User Testing & Research

Top Task Usability: Design for Your Users

Top Task Usability: Design for Your Users

Being able to design a website that users love is not too far away from being able to read their minds. While designers can’t read minds, that doesn’t stop them from using their website’s top tasks to make it seem like they can. A website’s top tasks include 5-10 tasks (depending on the scope of the […]

Read More →Top Task Usability: Design for Your Users

Read More →Top Task Usability: Design for Your Users

7 Ways to Ignite User-Centered Design at Your Agency

7 Ways to Ignite User-Centered Design at Your Agency

So you’ve done a couple of usability studies, and a few people are starting to “see the light.” Now you’d like to take it to the next level and help your organization embrace user-centered design (UCD) as the philosophy that drives all your digital projects. But what is best way to do this? How can […]

Read More →7 Ways to Ignite User-Centered Design at Your Agency

Read More →7 Ways to Ignite User-Centered Design at Your Agency

Past, Present, Future: Usability Testing at the National Library of Medicine

Past, Present, Future: Usability Testing at the National Library of Medicine

Usability testing has provided our organization many important insights to improve our Web presence. Since the early 2000s, the National Library of Medicine (NLM)’s Web teams have actively sought and used usability testing tools; we have run “full service” usability testing almost yearly for various Web properties for sites such as NIHSeniorHealth.gov and MedlinePlus.gov. In recent years we gained […]

Read More →Past, Present, Future: Usability Testing at the National Library of Medicine

Read More →Past, Present, Future: Usability Testing at the National Library of Medicine

Using Focus Groups to Make Better Videos

Using Focus Groups to Make Better Videos

There’s what you expect your audience to think, and then there’s what your audience is actually thinking. Sometimes, these can be entirely different. But, you won’t know unless you test it. For the release of the 2014 Consumer Action Handbook (CAH), the Federal Citizen Information Center’s marketing team piloted a series of videos. The videos […]

Read More →Using Focus Groups to Make Better Videos

Read More →Using Focus Groups to Make Better Videos

Making Prototypes with Tools You Already Have

Making Prototypes with Tools You Already Have

They say that necessity is the mother of invention. For me, the necessity resulted from long product development cycles paired with short windows for user testing and little room for iteration. The “invention” was the discovery of a powerful set of tools for prototyping that are available on just about every office computer. I found […]

Read More →Making Prototypes with Tools You Already Have

Read More →Making Prototypes with Tools You Already Have

Can You Crowdsource Your User Experience Research?

Can You Crowdsource Your User Experience Research?

In one sense, almost any type of user research is crowdsourced—you’re talking to people and using that information to improve your system. But in a true sense, crowdsourcing is more than just collecting information, it’s collaborating on it. We want to have real conversations, not one-time emailed suggestions without followups. So here’s a few tidbits […]

Read More →Can You Crowdsource Your User Experience Research?

Read More →Can You Crowdsource Your User Experience Research?

Results: 2014 Federal User Experience Survey

Results: 2014 Federal User Experience Survey

The cream of the crop of the top of the mountain of ALL of the surveys I run has to be the Federal User Experience (UX) Survey. It’s the second time I’ve had the privilege of running it with Jean Fox, research psychologist extraordinaire from the Bureau of Labor Statistics. When I start thinking about learning […]

Read More →Results: 2014 Federal User Experience Survey

Read More →Results: 2014 Federal User Experience Survey

User Experience Impossible: The Line Between Accessibility and Usability

User Experience Impossible: The Line Between Accessibility and Usability

Bob goes to a popular federal government site, using his assistive technology, and starts reading a teaser for an article. Just below the teaser, there’s an embedded video on the page. He presses the tab key, trying to navigate to a link for the full article, but suddenly he’s trapped—he can’t tab past the video. […]

Read More →User Experience Impossible: The Line Between Accessibility and Usability

Read More →User Experience Impossible: The Line Between Accessibility and Usability

World Usability Day 2014 theme: Engagement

There are many buzzwords thrown around in the digital government universe, but the most impactful ideas are rooted in one action: engagement. Whether it is a tweet, a mobile app, or a community of practitioners, every digital program or service requires interaction between an organization and its customer. Engagement is also the foundation of all […]

Read More →World Usability Day 2014 theme: Engagement

Read More →World Usability Day 2014 theme: Engagement

4 Tips on Great Survey Design

4 Tips on Great Survey Design

Whether they pop up while perusing an e-commerce site or land in your inbox after your bumpy flight in from Chicago, surveys are used in many different industries to gauge customer satisfaction and glean insight into user motivations. They are a useful tool in the kit of a user experience designer or anyone who is involved with improving […]

Read More →4 Tips on Great Survey Design

Read More →4 Tips on Great Survey Design

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