Everyone has a technology horror story: the website that crashed moments before your task was completed, a dead link preventing you from getting the information you need, or a poorly designed app that you removed from your phone after one use. A dedicated team of User Experience (UX) professionals are working in the federal government [...]
User Testing & Research
Uncovering meaningful analytics from months or years of Web metrics is daunting, at best. So how do you make great Web improvements using metrics? Whether you’re just getting started in Web analytics or you want to take your program to the next level, you should focus on accurate data, customer service, and concrete goals, said [...]
Editor’s note: Building off the great discussion started around Customer Experience, we’re looking at the difference between User Acceptance Testing and Usability Testing. If you develop software, you’ve probably heard of User Acceptance Testing. You may also have heard the term Usability Testing. Same thing, right? Nope. And confusion here can cause big problems. Last year I was [...]
Meet Hannah Rubin, who works in the Congressional Research Service (CRS) at the Library of Congress. She’s the focus of this month’s Member Spotlight. In addition to her “real” job, she’s also currently working as a “20%-er” with the DigitalGov User Experience Program via our Open Opportunities program. What do you love most about your [...]
How do you find participants for your usability studies? I spoke recently with the User Experience Community of Practice about how we recruit participants for usability and cognitive studies at the U.S. Bureau of Labor Statistics (BLS). Hopefully I can give you some new ideas about recruiting volunteers to fuel your user research. At BLS, we [...]
Why does a Cancer institute need a User Experience lab? Simply put: To learn about their customers—people living with cancer and those who care about them—and build the best possible products with them in mind. “Cancer has a journey and we wanted to create a lab to capture the substance of that journey, understand what [...]
Trying to measure usability can be a head scratcher. How easy something is to use depends on where you are, who you are, and a number of other factors. Luckily in the world of usability, there exists a post-test survey known as the System Usability Scale, introduced in 1986 by an engineer named John Brooke, [...]
The API Usability Program brings together developers from agency APIs and the private sector to evaluate how the API can be improved to be more user friendly. Sean Herron of 18F, who was a key member of the openFDA developer team, shared with us some of the major insights gained from this latest API usability session.
The Federal Office of Child Support Enforcement at the Administration for Children and Families had a visually appealing website after an agency-wide redesign of program websites. The problem: Key stakeholders complained they could no longer easily find needed information. Their feedback prompted us to facilitate a UX-minded focus group to recommend improvements that met both users’ business needs and the redesign goals.
The good news: Your boss is interested in User Experience! The news: She wants you to do something about it… NOW. Well, don’t be alarmed; you can start by figuring out two simple things: 1. Identify the Stage you’re in in the development cycle. Write it down. 2. Choose a User Experience (UX) Technique that [...]