User Testing & Research

Usability Design for Kids: Things Federal Workers Should Know

Usability Design for Kids: Things Federal Workers Should Know

I used to teach 8th grade science in inner city Denver in the 1990s. After that, I supported special education students and their teachers in North Carolina. Around that time (mid-late 1990s), the Internet wasn’t really designed for kids –most of the electronic materials I came across for the classroom were on CDs and such. […]

Read More →Usability Design for Kids: Things Federal Workers Should Know

Read More →Usability Design for Kids: Things Federal Workers Should Know

Getting Started with Usability Testing

Getting Started with Usability Testing

At the U.S. Agency for International Development (USAID), our new open data policy will begin making more Agency-funded data broadly accessible to the public. It completely changes the way we do business, and it also means that in the coming years, the amount of data we host on our open data website (known as the Development Data Library) […]

Read More →Getting Started with Usability Testing

Read More →Getting Started with Usability Testing

At Last: User Experience Performance Descriptions!

At Last: User Experience Performance Descriptions!

To improve your digital systems with user experience (UX), you need people. And to get people in government, you need position descriptions. While DigitalGov has collected a wide variety of position descriptions, I thought I would create a post specifically on UX positions, and explain the difference between these jobs. Yes, there is overlap. But […]

Read More →At Last: User Experience Performance Descriptions!

Read More →At Last: User Experience Performance Descriptions!

GoodGovUX Addresses UX of IT Contracts

GoodGovUX Addresses UX of IT Contracts

How do you define user experience (UX)? That was the question posed to more than 100 people at the GoodGovUX event at the Artisphere in Arlington, Virginia, on February 24th. Attendees learned how government can improve the user experience of digital products, from intranets to forms to good ol’ fashioned websites. GoodGovUX co-founder Keith Deaven […]

Read More →GoodGovUX Addresses UX of IT Contracts

Read More →GoodGovUX Addresses UX of IT Contracts

The Usability ‘Aha!’ Moment: How to Turn Cynics into Converts

The Usability ‘Aha!’ Moment: How to Turn Cynics into Converts

User Experience (UX) is the comprehensive experience a person has when using a product or application, and usability is the ease of use (or lack thereof) when using it. Many of us have discovered the vast advantages of evaluating usability on our own; however, getting others to jump on board is often a different story. […]

Read More →The Usability ‘Aha!’ Moment: How to Turn Cynics into Converts

Read More →The Usability ‘Aha!’ Moment: How to Turn Cynics into Converts

Persona Development Case Study: NCI and Spanish Language Outreach

Persona Development Case Study: NCI and Spanish Language Outreach

Government websites need to address the needs of diverse audiences. Although translations are a first step towards engaging non-English speaking audiences, the intended audience may be alienated if information is not presented in a culturally relevant way. The National Cancer Institute (NCI) engaged in user experience research in order to better serve the U.S. Latino […]

Read More →Persona Development Case Study: NCI and Spanish Language Outreach

Read More →Persona Development Case Study: NCI and Spanish Language Outreach

Top Task Usability: Design for Your Users

Top Task Usability: Design for Your Users

Being able to design a website that users love is not too far away from being able to read their minds. While designers can’t read minds, that doesn’t stop them from using their website’s top tasks to make it seem like they can. A website’s top tasks include 5-10 tasks (depending on the scope of the […]

Read More →Top Task Usability: Design for Your Users

Read More →Top Task Usability: Design for Your Users

7 Ways to Ignite User-Centered Design at Your Agency

7 Ways to Ignite User-Centered Design at Your Agency

So you’ve done a couple of usability studies, and a few people are starting to “see the light.” Now you’d like to take it to the next level and help your organization embrace user-centered design (UCD) as the philosophy that drives all your digital projects. But what is best way to do this? How can […]

Read More →7 Ways to Ignite User-Centered Design at Your Agency

Read More →7 Ways to Ignite User-Centered Design at Your Agency

Past, Present, Future: Usability Testing at the National Library of Medicine

Past, Present, Future: Usability Testing at the National Library of Medicine

Usability testing has provided our organization many important insights to improve our Web presence. Since the early 2000s, the National Library of Medicine (NLM)’s Web teams have actively sought and used usability testing tools; we have run “full service” usability testing almost yearly for various Web properties for sites such as NIHSeniorHealth.gov and MedlinePlus.gov. In recent years we gained […]

Read More →Past, Present, Future: Usability Testing at the National Library of Medicine

Read More →Past, Present, Future: Usability Testing at the National Library of Medicine

Using Focus Groups to Make Better Videos

Using Focus Groups to Make Better Videos

There’s what you expect your audience to think, and then there’s what your audience is actually thinking. Sometimes, these can be entirely different. But, you won’t know unless you test it. For the release of the 2014 Consumer Action Handbook (CAH), the Federal Citizen Information Center’s marketing team piloted a series of videos. The videos […]

Read More →Using Focus Groups to Make Better Videos

Read More →Using Focus Groups to Make Better Videos

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