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Government Launches Login.Gov to Simplify Access to Public Services

Joel Minton, a member of the U.S. Digital Service, is working with GSA’s Technology Transformation Service as the director of login.gov. Tom Mills is the Chief Technology Architect at U.S. Customs and Border Protection. In early April, the U.S. Digital Service and 18F launched login.gov, a single sign-on solution for government websites that will enable citizens to access public services across agencies with the same username and password. Login.gov is currently in action at the U.

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The Data Briefing: FINDing Great Global Development Data Visualizations Courtesy of the State Department

Federal agencies have been releasing some fascinating data visualization tools in the last year. Recently, the State Department unveiled the Beta version of FIND or the “F Interagency Network Databank.” From the description in the FAQ: “The F Interagency Network Databank (FIND) is an online tool that enables users to explore and analyze national level data, and then share what they discover. FIND was designed around the needs of U.

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Build Empathy With Stakeholder Interviews, Part 2: Conversation

A few weeks ago, the State Department held its first conference dedicated to user experience design, UX Exponential. The conference organizers invited me to speak, and in this two-part series I hope to summarize (as best as possible) the presentation I gave, “Foster The People: Building Empathy with Stakeholder Interviews.” In the first post of this series, I covered what stakeholder interviews are, why they’re valuable, and how to prepare for them.

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The Data Briefing: What Makes a Great Federal Government App?

USAGov recently released a list of six great federal government mobile apps. There were many apps released by the federal government over the last 5-6 years on a wide range of topics and services. Many are well-designed and useful to the American public. So, what are the outstanding federal government apps for 2016? The Department of State’s Smart Traveler. First launched in 2011, this mobile app helps international travelers find U.

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Search, Buscar, Поиск, جستجو, Cari: Creating a Good, Multilingual Search Experience

In 2015, DigitalGov Search dramatically expanded support for languages on our search results page, expanding from just English and Spanish to support 68 different languages. Government agencies across the United States publish content in a growing number of languages to do the business of the country. Language-specific websites and mobile apps include not just translated content, but also site navigation and other lexical elements. This month marks the 15th anniversary of EO 13166, which directed federal agencies and federally funded programs to provide meaningful access to information for people with limited English proficiency.

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Picking Up the “Slack” for Team Communication

You have a question about a project. You ping a coworker, who texts another colleague, who emails a listserv and receives 3 responses. And the problem is: where will your supervisor find the answer next month, when someone else asks the same question? Corralling the cacophony of texts, tweets, and emails is a serious undertaking. Some of the free tools designed to manage communication and increase efficiency now have federal-friendly terms of service (TOS) agreements.

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State’s ShareAmerica Takes a Very Social Approach

Social media is front and center at Share.America.gov, a U.S. Department of State site managed by the Bureau of International Information Programs, that describes itself as a “platform for sharing compelling stories and images that spark discussion and debate on important topics like democracy, freedom of expression, innovation, entrepreneurship, education, and the role of civil society.” The truth is that you don’t really need to read that statement to know its purpose.

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