Government Contact Center Council (G3C)

Four call center representatives with headsets answering calls.

Do you want to stay on the cutting edge of contact center technology and have access to the latest government contact center news, ideas, and best practices?

Are you thinking about starting up a contact center, expanding your existing contact center, or thinking it might be time to outsource, but wish you could talk with someone who could provide some guidance?

Do you want to share your experiences and lessons-learned with other agency contact center professionals?

If you said yes to even one of these questions, then the Government Contact Center Council (G3C) is for you!

Who Are We?

We are an interagency group of contact center directors and managers from across the government. G3C identifies the best practices, research, and trends that improve government contact centers. The Council’s membership includes more than 215 members from 55 federal, state, and local government agencies and sub-agencies.

The Council meets the second Thursday of each month at 9 AM. A conference bridge is available for all meetings.

The Council is self-directed, with Co-Chairs from GSA (Tonya Beres) and DHS (Tim Cossairt). GSA’s Office of Citizen Services and Innovative Technologies sponsors the Government Contact Center Council.

What Do We Do?

We share information about best practices, research, operations and plans for dealing with trends and challenges. We identify and publicize training and workshops relevant to government customer service professionals. And, we network with our government peers.

Through our “Member Spotlight” you will meet and find out more about the existing members of our Government Contact Center Council (G3C).

Join Us!

Membership and participation is open to federal, state, and local government. We host a listserv for members to ask questions, share ideas, and provide ongoing support.

To get involved, please contact the Government Contact Center Council Membership Coordinator, Barbara Walton.