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Federal Emergency Management Agency

FEMA’S Syndicated Content: Digital Assists in Moments of Disaster

I recently interviewed Daniel Kuhns, Web Manager at FEMA, about the site widgets and the FEMA app his organization has been developing. The widgets currently available include: FEMA App, Preparedness, Severe Weather, Private Sector, Kids Fire Safety, and Are you a Disaster Survivor. The FEMA App offers many features such as weather alerts, safety reminders, shelter information and contact information. This information can be very helpful in times of an emergency, and some of it, to include the safety tips, are available offline.

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The Content Corner: Using Social Media to Promote, Enhance Preparedness for the Public We Serve

September is National Preparedness Month. FEMA’s Ready.gov is encouraging everyone to plan how they would stay safe and communicate during disasters that can affect their communities. Additionally, Ready.gov is encouraging full participation in America’s PrepareAthon! and the national day of action, National PrepareAthon! Day, which culminates National Preparedness Month on September 30. These days, you probably use social media to update your audience on what you are doing, share an interesting article or two, and catch up on the day’s news.

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Widgets, Mobile Apps, and SMS: Essential Agency Tools for Summer Heat Safety, Hurricane Season, and Emergency Preparedness

According to recent Pew Research Center surveys, 45 percent of American adults have tablets and 68 percent have smartphones. While the majority of smartphone owners use their mobile devices to keep up with breaking news and stay informed about what is happening in their communities, nearly half, 40 percent, also reported using their smartphones to look up government services or information. As is the case each summer, most of the U.

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The Data Briefing: “PreparedGo” – The Federal Emergency Management Agency Mobile App

While you are outside hunting Pokemon or helping your children hunt Pokemon, consider adding another mobile app to your smartphone or tablet. The Federal Emergency Management Agency (FEMA) mobile app alerts you about severe weather and other natural disasters. The app is also a great information resource on surviving disasters and connects you to FEMA for immediate assistance. A feature you won’t find in many other apps is the ability for users to crowdsource photos of disaster areas to help first responders.

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Three Actions to Take Now to Prepare for Hurricane Season

Summary: The 2016 National Preparedness Report is an important guidepost in our work to build a stronger, more resilient America. Today we released the 2016 National Preparedness Report, an important guidepost in our work to build a stronger, more resilient America. The findings of this year’s report are significant. This vital information is analyzed to gauge the progress that community partners—including all levels of government, private and nonprofit sectors, faith-based organizations, communities, and individuals—are making to prepare for a wide array of threats and hazards.

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The Data Briefing: What Makes a Great Federal Government App?

USAGov recently released a list of six great federal government mobile apps. There were many apps released by the federal government over the last 5-6 years on a wide range of topics and services. Many are well-designed and useful to the American public. So, what are the outstanding federal government apps for 2016? The Department of State’s Smart Traveler. First launched in 2011, this mobile app helps international travelers find U.

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The Content Corner: Location-Aware Content

While January was about looking ahead, February is focused on content and many of the new possibilities and challenges that will face us as content creators over the next year and beyond. At the intersection of these two themes lies the genesis of my topic today: location-aware content. More than a Map One of the most common places where we have become dependent on location-aware content is navigation. This can range from a variety of Location-Based Services, or LBS, such as simply finding out exactly where you are, how to get somewhere else and where can you find a pizza nearby.

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How FEMA Delivers Anytime, Anywhere Information During Disasters

No one wants to feel helpless in an emergency situation. To provide tips and assistance anytime, anywhere, the Federal Emergency Management Agency (FEMA) stepped up their mobile game. FEMA developed an SMS service and an app to engage with users while they’re on the go. The app is available on Android, Apple and Blackberry. While the SMS service is limited to alerts and searches for nearby shelters, the app offers additional functionality, including the Disaster Reporter crowdsourcing feature.

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USCIS Twitter Office Hours

On September 1, U.S. Citizenship and Immigration Services (USCIS) hosted our first Twitter Office Hours, a Twitter chat for USCIS customers. The purpose of this pilot event was to offer our customers a different way to engage with us. We aimed to leverage Twitter to answer questions on our agency’s programs and policies and to counter rumors and incorrect information that exist in the public sphere. We were inspired to launch this event after hearing about the popular Office Hours hosted by the Free Application for Federal Student Aid (FAFSA) team at the Department of Education.

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#SomosSocial: 5 Keys for Government to Reach Hispanics Through Social Media

Hispanics are one of fastest growing demographics in the U.S. But like any demographic, there are important nuances to consider when connecting with this audience. Insight into your audience’s motivations, behavior and preferences is key for anyone trying to engage with the public. We know every day that more and more Hispanics are on social media, but on which platforms?, Where are they participating? And more importantly, in what language?

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USGS is Asking If You Felt It: Latest Earthquakes

Having experienced everything from little tremors to violent shaking, I know what it is like to live in an earthquake zone. Hiding below a large table or under the sturdy doorframe, and at times with the entire building swaying back and forth—it can be quite frightening and confusing at the same time. Your thoughts are flying at 200 miles an hour, flitting from one to the next, concerned about your and your family’s safety.

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2015 Customer Service Trends: a Mid-Year Update

Earlier this year, we published 15 Government Customer Service Trends for 2015. We’re halfway through the year now—how are these trends holding up? 1. Centralized Customer Offices A few agencies have created centralized customer offices, while others question the need for a single organization that focuses on the customer. As the public’s overall satisfaction with the federal government continues to fall, a single organization can monitor customer feedback from across the enterprise to identify and address problems with the customer experience (CX).

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The API Briefing: Be Prepared with the Federal Emergency Management Agency’s Mobile App

Before coming to DC in late 2008, I lived in Louisville, Kentucky. Louisville is in the Ohio Valley Region, which meteorologists euphemistically call “weather-rich.” With spring came the beautiful flowers and the Kentucky Derby. Spring also brought flooding, tornadoes, severe thunderstorms, and windstorms. This is why I had several emergency weather radios that also doubled as flashlights and cell phone chargers. I also have several emergency information apps on my smartphone.

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The API Briefing: Making a Difference One Microtask at a Time

I recently found an app that provides a great service through crowdsourcing. Be My Eyes connects visually-impaired people with volunteers. Using the smartphone’s camera, the volunteers can perform tasks such as reading an expiration date or helping someone navigate unfamiliar surroundings. This is not a federal app, but I wanted to highlight it to demonstrate how crowdsourcing apps can make it easy for everyone to make a difference through microtasks.

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How Six Agencies Are CrowdSourcing with Mobile Apps

Mobile devices allow the public to interact with government in new and game-changing ways and users expect those interactions. As a result, many agencies are taking advantage of native apps for crowdsourcing projects. The White House Open Government Initiative recently defined crowdsourcing “as a process in which individuals or organizations submit an open call for voluntary contributions from a large group of unknown individuals (“the crowd”)…” In addition, they highlighted some native applications like the Federal Communications Commission Speed Test App and National Oceanic and Atmospheric Administration’s mPing as good practices in mobile crowdsourcing.

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#PrepareAthon 2014: Disaster Preparedness in the Palm of Your Hand

If there was one thing we learned on September 11, 2001, it’s that you can never be too prepared for a disaster of any magnitude. September is aptly named** National Preparedness Month** and the government’s #PrepareAthon campaign—led by the Federal Emergency Management Administration (FEMA)—is under way, culminating in National PrepareAthon! Day, September 30. What better way to show your patriotism this Patriot Day than to commit to be prepared should a disaster should strike your community.

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FEMA’s Responsive Disaster Assistance Website Helps Survivors Find, Apply for Aid

Hurricane Arthur, the first named storm of the 2014 Atlantic hurricane season, made landfall in North Carolina, July 3, as a Category 2 hurricane. It was no Sandy, but Arthur nevertheless reminds us to be prepared now and always. As we say at NOAA, “It only takes one.” That “one” could be a hurricane or wildfire or any disaster or extreme event. If after a disaster you find yourself with only a mobile device in hand as your most convenient or sole Internet access point, a redesigned FEMA website might come as a small bit of relief.

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Mobile REMM App: New Physicians’ Aid

The Department of Health and Human Service’s Mobile REMM App provides physicians and emergency medical staff with the latest and greatest information concerning radioactive and nuclear emergencies. Available on iOS, Android, and Blackberry platforms, the native application showcases comprehensive information concerning dose estimators and resources to initiate a variety of triages on site without requiring mobile connectivity. After its April update to 2.0.1, users now have access to management algorithms that provide scenario-based flowcharts to help in treatment decision making.

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This Weekend: Event List for Civic Hacking

Our fabulous colleague Jeanne Holm is ready for the #hackforchange events this weekend and summarized some tips, notes and links to resources on Data.gov. Great things will happen this weekend! Remember, if you hear about great uses of government data, let everyone know by tweeting #hackforchange or mention @usdatagov. The Data.gov team is organizing a webinar in a week, showcasing some of the best outcomes and hosting lightning talks by the developers and designers.

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The Federal List of #HackforChange Projects

You should be on this list—the current federal government participants in the National Day of Civic Hacking. There are 15 agencies participating in the event, primarily in and around the Washington, D.C., area. This is a fantastic compilation of what agencies are doing, but it is not enough. We need more widespread participation across the country. If your office has a regional presence and has data or ideas for technical and design projects they’d like to contribute, this is a prime opportunity to dip in and see what it is like to work with people outside of government.

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Make Gov APIs Better with User Experience

APIs and User Experience go together like gummi bears and ice cream. An API is a product just like a car, a website or a ballpoint pen. It’s designed to help someone do something. Products are either designed well—they meet expectations and deliver value—or they are designed poorly and create frustration and confusion. Inevitably, bad products are abandoned without a thought, like an old T-shirt with holes in it.

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