User Testing & Research

Improving Content, Increasing Participation: A NARA Usability Case Study

Improving Content, Increasing Participation: A NARA Usability Case Study

Over the years, the staff intranet at the National Archives and Records Administration (NARA) had become increasingly difficult to use. Old, irrelevant content routinely bubbled to the top of search results, and essential employee tools were hard to find. NARA staff agreed that the site was due for an upgrade: fixing NARA@work was voted a [...]

Read More →Improving Content, Increasing Participation: A NARA Usability Case Study

Read More →Improving Content, Increasing Participation: A NARA Usability Case Study

Using Top Tasks to be Top-Notch: Federal Reserve Board Usability Case Study

Using Top Tasks to be Top-Notch: Federal Reserve Board Usability Case Study

In 2012, the Federal Reserve Board used the Top-task methodology to redesign our intranet, called Inside the Board, which had not been significantly updated since it was launched in 1995. After determining the top tasks the audience needs to accomplish on a website, you can run usability tests to gain knowledge and improve the site. The project [...]

Read More →Using Top Tasks to be Top-Notch: Federal Reserve Board Usability Case Study

Read More →Using Top Tasks to be Top-Notch: Federal Reserve Board Usability Case Study

Using Analytics to Create Change: USA.gov Usability Case Study

Using Analytics to Create Change: USA.gov Usability Case Study

While many people tout the death of the home page, it’s still an important piece of the user experience on USA.gov. In 2013, 30% of all sessions on USA.gov included the home page—that’s 8.67 million sessions. The numbers for GobiernoUSA.gov are even higher—79% of all sessions included the home page. According to Jakob Nielsen, “A [...]

Read More →Using Analytics to Create Change: USA.gov Usability Case Study

Read More →Using Analytics to Create Change: USA.gov Usability Case Study

Talking Usability with Kids over Milk and Cookies

Talking Usability with Kids over Milk and Cookies

The Bureau of Labor Statistics (BLS) recently created a new Web page made especially for students, so who better to give it a test run than children attending “Take Your Daughters and Sons to Work Day”? We took advantage of this event held on April 24, 2014, at the Department of Labor to hear what [...]

Read More →Talking Usability with Kids over Milk and Cookies

Read More →Talking Usability with Kids over Milk and Cookies

Consumer Action Handbook – Usability Case Study

Consumer Action Handbook – Usability Case Study

The annual Consumer Action Handbook, from GSA, is a guide to making smarter decisions with your money. In both its print and online formats, it includes a compilation of buying tips from across government agencies, updates on the latest scams, and a robust consumer contact directory. But the most popular part of the book is the [...]

Read More →Consumer Action Handbook – Usability Case Study

Read More →Consumer Action Handbook – Usability Case Study

How to Make a Mobile Paper Prototype

How to Make a Mobile Paper Prototype

What if a single piece of paper could make your mobile app work 20% better? It’s hard to imagine something as unimpressive as paper influencing our 21st century smartphones, but it’s true. Well before we get into the design and coding phases, we can show customers a mockup of an idea of what our product [...]

Read More →How to Make a Mobile Paper Prototype

Read More →How to Make a Mobile Paper Prototype

The Road to Better Websites Gets Easier with Usability Walkthroughs

The Road to Better Websites Gets Easier with Usability Walkthroughs

The road to more user-friendly government websites does not have to be long and scary. In fact, there is a growing network of people and resources to guide you along the way. My office in the National Oceanic and Atmospheric Administration (NOAA) has been fortunate enough to benefit from some of this support, most recently [...]

Read More →The Road to Better Websites Gets Easier with Usability Walkthroughs

Read More →The Road to Better Websites Gets Easier with Usability Walkthroughs

Trends on Tuesday: Larger Screen Smartphones See Accelerated Shipments

Trends on Tuesday: Larger Screen Smartphones See Accelerated Shipments

Smaller doesn’t mean more popular when it comes to smartphone screen size. According to mobile analyst Canalys, shipments for phones with screens larger than 5″ represented a third of total shipments worldwide in Q1 this year. Devices with a screen size larger than 5″ are more popularly known as “phablets” (not quite tablets, not quite phones). Government agencies [...]

Read More →Trends on Tuesday: Larger Screen Smartphones See Accelerated Shipments

Read More →Trends on Tuesday: Larger Screen Smartphones See Accelerated Shipments

Packaging Up API Usability Testing for Agency Reuse

Packaging Up API Usability Testing for Agency Reuse

Over the past year, a GSA collaboration has seen a project that offers API Usability Testing to federal agencies go from the pilot stage to a regular, robust series. Already, 13 agencies and programs have participated, and several more participate with every monthly session that passes. The best examples from across the government have made [...]

Read More →Packaging Up API Usability Testing for Agency Reuse

Read More →Packaging Up API Usability Testing for Agency Reuse

Make Gov APIs Better with User Experience

Make Gov APIs Better with User Experience

APIs and User Experience go together like gummi bears and ice cream. An API is a product just like a car, a website or a ballpoint pen. It’s designed to help someone do something. Products are either designed well—they meet expectations and deliver value—or they are designed poorly and create frustration and confusion. Inevitably, bad [...]

Read More →Make Gov APIs Better with User Experience

Read More →Make Gov APIs Better with User Experience

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