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Lost and Found – Mapping Page

Had a HowTo.gov page bookmarked that you’re looking for on DigitalGov? Take a look at the list below for the corresponding DigitalGov URL.

About Us

Policies and Guidelines for Federal Public Websites: Recommendations of ICGI Report
howto.gov/about-us/documents/icgi-report-recommendations
ICGI Report Attachments
ICGI Recommendations for Federal Public Websites – 2004
howto.gov/about-us/documents/icgi-report-summary-and-background
ICGI Summary and Background
Site Policies
howto.gov/site-policies
Site Policies

Best Practices, Laws & Regulations

Federal Laws and Regulations
howto.gov/web-content/requirements-and-best-practices/laws-and-regulations
Checklist of Requirements for Federal Websites and Digital Services
Federal Laws and Regulations
howto.gov/web-content/requirements-and-best-practices/laws-and-regulations
Office of Management and Budget Policies for Federal Public Websites

Challenges & Contests

Federal Government Challenges and Contests
howto.gov/challenges/definition
Federal Government Challenges and Contests
Ideation Challenges
howto.gov/challenges/definition/ideation-challenges
Ideation Challenges

CMS

Content Management Systems (CMS)
howto.gov/web-content/technology/content-management-systems
Content Management Systems Toolkit
Content Management Systems Used by Government Agencies
howto.gov/web-content/technology/agency-cms-products
Tag Content With Standard Metadata
howto.gov/web-content/manage/categorize/standard-metadata
Content Management Systems Toolkit

Communities

Communities
howto.gov/communities
Communities

Contact Centers

Getting Started
howto.gov/contact-centers/getting-started
Contact Center Guidelines
IVR Call Flow Basics
howto.gov/contact-centers/management/ivr-call-flow-basics
Contact Center Operation and Management
TTY/TDD Communication Services for Federal Contact Centers
howto.gov/contact-centers/technologies/tty-tdd-communications
Contact Center Technologies

Customer Experience

Create a Customer-Centric Culture
howto.gov/customer-experience/models/customer-experience-model/create-a-customer-centric-culture
What Is a “Customer Centric” Culture?

Digital Analytics Program / Metrics

Digital Metrics for Federal Agencies
howto.gov/web-content/digital-metrics
DAP: Digital Metrics Guidance and Best Practices
Digital Analytics Program
howto.gov/web-content/digital-metrics/digital-analytics-program
DAP: Digital Analytics Program
Common Questions About the Digital Analytics Program
howto.gov/web-content/digital-metrics/digital-analytics-program/common-questions
Common Questions about DAP (FAQ)
Government-Wide Analytics Tool for Federal Agencies
howto.gov/web-content/digital-metrics/digital-analytics-program/analytics-tool-instructions
Government-Wide Analytics Tool for Federal Agencies
Incorporating the Digital Analytics Program Tool Into Your Agency’s Metric Program
howto.gov/web-content/digital-metrics/digital-analytics-program/incorporating-into-your-agency-metric-program
Incorporating the Digital Analytics Program Tool Into Your Agency’s Metric Program

DigitalGov University

Training
howto.gov/training
Events
DigitalGov University On-Demand Training
howto.gov/training/on-demand
Video Library
Exploring Canada’s Web Experience Toolkit
howto.gov/training/classes/canada-web-experience-toolkit/
Exploring Canada’s Web Experience Toolkit (WET) – YouTube

Mobile

APIs in Government
howto.gov/mobile/apis-in-government
APIs in Government

Multilingual

Spanish Language Style Guide and Glossaries
howto.gov/web-content/multilingual/spanish-guide
Making Multimedia Section 508 Compliant and Accessible
howto.gov/web-content/accessibility/508-compliant-and-accessible-multimedia
Making Multimedia Section 508 Compliant and Accessible

Plain Language

Plain Language/Writing for the Web
howto.gov/web-content/manage/write-for-the-web
How to Tell Your Agency’s Story—Plainly (Round of tips & DGU training) – Usability
Plain Language Web Writing Tips (doc)
How to Create Open, Structured Content
howto.gov/web-content/technology/content-management-systems/how-to-create-open-structured-content
How to Create Open, Structured Content

Position Description

Position Descriptions for Web Staff
howto.gov/web-content/governance/roles-and-responsibilities/position-descriptions
Sample Position Descriptions for Digital Government Jobs

Requirements

Requirements and Best Practices Checklists
howto.gov/web-content/requirements-and-best-practices/checklist
Checklist of Requirements for Federal Websites and Digital Services
Federal Laws and Regulations
howto.gov/web-content/requirements-and-best-practices/laws-and-regulations
Checklist of Requirements for Federal Websites and Digital Services
OMB Policy 6: Use Approved Domains
howto.gov/web-content/requirements-and-best-practices/omb-policies/domains
Checklist of Requirements for Federal Websites and Digital Services

Social Media

Federal-Compatible Terms of Service Agreements
howto.gov/social-media/terms-of-service-agreements
Negotiated Terms of Service Agreements
Create Your Video Storyboard
howto.gov/social-media/video/create-your-storyboard
Storyboarding is Key to Successful Storytelling
Storyboard: A Tool for a Successful Video
Learn About Video Copyright
howto.gov/social-media/video/learn-about-video-copyright
Video copyright: How to avoid getting sued
Improving the Accessibility of Social Media in Government
howto.gov/social-media/using-social-media-in-government/improving-accessibility
Improving the Accessibility of Social Media in Government

Usability

DigitalGov User Experience Program
howto.gov/web-content/usability/digitalgov-user-experience-program
DigitalGov User Experience Program
Usability Testing
howto.gov/web-content/usability/testing
DigitalGov User Experience Program
DigitalGov User Experience Program: Before and After Gallery
howto.gov/web-content/usability/digitalgov-user-experience-program/before-and-after
Government Usability Case Studies
Tag Content With Standard Metadata
howto.gov/web-content/manage/categorize/standard-metadata
DigitalGov User Experience Program: Usability Starter Kit
Paperwork Reduction Act (PRA)
howto.gov/web-content/requirements-and-best-practices/laws-and-regulations/paperwork-reduction-act
Paperwork Reduction Act Fast Track Process
Comparison Testing Using Crazy Egg
howto.gov/web-content/usability/comparison-testing-usa-gov
Heatmapping Tools Show What’s “Hot” on Your Pages

Search

Search Engine Optimization
howto.gov/web-content/search/seo
Four Steps to Achieve Good SEO
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