Joel Minton, a member of the U.S. Digital Service, is working with GSA’s Technology Transformation Service as the director of login.gov. Tom Mills is the Chief Technology Architect at U.S. Customs and Border Protection. In early April, the U.S. Digital Service and 18F launched login.gov, a single sign-on solution for government websites that will enable citizens to access public services across agencies with the same username and password. Login.gov is currently in action at the U.
U.S. Department Of State
The Data Briefing: FINDing Great Global Development Data Visualizations Courtesy of the State Department
Federal agencies have been releasing some fascinating data visualization tools in the last year. Recently, the State Department unveiled the Beta version of FIND or the “F Interagency Network Databank.” From the description in the FAQ: “The F Interagency Network Databank (FIND) is an online tool that enables users to explore and analyze national level data, and then share what they discover. FIND was designed around the needs of U.
A few weeks ago, the State Department held its first conference dedicated to user experience design, UX Exponential. The conference organizers invited me to speak, and in this two-part series I hope to summarize (as best as possible) the presentation I gave, “Foster The People: Building Empathy with Stakeholder Interviews.” In the first post of this series, I covered what stakeholder interviews are, why they’re valuable, and how to prepare for them.
USAGov recently released a list of six great federal government mobile apps. There were many apps released by the federal government over the last 5-6 years on a wide range of topics and services. Many are well-designed and useful to the American public. So, what are the outstanding federal government apps for 2016? The Department of State’s Smart Traveler. First launched in 2011, this mobile app helps international travelers find U.
How many times a day do you have a bad user experience? Did you have one: Riding the metro to work this morning this morning? Waiting for your email to open? Watching a way-too-long training video? Trying to find your way around a new-to-you building? How many times have you thought, “there has to be a better way to do this!” If you’re like us, you think that all the time.
Agile methods help agencies deliver projects and products more efficiently and effectively. The benefits aren’t limited to deliverables: Going agile can break down the silos that exist between and within agencies. And collaboration doesn’t need to end at the federal level—agile projects done in the open provide a way for the public to contribute to government initiatives. Transitioning to agile development has benefited Open Opportunities, a platform that helps agencies tap into federal expertise and provides professional development opportunities to federal employees.
In 2015, DigitalGov Search dramatically expanded support for languages on our search results page, expanding from just English and Spanish to support 68 different languages. Government agencies across the United States publish content in a growing number of languages to do the business of the country. Language-specific websites and mobile apps include not just translated content, but also site navigation and other lexical elements. This month marks the 15th anniversary of EO 13166, which directed federal agencies and federally funded programs to provide meaningful access to information for people with limited English proficiency.
Around this month’s Communities Theme, the DigitalGov team thought we’d round up your community rock stars. These are people in your communities who’ve gone above and beyond, who’ve contributed content, organized events, participated in developing toolkits and more. Let’s kick it off with the DigitalGov Summit Sounding Board. DigitalGov Summit Sounding Board For the 2015 DigitalGov Summit we pulled together innovators from across the federal government to guide the programming, promote the CrowdHall (and Summit overall) and help identify speakers.
You have a question about a project. You ping a coworker, who texts another colleague, who emails a listserv and receives 3 responses. And the problem is: where will your supervisor find the answer next month, when someone else asks the same question? Corralling the cacophony of texts, tweets, and emails is a serious undertaking. Some of the free tools designed to manage communication and increase efficiency now have federal-friendly terms of service (TOS) agreements.
Social media is front and center at Share.America.gov, a U.S. Department of State site managed by the Bureau of International Information Programs, that describes itself as a “platform for sharing compelling stories and images that spark discussion and debate on important topics like democracy, freedom of expression, innovation, entrepreneurship, education, and the role of civil society.” The truth is that you don’t really need to read that statement to know its purpose.
DigitalGov Citizen Services Summit: Reflections from Our Livestream Host, and Full Recording Now Available!
The second annual DigitalGov Citizen Services Summit was held at GSA headquarters in Washington, DC on May 21. This year’s Summit sold out early to in person attendees, attracted nearly 1,200 folks to sign up, and for the first time a live stream was offered for online viewers across the country. I was honored to serve as this year’s virtual livestream host for the Summit. We’ve kicked off the #DigitalGov15 Summit with @USCTO @jakegab @gwynnek @PSChrousos!
Data. Security. Privacy. These are the cornerstones of many discussions concerning technology. The security of citizen information when interacting with the federal government will be increasingly important as we progress into the future. A few agencies have begun to use Hyper Text Transfer Protocol Secure (HTTPS) in lieu of the standard HTTP. For these agencies, this transition to HTTPS is seen as a step in the right direction and is one way for the government to address the security of citizen information.
DigitalGov University has hosted some great events over the last year in partnership with Data.gov, the MobileGov Community and 18F to bring you information on opening data and building APIs. This month we’ve rounded up the events over the past year so that you can see what’s been offered. Use the comments below to offer up suggestions on what else you’d like to see on the schedule.
Today, people rely heavily on insecure and inefficient means to access federal government applications to conduct business (i.e., they depend on usernames and passwords to log into federal agency services online). Users are required to create and manage several online accounts for different applications, which can become a nuisance, difficult to manage, and creates administrative burden for the organization. Additionally, with the abundance of these weak credentials (i.e., usernames and passwords that are easy to hack and difficult to trust), organizations – including the federal government – are left with minimal confidence in a user’s identity.
Content is one of the most important things about your site. After all, it is what keeps your users engaged and keeps them coming back to your site. Depending on the type of website your agency manages, you should always think of ways to best deliver your content to your end users. If the content you provide is constantly changing or evolving, then you should present this content in a way that is as equally dynamic and allows for the end user to easily manipulate the data to find what they need.
Scoping the fed scene for the best match to apply your very formidable skillset? Use your smartphone to cast a wider net on your job search with help from the USA.gov Federal Mobile Apps Directory. Federal job hunters are no longer confined to desktop websites, so check out some of the great mobile job search apps and websites listed in the USA.gov directory. If you get hired through one of these apps, my commission is a reasonable 15 percent.
Tackling technology tasks just got easier. Recently, federal agencies negotiated eight new Terms of Service (TOS) Agreements for free apps and services. DigitalGov has an extensive list of federal-friendly TOS agreements for free products, and the list is updated as new TOS agreements are created. Cyfe Cyfe, a business dashboard app, helps users monitor diverse data streams in one location. It displays information related to social media, analytics, marketing, sales, support, and infrastructure tools.
The U.S. Department of Transportation and the National Highway Traffic Safety Administration (NHTSA) recently unveiled a new mobile app to help people who have been drinking get a safe ride home. The ‘SaferRide’ mobile app, gives holiday revelers an easy way to find a ride home when they’ve had too much to drink instead of getting behind the wheel. The app encourages potential drunk drivers to stay off of the road by helping them contact a close friend, find their location, and connect directly to a taxi company to secure a safe ride.
Crowdsourcing has created new paths for public interaction with the government, as we’ve been highlighting on DigitalGov with this month’s theme. However, crowdsourcing can also be used to harness support for internal agency projects. The Department of State is using crowdsourcing to find talent within and outside of government to support agency activities. Through the Virtual Student Foreign Service and CrowdWork initiatives, State benefits from new wellsprings of skills and talent.
Fighting malaria in Botswana with a group of high school students in D.C. Contributing to the Ebola response from the West Bank. These scenarios may not fit the typical image of humanitarian aid efforts, but technology has transformed the possibilities for public participation in international development. Crowdsourced mapping projects have become key contributors in relief efforts and highlight the collaborative work that can be done between government, non-profit organizations, and the public.
This month we’ll be highlighting articles about crowdsourcing. These are the programs that use a variety of online mechanisms to get ideas, services, solutions, and products by asking a large, diverse crowd to contribute their expertise, talents, and skills. Among the mechanisms are hackathons, data jams, code-a-thons, prize competitions, workplace surveys, open ideation, micro-tasks or microwork, citizen science, crowdfunding, and more. A brief look at history outlines a few notable prize competitions, crowdsourcing where solvers are given a task and winners are awarded a prize: The X-Prize and its many iterations from personal space flight to unlocking the secrets of the ocean, Charles Lindburgh’s flight across the Atlantic for the Orteig Prize, and the 300 year-old Longitude Prize, launched by an act of Parliament in Britain to determine a ship’s longitude with the goal of reducing shipwrecks.
The new second draft of the U.S. Public Participation Playbook incorporates changes that were proposed from nearly 100 suggestions submitted after the first week of public comment, with more improvements to come. We still need your contributions for this groundbreaking new collaborative resource to measurably improve our participatory public services across government, and would like to take this opportunity to share what we have learned so far.
There are many ways to apply crowdfunding in the government space. This case study highlights the U.S. Department of State’s utilization of an online crowdfunding platform (CFP) to launch the Alumni Engagement Innovation Fund 2.0 (AEIF 2.0). Through this fundraising platform, exchange program alumni were able to work on innovative solutions to the world’s toughest challenges. Over 30 projects from around the world, including from the United States, were selected for AEIF 2.
“Content is king” is a generally accepted truth for those of us who produce digital media. But once you have compelling content, how to best present it to your audience becomes the next challenge. In recent years, Web innovators started emphasizing the effectiveness of “digital storytelling,” or content focused on individual, human experiences using compelling and engaging formats to convey information. At the Department of State’s, Bureau of Educational and Cultural Affairs, we recently tried our hand at executing a digital storytelling effort employing rarely-used-in-government techniques to tell a story about cultural heritage, partnership, teamwork, and preservation.
Sign up now to join fellow MobileGov Community of Practice members for Tech@State’s Mobile Diplomacy conference on Friday, October 3, 2014! Your attendance will let you participate in a variety of panels, ignite and breakout sessions about mobile development relevant to all digital government innovators. Members of the Mobile Gov Community of Practice from the U.S. Census Bureau, Department of Labor, Department of Defense and other agencies will be presenting on panels like “Mobile First: Design & User Experience” and “Best Practices in the U.
Most of us in the DigitalGov community recognize that responsive Web design is one approach to mobile first and most of us have a pretty clear picture of what it means—a responsive website will adjust to different devices, and the content will neatly change its layout from one screen size to another. But do you know how it happens? Would you know how to implement responsive Web design in your agency?
More than 100 digital engagement and open data managers from across government met with leaders in the private sector startup community August 7 at the White House for a summit on integrating our digital services with public participation to create more opportunities for innovation and tackle tougher challenges. The SocialGov Summit on Open Data Innovation was organized by the 700-member SocialGov Community and White House Office of Science and Technology Policy, launching a new inter-community initiative to apply combined open data, digital engagement, and innovative technologies to fields ranging from the Internet of Things and emergency management to modernization of the regulatory process.
Responsive Web design is widely-known as a go-to solution for designing a website to fit on any device’s screen size. As we found in our February workshop, federal agencies are implementing it for various reasons. There are various ways to implement responsive design. Some agencies have implemented it via structured data and content modeling and others have completely redesigned their website. Agencies who are not yet at that point are looking for ways they can begin.
Are you having trouble getting training or professional development opportunities? Federal employees can gain access to a variety of professional development opportunities and work on digital projects across the government through the Open Opportunities program. [youtube=http://www.youtube.com/watch?v=1Mha-SnOfzo&w=600] Open Opportunities are tasks and projects that help you develop and strengthen skills, work with others across agencies to get stuff done and break down silos. Mike Pulsifer from the Department of Labor says Open Opportunities provided him the chance to do “really interesting work that cuts across the silos of government.
Not only does the Department of State have a great set of APIs, State also has an excellent example of how to build an informative and useful app. EducationUSA is a network of State Department advisers who help international students apply for U.S. university programs. The EducationUSA app has the most popular resources and services from the EducationUSA website, such as the ability to: Search for EducationUSA advising center information Follow the primary social media channels (Facebook, Twitter, & YouTube) View Frequently Asked Questions (in 8 languages) Discover new financial aid opportunities, and Utilize the Ask an Adviser (in five languages) function The EducationUSA app is an excellent example of designing for multiple-device experiences.
Earlier this month, stock photo giant Getty Images launched an embedded photo viewer, that permits sharing millions of its’ copyrighted images for free. The news generated headlines and questions about whether it’s okay for government content producers to use the tool. From Getty’s perspective, the answer is yes. The company’s main restriction is that the images be used for editorial, non-commercial purposes and government content meets this criteria.
[ ](https://s3.amazonaws.com/digitalgov/_legacy-img/2014/03/Birthday-Cake_Internet_World-Wide-Web_25-years-old_Featured_301x212.jpg) With the 25th anniversary of the Web, we wanted to share stories from the beginnings of Web in the federal government and how online government has evolved in the years since. The State Department may have been one of the first, in 1991, with a bulletin board presence launched thru the Government Printing Office, according to Janice Clark, Director in the Office of Website Management, Bureau of Public Affairs.
A recent FedTech Magazine article asked, “When There Are No Barriers to Technology, How Can the Government Innovate?” We thought we’d take up the challenge and let you know how government uses innovations from digital communities to grow a social media education and training program that provides more opportunities than ever for agencies to share, learn and measurably improve our programs for citizens. And by more we mean almost four times more with the same resources.
Today we want to tell you about the federal agency trends we saw this year in the development of public facing mobile products. Digital Government Strategy drove Mobile Gov Development Digital Government Strategy milestone 7.2 required agencies to implement two public facing mobile products in May. The White House highlighted these agency mobile product implementations. Responsive Design Proliferated. During the summer and fall a number of agencies like the Department of State, Department of Commerce, Department of Energy, USA.
The U.S. Department of State has released a mobile app that informs and educates potential foreign service officers about a diplomatic career. The app provides access to more than 500 retired Foreign Service Officer Test (FSOT) questions that test your knowledge of U.S. government and culture, world history, technology, economics and many other topics. In addition you can find information about the opportunities and experiences of those who have chosen this career, recruitment events and how to contact a Diplomat in Residence near you.
_ Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by Department of State._ Secretary Clinton often talks about using “21st Century Statecraft” at the State Department. For us in the website office, this equates to using new tools to get information to the American people. Having a Secretary who understands the power of such innovative tools has definitely helped us move forward.
In his May 23rd, 2012 Presidential Memorandum, President Obama directed Executive Departments and Agencies to: Implement the requirements of the Digital Government Strategy, and Create a page at www.[agency].gov/digitalstrategy to publicly report progress of this implementation. Consistent with Milestone Actions #2.1 (open data) and #7.1 (mobile optimization), agencies will post candidate data sets and services to open up over the next several months on these pages.
You need resources, and we are here to help with an excellent new webinar series to jump start your agency’s digital gov efforts. Do you think “mobile first”? A “mobile first” approach is where new websites and applications are designed for mobile devices first, instead of designed for the traditional desktop machines. Description In this second webinar in our mobile webinar series, you’ll learn how to get your agency thinking “mobile first.