Employee engagement, evidenced by displays of dedication, persistence, effort and overall attachment to organization and mission, is a key factor in business success, but it can be a struggle for government organizations. Organizational leaders seeking to cultivate a culture of engagement need tangible examples of how to successfully move the needle in a positive direction. The annual Employee Viewpoint Survey (EVS) can provide agencies with a tangible way to measure employee engagement.
Summary: Today, we’re releasing for public comment a draft policy to support improved access to custom software code developed for the Federal Government. America has long been a nation of innovators. American scientists, engineers and entrepreneurs invented the microchip, created the Internet, invented the smartphone, started the revolution in biotechnology, and sent astronauts to the Moon. And America is just getting started. That is why since the start of this Administration, the President has taken concrete actions to support the spirit of innovation that makes America so strong.
It began with a history lesson and ended with an eye to the future. In between, the Expert Training Series: How to Design & Operate Prizes to Maximize Success covered nearly every aspect of what it takes to run successful incentivized competitions. Challenge.gov and DigitalGov University partnered with XPRIZE Foundation to bring together expert speakers from across the federal government and industry for seven webinars that began last summer and ran through January.
Cook-offs, bike rides, parades and dance parties—these are not the traditional public hearing-style events for which government agencies are known. But these events helped to fuel the Department of Housing and Urban Development’s (HUD) Rebuild by Design Challenge (PDF, 484 KB, 1 page, January 2016), boosting the collective morale among a complex, multidisciplinary network of engaged stakeholders. Because the challenge’s community structure was based on a common goal—to rebuild following Hurricane Sandy—participants left their egos at home, shared information and learned from one another.
Challenge.gov Honors Federal Agencies, Staff for Raising the Bar on Public Sector Prize Competitions
The biggest advocates for the use of challenges in the public sector gathered at the General Services Administration (GSA) headquarters, October 8, to acknowledge the remarkable rise of a community that has grown steadily in number and influence over the past five years. More than 300 federal employees representing agencies spanning government attended in person or watched via livestream to mark the five-year anniversary of the Challenge.gov. “It is clear that open innovation is here to stay,” said Kelly Olson, director of the Challenge.
How well do you know your customers? There’s a new guide out from the Excellence In Government (EIG) Fellows Program to help you do just that. Led by the Partnership for Public Service, EIG is a federal government initiative to train future leaders. This year, three hundred federal employees took the EIG journey to learn about Values, Vision, Mission, Driving Results, Leading People, Leading Change, Building Partnership and Coalitions, Business Acumen, Synthesis and Celebration.
We all know it is virtually impossible to prevent natural phenomena such as hurricanes, volcanic eruptions, floods, tornadoes, earthquakes, tsunamis etc., and we cannot easily avoid these inevitable geological and climatic incidences, as they are typically unpredictable and occur swiftly. The United Nations Office for Disaster Risk Reduction (UNISDR) report, released in March 2015, states that economic losses from disasters are now reaching an average of $250 billion to $300 billion, annually.
Customer experience is about making sure needs are met. It’s certainly not a new concept for business; every bookstore has a customer service section. Government agencies are slightly different though. Often people are driven to public services by need or regulation, not choice. Government traditionally didn’t need to court positive attention. The increasing prominence of digital communication and the ability to shine a light on perceived and real inabilities to meet needs means a renewed emphasis on customer service.
Innovation challenges leverage public creativity to address important problems. They can also be a tool for reaching and educating the next generation of leaders about social issues. The Office of Policy Development and Research (PD&R) at the U.S. Department of Housing and Urban Development (HUD) recently wrapped up the second year of the Innovation in Affordable Housing Student Design and Planning Competition. The competition aims to encourage research and innovation in affordable housing, raise practitioner and future practitioner capacity, and foster cross-cutting team work within the design and community development process.
Recently, a reader pointed out that some of the APIs I write about are not really APIs but just datasets. Technically that is true but it only takes some development effort to turn a into an API. That is why I also highlight interesting federal datasets along with federal APIs. There are many federal datasets that should be APIs but how do agencies choose which datasets to build APIs?
Federal agencies are required to provide meaningful access to government information to people with limited English proficiency. This applies to your agency’s digital content too. You need to determine how much information you need to provide in other languages, based on an assessment of your audience. The need is increasing The number of people who are not proficient in English is growing dramatically every year. According to the 2010 Census, there are approximately 25 million who speak a foreign language at home and whose English-speaking ability is at the level “less than very well.
Got innovation? Well, we do! On Wednesday May 28, the Challenge.gov team gathered the Challenges and Prizes Community of Practice. The group covered two topics: Highlights from challenge competitions run in 2013. Concepts and tips for working with solvers to build teams. Cristin Dorgelo, Assistant Director for Grand Challenges at the White House Office of Science and Technology Policy, shared the results of a recent report on challenge and prize competitions conducted under America COMPETES Act Authority.
Our fabulous colleague Jeanne Holm is ready for the #hackforchange events this weekend and summarized some tips, notes and links to resources on Data.gov. Great things will happen this weekend! Remember, if you hear about great uses of government data, let everyone know by tweeting #hackforchange or mention @usdatagov. The Data.gov team is organizing a webinar in a week, showcasing some of the best outcomes and hosting lightning talks by the developers and designers.
You should be on this list—the current federal government participants in the National Day of Civic Hacking. There are 15 agencies participating in the event, primarily in and around the Washington, D.C., area. This is a fantastic compilation of what agencies are doing, but it is not enough. We need more widespread participation across the country. If your office has a regional presence and has data or ideas for technical and design projects they’d like to contribute, this is a prime opportunity to dip in and see what it is like to work with people outside of government.
[ ](https://s3.amazonaws.com/digitalgov/_legacy-img/2014/03/Birthday-Cake_Internet_World-Wide-Web_25-years-old_Featured_301x212.jpg) With the 25th anniversary of the Web, we wanted to share stories from the beginnings of Web in the federal government and how online government has evolved in the years since. The State Department may have been one of the first, in 1991, with a bulletin board presence launched thru the Government Printing Office, according to Janice Clark, Director in the Office of Website Management, Bureau of Public Affairs.
E-books are great for one thing: reading on mobile devices. Their reflowable text adjusts to fit the reader’s smartphone, tablet or e-reader in the type size the reader chooses. They are essential for reading on smartphones, and better than pdf’s for all but the biggest tablets. But e-books are not great for design. They’re generally single column, with images “anchored” within the text flow. Graphical enhancements are very limited, and are supported differently (if at all) on different devices.
Today we want to tell you about the federal agency trends we saw this year in the development of public facing mobile products. Digital Government Strategy drove Mobile Gov Development Digital Government Strategy milestone 7.2 required agencies to implement two public facing mobile products in May. The White House highlighted these agency mobile product implementations. Responsive Design Proliferated. During the summer and fall a number of agencies like the Department of State, Department of Commerce, Department of Energy, USA.
The right partner can be the key to a successful challenge competition. If you’re planning a challenge for your agency, you’ve probably had to ask: “Do we have the tools and capabilities to pull off this challenge on our own?” Why we form partnerships Often times, the answer is, “no.” But that shouldn’t stop you from pursuing solutions to your problems. Challenge managers weighed-in on partnerships at a recent community meeting, and here are a few of their tips on how agencies partner for success.
The Department of Housing and Urban Development has two apps that can help citizens learn about their housing rights, locate housing counselors and file housing discrimination complaints. The HUD Counselor Locator App allows smartphone and tablet users to locate housing counselors in their own area who can help distressed homeowners avoid foreclosure and obtain more favorable modifications. home buyers determine if they are ready for homeownership, and connect them with safer and more affordable mortgages.
The U.S. Department of Housing and Urban Development (HUD) has developed a responsive design website for the HUD Office of Inspector General. The website provides: news, the latest reports and publications, locations to field offices, and more. Whether you are using a smart phone, tablet, or other mobile device, the screen automatically adjusts to your device’s screen size making it very user friendly and easy to navigate. The site, developed in Drupal, provides all the essentials needed to quickly direct the user to where it is they wish to go, without limiting the content.
In his May 23rd, 2012 Presidential Memorandum, President Obama directed Executive Departments and Agencies to: Implement the requirements of the Digital Government Strategy, and Create a page at www.[agency].gov/digitalstrategy to publicly report progress of this implementation. Consistent with Milestone Actions #2.1 (open data) and #7.1 (mobile optimization), agencies will post candidate data sets and services to open up over the next several months on these pages.