Multilingual Digital Group

We are a group of federal, state, and local government content managers, formerly known as the Federal Multilingual Websites Committee, who are working to expand and improve digital content in languages other than English. The Federal Web Managers Council has sponsored the group since April 2005.

Our Goal

We work to support Executive Order 13166, “Improving Access to Services for People with Limited English Proficiency” (PDF, 255 KB, 6 pages, August 2000). Our primary purpose is to meet the growing demand for government information and services in other languages and to share ideas, challenges, and best practices for managing multilingual content and websites.

What We Do

We collect research, and develop and curate tools and best practices. We also meet several times a year and maintain an active listserv.

We work on three main areas:

Multilingual Websites and Digital Channels–Standards, Guidelines, Research and Mandates

The goal is to develop templates and compile research data, mandates, and other materials to help content managers have a successful online presence. The group also develops guidelines to answer questions such as:

  • How to develop a strategy
  • Where to start?
  • How to build a website and a digital presence in another language
  • How to build the business case
  • How to get buy-in from upper management and other stakeholders
  • How to offer mobile services
  • How to have a successful presence in social media channels
  • How to offer content in other languages via APIs

Translation/Adaptation/Localization of Content

The group comes together to work on:

  • Solving common translation problems
  • Overcoming language barriers
  • Developing a government-wide style guides to help standardize the use of languages other than English throughout the government
  • Developing plain language guidelines
  • Creating general guidelines for the acquisition and management of translation work and contracts

Marketing, Outreach, Education, Training

The group compiles and documents best practice examples across government to answer questions such as:

  • What are others doing to market their multilingual websites and other channels—strategies
  • Are there lessons learned—what works
  • How can we measure success: Metrics associated with successful online marketing
  • How do we communicate success

The group also researches outreach opportunities such as participating in training sessions, workshops, and community events.

Who Can Join

Join us if you are a government employee working  for a federal, state or local U.S. government agency or a contractor with a government email address working on government digital content.

Subscribe

Fill out the short form below to subscribe to our listserv. If you have any questions, please contact group Co-Chairs Laura Godfrey and Leilani Martínez.

The Government Multilingual Websites Group also maintains the multilingual resources and articles for DigitalGov.

Top