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Events for January 2015

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The Art of Getting to Yes: How to Negotiate a TOS and Reduce Cost for Agencies

The Art of Getting to Yes: How to Negotiate a TOS and Reduce Cost for Agencies

January 7 @ 11:00 AM - 12:00 PM
The phrase "Terms of Service" is surrounded by question marks in various fonts.

WEBINAR This webinar will teach you how federal government agencies can work with vendors to create federal-friendly Terms of Service (TOS) agreements. The number of products and services that we use to perform our jobs are as dynamic as ever. However, federal agencies, must modify or remove problematic clauses in standard TOS agreements, to enable federal employees to legally use these tools.

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The Making of ShareAmerica

The Making of ShareAmerica

January 13 @ 11:00 AM - 12:00 PM
Share America logo

WEBINAR This webinar will focus on how the Bureau of International Information Programs (IIP) at the Department of State created the new web platform Share.America.gov. Presenters Nathan Kleekamp and Michael Friedman will talk about how IIP used an agile process to create the site, and how the content is managed for a global audience.

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How Government Can Prepare for and Respond to Social Media Hacks

How Government Can Prepare for and Respond to Social Media Hacks

January 15 @ 11:00 AM - 12:00 PM
Mobile security and protection concept graphic features a smartphone with a safe door on the front.

WEBINAR We will discuss what federal agencies can do to help protect their social media and digital engagement services from cyber-security vulnerabilities, and how they can respond if incidents occur to quickly and effectively maintain public trust. The discussion will include an open question and answer session to ask the experts how our agencies can better address concerns from emerging threats in the rapidly evolving social media space.

How to Get Your Federal Mobile App Promoted on USA.gov and DigitalGov.gov

How to Get Your Federal Mobile App Promoted on USA.gov and DigitalGov.gov

January 15 @ 2:00 PM - 3:00 PM
Mobile phone with cloud of application icons

WEBINAR Your agency has created a mobile website and/or mobile app and you want to promote it. One easy way for federal agencies to promote mobile products is to get them listed on USA.gov or GobiernoUSA.gov (if it's in Spanish) and get featured on a DigitalGov post (or two). How do you do that? Easy, you register it on the Federal Mobile Products Registry. During this webinar, DigitalGov's MobileGov Community of Practice facilitator, Jacob Parcell, will show you how to register mobile products there.

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After You Hit Send: Using Analytics to Showcase Success

After You Hit Send: Using Analytics to Showcase Success

January 21 @ 2:00 PM - 3:00 PM

WEBINAR Data is the key to transforming government and the work we do. But it’s more than just the collection of data; it’s what that data can do to inform decisions that will have an impact that matters. Before you can use your data wisely, it helps to know what questions to ask. Anne Henderson, New Media & Web Content Manager at Pension Benefit Guaranty Corporation (PBGC), a recent GovDelivery Outreach & Impact Award winner, will present how PBGC went from just collecting data, to a robust digital analysis that helps the agency improve results. From website analytics, to customer satisfaction scores, to communications performance, PBGC leverages their data to make impactful changes to how they reach, inform and engage their audience, leading the way in customer service, transparency and true citizen satisfaction.

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G3C Meeting – Open Discussion on Two Topics: Knowledge Management & Agency Budgets

G3C Meeting – Open Discussion on Two Topics: Knowledge Management & Agency Budgets

January 22 @ 9:00 AM - 10:30 AM
Light bulb with drawing of various business and strategy imagery

WEBINAR In this Government Contact Center Council (G3C) meeting, we'll have an open discussion on knowledge management and agency budgets.

User Research and The Paperwork Reduction Act: How to Get it Done

User Research and The Paperwork Reduction Act: How to Get it Done

January 22 @ 2:00 PM - 3:00 PM
Usability concept in tag cloud

WEBINAR As interest in User Experience and Customer Experience grows, more and more federal employees are learning about the Paperwork Reduction Act (PRA), and how it affects user research. Learning about the PRA - and planning for it - can significantly impact any type of public-facing user research, from usability tests to customer satisfaction surveys to focus groups. Simply put, if you want your product to succeed, and like talking to your customers, you need to know about this.

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Intermediate Plain Language In-Person Workshop

Intermediate Plain Language In-Person Workshop

January 27 @ 9:00 AM - 12:30 PM
PlainLanguage dot Gov website logo

IN-PERSONIn this workshop, we will spend 45 minutes reviewing techniques and viewing examples. We'll spend the next 45 minutes doing peer/group editing exercises, while instructor Katherine Spivey will offer guidance and editing comments. We'll close by discussing lessons learned from the group editing exercise, and using those lessons on your pre-submitted writing piece.

Digital Democratization of Art led by the Smithsonian’s Freer|Sackler

Digital Democratization of Art led by the Smithsonian’s Freer|Sackler

January 27 @ 2:00 PM - 3:00 PM
event featured 210 x 150 -- 201501 FS eflier banner FA

WEBINAR In this webinar, you'll learn the “democratization of art” Learn how museums, including the Smithsonian’s museums of Asian art, are expanding public access to their collections and focusing on the desires of global visitors, both in-gallery and online, digital zero to sixty With a foundation of open access to collections, the Freer and Sackler now has the freedom to begin the rapid prototyping of digital resources. Learn what’s next, and the digitizing the Smithsonian Learn about the process, pitfalls and payoffs of the first entirely digital Asian art collection in the world

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Government Opportunities at National Day of Civic Hacking 2015

Government Opportunities at National Day of Civic Hacking 2015

January 28 @ 11:00 AM - 12:00 PM
2015 logo for the National Day of Civic Hacking

WEBINAR A hack day is one of the best ways to get your agency involved in crowdsourcing, citizen engagement, exploring potential uses of data, and to learn components of launching a successful challenge competition. This year, the challenge community has an opportunity to be more involved in civic hack day, in ways that matter most to our agency missions. Join us for this 30 minute presentation, followed by Q&A.

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User Interview and Customer Experience Workshop

User Interview and Customer Experience Workshop

January 29 @ 9:00 AM - 12:00 PM

IN-PERSON User Interviews, also known as Individual Interviews, are one-on-one conversations carefully designed to understand your customers, their needs and their experiences with you. They are a simple, powerful, inexpensive way to get customer feedback about any product, service or experience. You should be doing this, and this workshop will teach you how.

DigitalGov Search Basics: Online & In-Person Workshop

DigitalGov Search Basics: Online & In-Person Workshop

January 29 @ 2:00 PM - 3:00 PM
Composite image of search bar doodle

WEBINAR In this workshop offered online and in-person, we’ll provide a basic overview of DigitalGov Search’s essential features and tour its Admin Center:

  • Creating an account, adding a site, and managing users
  • Including content in your search: defining domains to search; refining results through Collections; curating results through
  • Best Bets, pulling in social media content - blogs, photos, videos, and more!
  • Analyzing searchers’ behavior through analytics
  • Branding your results page and deciding which features to turn on
  • Activating your search

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