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A few weeks ago the Council’s Innovation Committee released the Open Data Prioritization Toolkit. The response to the toolkit has been positive, but we also heard back from the community asking why the Open Data toolkit’s summary was locked up in a non-open format—PDF. The Council Operations Team noted the irony of publishing a guide […]
In the circle of Web content life, FAQ sections are an endangered species. We’ve previously discussed the relevance of FAQs: Should FAQs go extinct, or are they a useful tool in your content ecosystem? Kathryn Catania, Chief of the Plain Language and Content Division at the U.S. Citizenship and Immigration Services, encourages agencies to take […]
Whether it’s the 800-year-old legacy of the Magna Carta, the Bill of Rights of the United States Constitution or the more recent Charter of Fundamental Rights of the European Union, all of these documents are powerful symbols of citizens’ rights and freedom. They articulate the most important rights granted to the citizens of a country, and each […]
No one likes to be told no. This is especially true at work, when you’re moving toward something that you feel is in the best interest of your customers. But so often in government, our forward progress gets slowed down by others in our organization who we think “just don’t get it”—namely those in content, […]
Following the recent OMB memo that all publicly available federal websites and Web services must implement HTTPS by December 31, 2016, Web content managers across government are considering the SEO (search engine optimization) implications of the transition, among other details. In August 2014, Google confirmed that HTTPS is a ranking signal in their algorithm. But […]