Design

Improving Content, Increasing Participation: A NARA Usability Case Study

Improving Content, Increasing Participation: A NARA Usability Case Study

Over the years, the staff intranet at the National Archives and Records Administration (NARA) had become increasingly difficult to use. Old, irrelevant content routinely bubbled to the top of search results, and essential employee tools were hard to find. NARA staff agreed that the site was due for an upgrade: fixing NARA@work was voted a [...]

Read More →Improving Content, Increasing Participation: A NARA Usability Case Study

Read More →Improving Content, Increasing Participation: A NARA Usability Case Study

Using Analytics to Create Change: USA.gov Usability Case Study

Using Analytics to Create Change: USA.gov Usability Case Study

While many people tout the death of the home page, it’s still an important piece of the user experience on USA.gov. In 2013, 30% of all sessions on USA.gov included the home page—that’s 8.67 million sessions. The numbers for GobiernoUSA.gov are even higher—79% of all sessions included the home page. According to Jakob Nielsen, “A [...]

Read More →Using Analytics to Create Change: USA.gov Usability Case Study

Read More →Using Analytics to Create Change: USA.gov Usability Case Study

Consumer Action Handbook – Usability Case Study

Consumer Action Handbook – Usability Case Study

The annual Consumer Action Handbook, from GSA, is a guide to making smarter decisions with your money. In both its print and online formats, it includes a compilation of buying tips from across government agencies, updates on the latest scams, and a robust consumer contact directory. But the most popular part of the book is the [...]

Read More →Consumer Action Handbook – Usability Case Study

Read More →Consumer Action Handbook – Usability Case Study

CDC’s Digital Front Door Goes Responsive

CDC’s Digital Front Door Goes Responsive

Ask, and you shall receive. That was the strategy behind the new homepage from The Centers for Disease Control and Prevention. The new CDC.gov homepage debuted last month with a responsive design that offers a “one-site-fits-all” experience based on feedback from you, the public. Before setting out on their journey of Web redesign, the CDC [...]

Read More →CDC’s Digital Front Door Goes Responsive

Read More →CDC’s Digital Front Door Goes Responsive

How to Make a Mobile Paper Prototype

How to Make a Mobile Paper Prototype

What if a single piece of paper could make your mobile app work 20% better? It’s hard to imagine something as unimpressive as paper influencing our 21st century smartphones, but it’s true. Well before we get into the design and coding phases, we can show customers a mockup of an idea of what our product [...]

Read More →How to Make a Mobile Paper Prototype

Read More →How to Make a Mobile Paper Prototype

Visualizing Federal Data

Visualizing Federal Data

At the U.S. Government Accountability Office (GAO) we have a long history of using data graphics in our reports and congressional testimonies to explain our findings. From photographs, tables, and charts in the 1950s; to computer-generated data graphics in the mid-1980s; to the complex interactive graphics we’re just starting to use this year, our graphics [...]

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Read More →Visualizing Federal Data

Defense Finance and Accounting Service Goes Responsive

Defense Finance and Accounting Service Goes Responsive

Let’s face it: Some of us work to live. Some live to work. And all of us look forward to pay day. If you work for the Department of Defense, the Executive Office of the President, the Environmental Protection Agency, the Department of Energy, the Department of Veterans Affairs, the Department of Health and Human Services or the Broadcasting Board of Governors, [...]

Read More →Defense Finance and Accounting Service Goes Responsive

Read More →Defense Finance and Accounting Service Goes Responsive

GSA Acquisition Portal – Usability Case Study

GSA Acquisition Portal – Usability Case Study

Incorporating usability testing throughout the entire design process, especially before launch, allows you catch glitches and/or make design changes prior to anyone seeing it live. When more than minor adjustments need to be made to your site, it’s much better to have completed them before the public sees it. For Christina Mullins, a Contracting Officer [...]

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Read More →GSA Acquisition Portal – Usability Case Study

NOAA National Ocean Service – Usability Case Study

NOAA National Ocean Service – Usability Case Study

For a small shop with a small staff, limited time, and a small budget, redesigning a website (and testing that redesign for usability) can be daunting. At least it seemed so to us when we redesigned the National Oceanic and Atmospheric Administration (NOAA)’s National Ocean Service website in November of 2013. We met the challenge [...]

Read More →NOAA National Ocean Service – Usability Case Study

Read More →NOAA National Ocean Service – Usability Case Study

FDA Consumer Graphics – Usability Case Study

FDA Consumer Graphics – Usability Case Study

User testing isn’t just for websites—it’s for any product that has an audience. Which is everything, really. And that includes print materials, signage and infographics as well. Focusing on the User Experience is especially vital for the U.S. Food and Drug Administration (FDA), which is committed to effectively communicating about products that affect the public [...]

Read More →FDA Consumer Graphics – Usability Case Study

Read More →FDA Consumer Graphics – Usability Case Study

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