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Tanya McIlravy

Tanya is a Program Technician with the USDA Farm Service Agency, serving producers in a rural area of western South Dakota. She is passionate about customer service, employee engagement, and all things IT. She serves as IT Committee Chair for the National Association of FSA Support Employees and as a member of the FSA Workforce Engagement Team.

Our CX Recipe for Success: Complete with Ingredient List and Substitutions!

If you were to spend any time with me in the kitchen, you would often find me searching out substitutions for ingredients that I don’t have on hand or have to drive 100 miles to find. I don’t want to abandon the recipe, so I substitute instead. I find that in the world of internal government IT systems, recipes for success are hard to come by. So, what do I do?

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