Practice makes perfect. But in the mobile world, it’s testing that makes products better. For federal agencies that have developed their own apps or mobile-friendly sites, the CrowdSource Mobile Testing Program offers a simple way to collect feedback on compatibility testing. Since the program’s inception in March 2013, eight federal mobile websites (including responsive design) have been tested by 65 federal employees from 41 agencies. The benefits are twofold: agencies receive actionable feedback about their mobile websites, and testers gain valuable knowledge about mobile websites that they can share with their own agencies.
Defense Finance And Accounting Services
Innovative wearables, stronger wifi and more 3D printing have been among the many projections for the future of mobile in 2015. Whatever comes to pass, we can be certain that the anytime, anywhere user will develop new habits and desires based on new trends. Government must accelerate its customer service approach with anytime, anywhere efforts to keep up. Here’s what I see agencies will have to do to keep up and–just maybe get ahead–in 2015.
Government mobile code developed to help make tables mobile-friendly in one agency has now been used in another agency’s mobile efforts. Last month, Clair Koroma told DigitalGov readers about code that the Department of Health and Human Services had developed to make website tables mobile-friendly and then HHS shared it on the Mobile Code Sharing Catalog. Debra Fiorrito from the Defense Financial Accounting Service and her developer, Todd Posius, have implemented the code on the DFAS.
On September 6, 2013 at 11:27 p.m., EDT., viewers tuned in through the Internet to watch NASA launch its Lunar Atmosphere and Dust Environment Explorer (LADEE) spacecraft. As viewers logged onto the website, something unusual happened. For the first time, metrics indicated that NASA.gov’s mobile users outpaced their desktop users. 93 percent of their viewers were watching the launch from a mobile device. At the time, NASA Web managers were already considering changing their website.
A website redesign is never an easy task, but when responsiveness is one of your redesign’s key goals, special considerations come into play that can present unique challenges. In the September webinar on Responsive Web Design Challenges in Government, we heard from two agencies who identified coordination, leadership buy-in and content decisions when mobilizing their websites. Marissa Newhall, acting director of the Office of Digital Strategy and Communications at the Department of Energy (DOE), shared the reasons for going responsive with the energy.
What’s your mobile itch? A long time ago at a workshop not so far away…we asked the 40 federal government innovators who had released native apps this question. We wanted to know their biggest barriers, challenges, frustrations to building anytime, anywhere government. Their generosity in telling us those pain points informed 2011’s Making Mobile Gov Project, which identified 10 challenges to implementing mobile apps and responsive websites for public audiences in the federal government.
Roughly 1 in 9 (11%) websites have adopted responsive Web design, according to research conducted by Guy Podjarny in January. While the number has risen in the last 7 months, I know you’re probably a little underwhelmed by that number. But if you are one of the agencies that have gone through the process of developing a responsive site, you are aware of the challenges that can often get in the way of progress.
Let’s face it: Some of us work to live. Some live to work. And all of us look forward to pay day. If you work for the Department of Defense, the Executive Office of the President, the Environmental Protection Agency, the Department of Energy, the Department of Veterans Affairs, the Department of Health and Human Services or the Broadcasting Board of Governors, chances are that you are one of 6.