As mentioned in previous blog posts, great efforts have been made in creating a Customer Experience program and a Customer Experience (CX) index in our Office of Citizen Services and Innovative Technologies (OCSIT) at GSA. Our office manages well over 10 programs, including websites, a contact center, search services, and other tools. And we wanted to be able to create a picture of how our office is performing as a whole, in the eyes of our customers.
February 27 @ 9:00 AM - 12:00 PM
March 13 @ 1:00 PM - 2:00 PM
March 22 @ 2:00 PM - 3:00 PM