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Guidance on building better digital services in government
Cynthia Baur
Cynthia Baur, Ph.D., is the Senior Advisor for Health Literacy and Senior Official for the Plain Writing Act, U.S. Centers for Disease Control and Prevention.
A day of talks and conversations on how to advance plain language in government communications, hosted by the federal Plain Language community of practice.
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Hosted by Digital.gov and the
Plain Language Community of Practice
If good content is essential to good user experience, as Tyrus Manuel proposes in his November 23, 2015, DigitalGov post, then plain language is also part of good user experience. Plain language helps the public do what they need to do—find forms, apply for benefits, look up information and more—when they use federal websites and other