DigitalGov User Experience Program

We want to help you make better digital products. We believe that a little user research makes government a lot better.

Two people high fiving at a usability training

Our DigitalGov User Experience Program, formerly known as First Fridays, teaches federal employees how to:

  • Make products and services more user-friendly
  • Save money via user research
  • Create successful experiences

Our User Experience (UX) Program focuses exclusively on improving federal digital products such as websites, mobile sites, and APIs.

What We Do

We offer these services to federal agencies, all at no charge:

  1. Usability Training for Federal Employees
  2. Our User Experience Community and Listserve
  3. Usability Test Support
  4. Speaking opportunities

Four User Experience resources to help you:

1. Usability Starter Kit

Get your user experience tests off to a good start with these templates and samples.

2. Usability Case Studies

Our Usability Case Studies are filled with Before and After screenshots of government products improved by user research.

3. API Usability Evaluation

For more than a year our API Usability Evaluations have been connecting agency API teams to developers, giving them valuable user feedback from real customers.

4. 2013 Federal User Experience Survey

See the results of our federal-wide User Experience Survey and learn about government User Experience trends, interests and challenges.