WEBINAR Are you looking for a quick and easy way to prototype your next big app idea? In this webinar, we’ll show how POP, the mobile “paper” prototyping app with a new federal friendly negotiated terms of service, can help you turn your sketches into click-through prototypes. Prototyping is an important part of participatory design and often times complicated wireframing tools slow us down. With POP, you are able to create a simple workflow: design on paper, take pictures, link and test.
So, you have some systems or tools your customers or employees access. Maybe you want to put together a robust capability to conduct usability testing. How do you start formalizing user experience (UX) into your organization? Brad Ludlow at GSA tossed this topic out on the User Experience community listserv, and I’ve encapsulated the superb discussion that […]
IN-PERSON Want to learn to do quick, easy, low cost usability testing based on GSA’s DigitalGov User Experience Program? Join us for this hands-on training where you’ll get practical instructions on how to facilitate your own usability tests. You’ll facilitate a 15-minute test and get feedback for your agency website, mobile site or other product in this three-hour workshop.
Being able to design a website that users love is not too far away from being able to read their minds. While designers can’t read minds, that doesn’t stop them from using their website’s top tasks to make it seem like they can. A website’s top tasks include 5-10 tasks (depending on the scope of the […]
WEBINAR As interest in User Experience and Customer Experience grows, more and more federal employees are learning about the Paperwork Reduction Act (PRA), and how it affects user research. Learning about the PRA – and planning for it – can significantly impact any type of public-facing user research, from usability tests to customer satisfaction surveys to focus groups.
Simply put, if you want your product to succeed, and like talking to your customers, you need to know about this.
Usability testing has provided our organization many important insights to improve our Web presence. Since the early 2000s, the National Library of Medicine (NLM)’s Web teams have actively sought and used usability testing tools; we have run “full service” usability testing almost yearly for various Web properties for sites such as NIHSeniorHealth.gov and MedlinePlus.gov. In recent years we gained […]
They say that necessity is the mother of invention. For me, the necessity resulted from long product development cycles paired with short windows for user testing and little room for iteration. The “invention” was the discovery of a powerful set of tools for prototyping that are available on just about every office computer. I found […]
In one sense, almost any type of user research is crowdsourced—you’re talking to people and using that information to improve your system. But in a true sense, crowdsourcing is more than just collecting information, it’s collaborating on it. We want to have real conversations, not one-time emailed suggestions without followups. So here’s a few tidbits […]
This past year DigitalGov University has hosted at least one Usability event per month and we thought we’d give you a round-up of those events. After all, November 13th was World Usability Day. Since this year’s theme of World Usability Day is Engagement it would be great to take a look at the event recap […]