Pernice of the Nielsen Norman Group. Here’s a […]

Read More →Avoid Weak ‘Links’ in Your Digital Chain

Read More →Avoid Weak ‘Links’ in Your Digital Chain

Institutionalizing User Experience: Building Usability into Your Organization

Institutionalizing User Experience: Building Usability into Your Organization

So, you have some systems or tools your customers or employees access. Maybe you want to put together a robust capability to conduct usability testing. How do you start formalizing user experience (UX) into your organization? Brad Ludlow at GSA tossed this topic out on the User Experience community listserv, and I’ve encapsulated the superb discussion that […]

Read More →Institutionalizing User Experience: Building Usability into Your Organization

Read More →Institutionalizing User Experience: Building Usability into Your Organization

February Usability Testing Workshop

February Usability Testing Workshop

IN-PERSON Want to learn to do quick, easy, low cost usability testing based on GSA’s DigitalGov User Experience Program? Join us for this hands-on training where you’ll get practical instructions on how to facilitate your own usability tests. You’ll facilitate a 15-minute test and get feedback for your agency website, mobile site or other product in this three-hour workshop.

Read More →February Usability Testing Workshop

Read More →February Usability Testing Workshop

Top Task Usability: Design for Your Users

Top Task Usability: Design for Your Users

Being able to design a website that users love is not too far away from being able to read their minds. While designers can’t read minds, that doesn’t stop them from using their website’s top tasks to make it seem like they can. A website’s top tasks include 5-10 tasks (depending on the scope of the […]

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Read More →Top Task Usability: Design for Your Users

User Research and The Paperwork Reduction Act: How to Get it Done

User Research and The Paperwork Reduction Act: How to Get it Done

WEBINAR As interest in User Experience and Customer Experience grows, more and more federal employees are learning about the Paperwork Reduction Act (PRA), and how it affects user research. Learning about the PRA – and planning for it – can significantly impact any type of public-facing user research, from usability tests to customer satisfaction surveys to focus groups.
Simply put, if you want your product to succeed, and like talking to your customers, you need to know about this.

Read More →User Research and The Paperwork Reduction Act: How to Get it Done

Read More →User Research and The Paperwork Reduction Act: How to Get it Done

Past, Present, Future: Usability Testing at the National Library of Medicine

Past, Present, Future: Usability Testing at the National Library of Medicine

Usability testing has provided our organization many important insights to improve our Web presence. Since the early 2000s, the National Library of Medicine (NLM)’s Web teams have actively sought and used usability testing tools; we have run “full service” usability testing almost yearly for various Web properties for sites such as NIHSeniorHealth.gov and MedlinePlus.gov. In recent years we gained […]

Read More →Past, Present, Future: Usability Testing at the National Library of Medicine

Read More →Past, Present, Future: Usability Testing at the National Library of Medicine

Making Prototypes with Tools You Already Have

Making Prototypes with Tools You Already Have

They say that necessity is the mother of invention. For me, the necessity resulted from long product development cycles paired with short windows for user testing and little room for iteration. The “invention” was the discovery of a powerful set of tools for prototyping that are available on just about every office computer. I found […]

Read More →Making Prototypes with Tools You Already Have

Read More →Making Prototypes with Tools You Already Have

Can You Crowdsource Your User Experience Research?

Can You Crowdsource Your User Experience Research?

In one sense, almost any type of user research is crowdsourced—you’re talking to people and using that information to improve your system. But in a true sense, crowdsourcing is more than just collecting information, it’s collaborating on it. We want to have real conversations, not one-time emailed suggestions without followups. So here’s a few tidbits […]

Read More →Can You Crowdsource Your User Experience Research?

Read More →Can You Crowdsource Your User Experience Research?

Usability Events Round-Up: 2014

Usability Events Round-Up: 2014

This past year DigitalGov University has hosted at least one Usability event per month and we thought we’d give you a round-up of those events. After all, November 13th was World Usability Day. Since this year’s theme of World Usability Day is Engagement it would be great to take a look at the event recap […]

Read More →Usability Events Round-Up: 2014

Read More →Usability Events Round-Up: 2014

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