IN-PERSON In this workshop, you’ll hone in your skills by using the think-aloud method in usability tests. You will understand some of the primary think-aloud variants used today and know when one variant might be more appropriate to use than another. You’ll also get to practice administering think-aloud protocols, and discuss ways to review the type of data you collect.
It’s a forgone conclusion that usability studies are effective in identifying weak points within a website, but what about testing people who are visually impaired? How hard is it to accommodate them? There are some additional challenges that you may encounter when conducting testing with people with disabilities; however, these challenges should not be considered […]
When the Employment and Training Administration’s CareerOneStop team embarked on a redesign of the site’s online career, training, and job resources, they didn’t dive right into the technical work. Instead, they embraced a user-centered approach that focused on the user experience (UX). Focusing on UX means taking a step back to learn about users’ core needs […]
WEBINAR Are you looking for a quick and easy way to prototype your next big app idea? In this webinar, we’ll show how POP, the mobile “paper” prototyping app with a new federal friendly negotiated terms of service, can help you turn your sketches into click-through prototypes. Prototyping is an important part of participatory design and often times complicated wireframing tools slow us down. With POP, you are able to create a simple workflow: design on paper, take pictures, link and test.
User Experience (UX) is the comprehensive experience a person has when using a product or application, and usability is the ease of use (or lack thereof) when using it. Many of us have discovered the vast advantages of evaluating usability on our own; however, getting others to jump on board is often a different story. […]
So, you have some systems or tools your customers or employees access. Maybe you want to put together a robust capability to conduct usability testing. How do you start formalizing user experience (UX) into your organization? Brad Ludlow at GSA tossed this topic out on the User Experience community listserv, and I’ve encapsulated the superb discussion that […]
IN-PERSON Want to learn to do quick, easy, low cost usability testing based on GSA’s DigitalGov User Experience Program? Join us for this hands-on training where you’ll get practical instructions on how to facilitate your own usability tests. You’ll facilitate a 15-minute test and get feedback for your agency website, mobile site or other product in this three-hour workshop.
Being able to design a website that users love is not too far away from being able to read their minds. While designers can’t read minds, that doesn’t stop them from using their website’s top tasks to make it seem like they can. A website’s top tasks include 5-10 tasks (depending on the scope of the […]
WEBINAR As interest in User Experience and Customer Experience grows, more and more federal employees are learning about the Paperwork Reduction Act (PRA), and how it affects user research. Learning about the PRA – and planning for it – can significantly impact any type of public-facing user research, from usability tests to customer satisfaction surveys to focus groups.
Simply put, if you want your product to succeed, and like talking to your customers, you need to know about this.