User Testing & Research

Results: 2014 Federal User Experience Survey

Results: 2014 Federal User Experience Survey

The cream of the crop of the top of the mountain of ALL of the surveys I run has to be the Federal User Experience (UX) Survey. It’s the second time I’ve had the privilege of running it with Jean Fox, research psychologist extraordinaire from the Bureau of Labor Statistics. When I start thinking about learning [...]

Read More →Results: 2014 Federal User Experience Survey

Read More →Results: 2014 Federal User Experience Survey

User Experience Impossible: The Line Between Accessibility and Usability

User Experience Impossible: The Line Between Accessibility and Usability

Bob goes to a popular federal government site, using his assistive technology, and starts reading a teaser for an article. Just below the teaser, there’s an embedded video on the page. He presses the tab key, trying to navigate to a link for the full article, but suddenly he’s trapped—he can’t tab past the video. [...]

Read More →User Experience Impossible: The Line Between Accessibility and Usability

Read More →User Experience Impossible: The Line Between Accessibility and Usability

World Usability Day 2014 theme: Engagement

There are many buzzwords thrown around in the digital government universe, but the most impactful ideas are rooted in one action: engagement. Whether it is a tweet, a mobile app, or a community of practitioners, every digital program or service requires interaction between an organization and its customer. Engagement is also the foundation of all [...]

Read More →World Usability Day 2014 theme: Engagement

Read More →World Usability Day 2014 theme: Engagement

4 Tips on Great Survey Design

4 Tips on Great Survey Design

Whether they pop up while perusing an e-commerce site or land in your inbox after your bumpy flight in from Chicago, surveys are used in many different industries to gauge customer satisfaction and glean insight into user motivations. They are a useful tool in the kit of a user experience designer or anyone who is involved with improving [...]

Read More →4 Tips on Great Survey Design

Read More →4 Tips on Great Survey Design

Secrets to a Dynamite Public Sector Analytics Program

Secrets to a Dynamite Public Sector Analytics Program

Uncovering meaningful analytics from months or years of Web metrics is daunting, at best. So how do you make great Web improvements using metrics? Whether you’re just getting started in Web analytics or you want to take your program to the next level, you should focus on accurate data, customer service, and concrete goals, said [...]

Read More →Secrets to a Dynamite Public Sector Analytics Program

Read More →Secrets to a Dynamite Public Sector Analytics Program

User Acceptance Testing Versus Usability Testing…What’s the dif?

User Acceptance Testing Versus Usability Testing…What’s the dif?

Editor’s note: Building off the great discussion started around Customer Experience, we’re looking at the difference between User Acceptance Testing and Usability Testing.  If you develop software, you’ve probably heard of User Acceptance Testing. You may also have heard the term Usability Testing. Same thing, right? Nope. And confusion here can cause big problems. Last year I was [...]

Read More →User Acceptance Testing Versus Usability Testing…What’s the dif?

Read More →User Acceptance Testing Versus Usability Testing…What’s the dif?

Member Spotlight – Hannah Rubin, Library of Congress

Member Spotlight – Hannah Rubin, Library of Congress

Meet Hannah Rubin, who works in the Congressional Research Service (CRS) at the Library of Congress. She’s the focus of this month’s Member Spotlight. In addition to her “real” job, she’s also currently working as a “20%-er” with the DigitalGov User Experience Program via our Open Opportunities program. What do you love most about your [...]

Read More →Member Spotlight – Hannah Rubin, Library of Congress

Read More →Member Spotlight – Hannah Rubin, Library of Congress

Finding Participants for User Experience Studies

Finding Participants for User Experience Studies

How do you find participants for your usability studies? I spoke recently with the User Experience Community of Practice about how we recruit participants for usability and cognitive studies at the U.S. Bureau of Labor Statistics (BLS). Hopefully I can give you some new ideas about recruiting volunteers to fuel your user research. At BLS, we [...]

Read More →Finding Participants for User Experience Studies

Read More →Finding Participants for User Experience Studies

National Cancer Institute Launches New User Experience Lab

National Cancer Institute Launches New User Experience Lab

Why does a Cancer institute need a User Experience lab? Simply put: To learn about their customers—people living with cancer and those who care about them—and build the best possible products with them in mind. “Cancer has a journey and we wanted to create a lab to capture the substance of that journey, understand what [...]

Read More →National Cancer Institute Launches New User Experience Lab

Read More →National Cancer Institute Launches New User Experience Lab

System Usability Scale (SUS): Improving Products Since 1986

System Usability Scale (SUS): Improving Products Since 1986

Trying to measure usability can be a head scratcher. How easy something is to use depends on where you are, who you are, and a number of other factors. Luckily in the world of usability, there exists a post-test survey known as the System Usability Scale, introduced in 1986 by an engineer named John Brooke, [...]

Read More →System Usability Scale (SUS): Improving Products Since 1986

Read More →System Usability Scale (SUS): Improving Products Since 1986

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