DigitalGov - Building the 21st Century Digital Government Recent content on DigitalGov - Building the 21st Century Digital Government Hugo -- en-us Thu, 15 Mar 2018 19:00:54 +0000 The Value of Federal Government Data Wed, 14 Mar 2018 03:00:00 -0500 bill-brantley The U.S. federal government is probably the one of the biggest (if not the biggest) producers of data. Every day, thousands of federal workers collect, create, analyze, and distribute massive amounts of data from weather forecasts to economic indicators to health statistics. Federal government data is a major driver of the American economy as businesses use the data to make decisions or blend the government data into products and services sold to consumers. Thinking About Going Agile? Consider Mass Training to Facilitate the Change Tue, 13 Mar 2018 12:00:00 -0500 Brian Fox How organizational instruction can help transform the processes and culture of your office. Many leaders are interested in their organization “going Agile,” but they wonder where to start. A great place to start is with a mass training event. That is, in-house instruction that allows the majority of the organization that develops software, as well as those that have or manage requirements for software, to all get in the same room at the same time and learn the concepts. Redesigning an Intranet Site: Final Stages, Launch, and Lessons Learned Wed, 07 Mar 2018 12:00:00 -0500 Karla Blaine This past year, I led an effort to redesign the staff Intranet site for the National Center for Complementary and Integrative Health (NCCIH), at the National Institutes of Health (NIH). After months of surveying, planning, and testing (see the part 1 blog post, How Do You Redesign a ‘Dinosaur’? Redesigning an Intranet Site: the Beginning Stages), the site was launched in Fall 2017. I learned several helpful lessons along the way that I wanted to share: Why Your Team Needs Its Own Style Guide and Where to Start Tue, 13 Feb 2018 10:00:00 -0500 Meghan Lazier My team at the Federal Reserve is about to launch our first style guide and now that we have gone through the process and created this valuable resource, I can’t imagine creating another app or website without it. Here’s why your team needs a style guide and lessons learned from our experience. CFPB Design Manual, Page Components: A pair of 50/50 image and text components, as seen on a landing page template. Trends on Tuesday: Because Seeing is Believing—Augmented Reality in the Federal Government Tue, 06 Feb 2018 12:00:00 -0400 Jada Jones Connect with other feds working with emerging technologies via the Emerging Citizen Technology Office; learn from and contribute to its Emerging Citizen Technology Atlas and join their related Communities of Practice. It is no secret that some agencies within the federal government can be behind the times when it comes to cutting-edge technology implementation. But this appears to be changing as federal agencies begin implementing futuristic technologies such as Machine Learning, Blockchain, and Virtual and Augmented Reality. Using Journey Mapping to Streamline Processes Across Agencies Mon, 05 Feb 2018 11:52:00 -0400 Laura Godfrey This post was originally published on the blog. An agency information sharing exercise to improve the customer experience, as related to the Office of Products and Programs’ Information Exchange Project Some people experience challenges navigating government services – especially if they need to work with more than one agency. Based on this premise, we set out to find out how agencies could share information with one another to improve the customer experience. Learn About the Updated IT Accessibility Standards Tue, 30 Jan 2018 09:32:00 -0400 Rachel Flagg In January 2017, the U.S. Access Board published a final rule updating information technology (IT)accessibility requirements covered by Section 508 of the Rehabilitation Act of 1973, which includes IT that is developed, procured, maintained, or used by federal agencies. The Rehabilitation Act is a federal law which requires programs and activities funded by federal agencies to be accessible to people with disabilities, including federal employees and members of the public. Making Customer Satisfaction Data Actionable at the Peace Corps Tue, 30 Jan 2018 09:30:00 -0400 Chris Rottler For the past couple of years, the Peace Corps has used online-based intercept surveys on to measure user satisfaction. The data captured over time has been interesting, but has not varied much month-to-month, which has made it difficult to translate insight into actionable enhancements on the website. In order to get more out of the user satisfaction data, we developed a framework that applies statistical models to the data collected that identify key performance indicators (KPIs) that have the greatest likelihood to increase overall user satisfaction. A Better DigitalGov Tue, 14 Nov 2017 14:05:00 -0400 Jeremy Zilar Hi. We’re going to try something new here. We’re going to tell the story of how we’re rebuilding DigitalGov from the ground up — writing about the specific challenges we face, the methods and tools we’re using to overcome them, and how we’re measuring the results of our work. We are doing this live and in the open. Telling the story around our work, as we do the work, will provide us with a body of concrete examples of this work being done in government — one of the most effective tools for change within agencies. U.S. Web Design Standards + DigitalGov Tue, 14 Nov 2017 14:05:00 -0400 Jeremy Zilar We’re excited to announce that the U.S. Web Design Standards has moved over to the Office of Products and Platforms (OPP) and joined the new DigitalGov team, effective October 1, 2017. Why DigitalGov Over the last 10 years, has become an authoritative destination to learn about the methods, practices, policies, and tools needed to create effective digital services in government. It’s where government goes to learn from experience: building, working, communicating, and adapting to the evolving needs of our digital nation.