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The Content Corner: Connecting With Customers at Labor

The Content Corner: Connecting With Customers at Labor

Here at DigitalGov, customer service is a focal theme during the month of May, and by some type of cosmic chance, I was invited to share my insights on content strategy and content creation at a Customer Service Community of Practice event at the Department of Labor. The event focused on topics I commonly discuss here […]

Read More →The Content Corner: Connecting With Customers at Labor

Read More →The Content Corner: Connecting With Customers at Labor

USA.gov in Beta: Tell Us What You Think

USA.gov in Beta: Tell Us What You Think

Thirteen years in digital is an eon, and on the eve of its 13th birthday, we at USA.gov found ourselves reckoning with a mid-life crisis. In the thirteen years since Firstgov.gov was launched (and ten years for FirstGov en Español), the sheer volume and sophistication of government websites has exploded. We’ve seen Web customers evolve […]

Read More →USA.gov in Beta: Tell Us What You Think

Read More →USA.gov in Beta: Tell Us What You Think

Creating a Veterans-Centered Experience Through ExploreVA

Creating a Veterans-Centered Experience Through ExploreVA

Good customer service includes user-centered design. For one digital team at the Department of Veterans Affairs, creating a veterans-centered experience started with one word: explore. The ExploreVA website provides a single location for veterans and their families to research the benefits that they may be entitled to receive. Benefits include health care, education, employment, and […]

Read More →Creating a Veterans-Centered Experience Through ExploreVA

Read More →Creating a Veterans-Centered Experience Through ExploreVA

Essentials of Animated Gifs for Government

Essentials of Animated Gifs for Government

WEBINAR This digital workshop will walk participants through the process, purpose and accessibility standards in quickly and effectively creating animated .gifs for public service — whether for kinetic info-graphics or user-created content that brings ideas to life.

Read More →Essentials of Animated Gifs for Government

Read More →Essentials of Animated Gifs for Government

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