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PBS

CX Day In Government: How We All Shape The Customer Journey

During National Customer Service Week, it’s a great time for organizations across industry and government to celebrate putting customers at the center of our work and to think about what we can do to improve our customers’ end-to-end experiences. When you think this big, it can be a little daunting, but the good news is that we’re doing a lot, and a simple shift in mindset can get us much further.

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How We’re Using Data to Help Us Make Better Decisions

This week marks a special anniversary for GSA as we celebrate our Data-to-Decision (D2D) platform since its launch in the fall of 2015. D2D is GSA’s data management platform that collects, manages, and analyzes complex data to enable data-driven decision-making. Over the past year, GSA has made major strides forward in understanding how accurate and insightful data can help us be a more data-driven organization. I am proud to say that D2D now has more than 1,000 users and over 100 published dashboards across GSA!

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