Design

User Acceptance Testing Versus Usability Testing…What’s the dif?

User Acceptance Testing Versus Usability Testing…What’s the dif?

Editor’s note: Building off the great discussion started around Customer Experience, we’re looking at the difference between User Acceptance Testing and Usability Testing.  If you develop software, you’ve probably heard of User Acceptance Testing. You may also have heard the term Usability Testing. Same thing, right? Nope. And confusion here can cause big problems. Last year I was [...]

Read More →User Acceptance Testing Versus Usability Testing…What’s the dif?

Read More →User Acceptance Testing Versus Usability Testing…What’s the dif?

National Cancer Institute Launches New User Experience Lab

National Cancer Institute Launches New User Experience Lab

Why does a Cancer institute need a User Experience lab? Simply put: To learn about their customers—people living with cancer and those who care about them—and build the best possible products with them in mind. “Cancer has a journey and we wanted to create a lab to capture the substance of that journey, understand what [...]

Read More →National Cancer Institute Launches New User Experience Lab

Read More →National Cancer Institute Launches New User Experience Lab

System Usability Scale (SUS): Improving Products Since 1986

System Usability Scale (SUS): Improving Products Since 1986

Trying to measure usability can be a head scratcher. How easy something is to use depends on where you are, who you are, and a number of other factors. Luckily in the world of usability, there exists a post-test survey known as the System Usability Scale, introduced in 1986 by an engineer named John Brooke, [...]

Read More →System Usability Scale (SUS): Improving Products Since 1986

Read More →System Usability Scale (SUS): Improving Products Since 1986

API Usability Case Study: openFDA

API Usability Case Study: openFDA

The API Usability Program brings together developers from agency APIs and the private sector to evaluate how the API can be improved to be more user friendly. Sean Herron of 18F, who was a key member of the openFDA developer team, shared with us some of the major insights gained from this latest API usability session.

Read More →API Usability Case Study: openFDA

Read More →API Usability Case Study: openFDA

Paper Prototyping PTSD Coach

Paper Prototyping PTSD Coach

The PTSD Coach mobile app from the Department of Veterans Affairs, provides veterans and users with information about PTSD and professional care, along with self-assessment tools and aid in finding support opportunities. The app has been downloaded over 100,000 times in 74 countries around the world, received numerous accolades and has spawned versions in both [...]

Read More →Paper Prototyping PTSD Coach

Read More →Paper Prototyping PTSD Coach

Redesigning with Customer Feedback: Child Support Enforcement Usability Case Study

Redesigning with Customer Feedback: Child Support Enforcement Usability Case Study

The Federal Office of Child Support Enforcement at the Administration for Children and Families had a visually appealing website after an agency-wide redesign of program websites. The problem: Key stakeholders complained they could no longer easily find needed information. Their feedback prompted us to facilitate a UX-minded focus group to recommend improvements that met both users’ business needs and the redesign goals.

Read More →Redesigning with Customer Feedback: Child Support Enforcement Usability Case Study

Read More →Redesigning with Customer Feedback: Child Support Enforcement Usability Case Study

Heat Mapping Case Study: Epa.gov Homepage

Heat Mapping Case Study: Epa.gov Homepage

Most people relate the term “heat map” with something they see during the weather forecast on the nightly news, those colorful maps that vividly illustrate how hot it’s going to be during an impending heat wave. The word “heat map” may not usually however, conjure up images of a widely used Web usability tool; but for those [...]

Read More →Heat Mapping Case Study: Epa.gov Homepage

Read More →Heat Mapping Case Study: Epa.gov Homepage

Design Sketching: The Easiest Prototype Method Ever

Design Sketching: The Easiest Prototype Method Ever

When it comes to Web and software design, the pen(cil) is often mightier than the Design Suite. What I mean is: Tech is cool, but don’t fall under its spell. It’s often when you remove the technological layers between you and your thoughts that the best ideas sprout. You’ve heard of great ideas that started [...]

Read More →Design Sketching: The Easiest Prototype Method Ever

Read More →Design Sketching: The Easiest Prototype Method Ever

Trends on Tuesday: What’s Your Mobile [App]etite?

Trends on Tuesday: What’s Your Mobile [App]etite?

In a few short years, the number of mobile apps has exploded, and the time spent on apps continues to increase. However, one thing hasn’t changed: the number of apps individuals use. The average smartphone owner uses 22 to 28 apps in a month, according to new data from Nielsen. Here are a few highlights [...]

Read More →Trends on Tuesday: What’s Your Mobile [App]etite?

Read More →Trends on Tuesday: What’s Your Mobile [App]etite?

Improving Content, Increasing Participation: A NARA Usability Case Study

Improving Content, Increasing Participation: A NARA Usability Case Study

Over the years, the staff intranet at the National Archives and Records Administration (NARA) had become increasingly difficult to use. Old, irrelevant content routinely bubbled to the top of search results, and essential employee tools were hard to find. NARA staff agreed that the site was due for an upgrade: fixing NARA@work was voted a [...]

Read More →Improving Content, Increasing Participation: A NARA Usability Case Study

Read More →Improving Content, Increasing Participation: A NARA Usability Case Study

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