VA Center for Innovation

The VA Center for Innovation (VACI) is working toward an agile, Veteran-centered + data-driven Veterans Affairs.

VA Innovators Network Program: Ahead of the Curve in Healthcare Innovation

VA Innovators Network Program Selected as FedHealth IT Innovation Award Winner This month, FedHealth IT announced that the U.S. Department of Veterans Affairs Innovators Network Program was selected as a 2017 recipient of the FedHealthIT Innovation Award. FedHealth IT recognized 25 Federal Health programs that have demonstrated exceptional performance as a result of their willingness to take risks and deliver real and measurable results. Nominated and selected by peers, all recipient programs have shown an extraordinary commitment to driving innovative ideas in effort to enhance federal programming for Department of Veterans Affairs, Military Health, Health and Human Services, and Centers for Medicare & Medicaid Services

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Voices of Veterans: Introducing Personas to Better Understand Our Customers

Understanding our Veterans and their unique needs and experiences is at the heart of creating a more Veteran-centered VA. By listening to their voices and the stories they share, we can design services and experiences that meet the needs of Veterans. Taking a step towards a deeper understanding of our Veterans, in the fall of 2014, the Veteran’s Affairs Center for Innovation (VACI) launched its second Human-Centered design research program.

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Sharing The Story of Innovation

Our goal for a more veteran-centered and innovative VA is shared. Our approach to innovation is collaborative. Our approach to innovation is driven by listening, understanding and responding to the experiences and stories of the Veterans we serve. We were huddled on squeaky chairs in the social room of a transitional housing facility in Los Angeles. It was early fall of 2014, when Chris gently picked up his trumpet, raised it to his lips, and began playing.

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