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Designing in the Open—Public Participation in Government Web Design

April 29, 2014 @ 2:00 PM - 3:00 PM logo with the American Flag

Are you working to design a web site that is better, agile, mobile, and accessible and have limited resources? Join in to understand how to create a government web site that responds to the needs of your diverse and distributed users. In a recent redesign, the Team and Presidential Innovation Fellows worked to create a radically new design, and opened this up for public comment and formal usability testing. Integrating feedback from virtual, online, and face to face testing, as well as across multiple social media platforms, the design changed dramatically in response to the needs of the users of open data. The trick to doing this was creating an open forum on Github that tracked all the feedback, opened that for public discussion and clarification, and allowed the team to continue to iterate and develop this open source platform.

What You’ll Learn How To:

  • Conduct usability testing using multiple methods for the same test scenario (online, virtual, and face to face)
  • Integrate and track public feedback to maximize transparency and participation
  • Create iterative designs

Who Should Attend:

  • Web managers
  • Usability testers and designers
  • Program executives who want to understand usability


Jeanne Holm is the Evangelist for Data.Gov, a flagship open government initiative for the Executive Office of the President, managed by GSA. Jeanne leads collaboration and builds communities with the public, educators, developers, and international and state governments in using open government data.

Jeanne is the Chief Knowledge Architect at NASA’s Jet Propulsion Laboratory, driving innovation through social media, virtual worlds, gaming, ontologies, and collaborative systems, including the award-winning NASA public portal. She is a Fellow of the United Nations International Academy of Astronautics and Distinguished Instructor at UCLA, Chair of the W3C eGovernment Community, and has more than 120 publications on information systems, knowledge management, and innovation.


April 29, 2014
2:00 PM - 3:00 PM
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DigitalGov University