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Help Customer Experience Drive Change at Your Agency

With the recent launch of the Core Federal Services Council—which seeks to improve the customer experience for core federal programs by ensuring use of customer feedback data and identifying strategies—building on the Feedback USA pilot, the Federal Front Door and other customer experience initiatives, 2016 may in fact be the Year of the Customer.

But, how do we ensure these efforts can build momentum and lead to meaningful change in government?

This month we’ll take a look at a variety of ways this change is occurring and the agents helping ensure the customer’s voice is heard:

You can also check out the Customer Experience Toolkit, a library of case studies, tools and and agency examples that will help you improve your customer’s experience.

Know a federal employee or team who has improved the experience of their customers? Nominate them for the 2nd Annual Federal Customer Service Awards, by July 31.

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