UX

Create user-focused content and designs, and make government information accessible to people with disabilities.

Mobile Content: Less is More

Mobile Content: Less is More

With 14 test cycles under our belt, the Federal CrowdSource Mobile Testing Program has heard one recurring theme from our testers—”there’s too much information!” While both desktop monitor and smartphone screen sizes are growing, there is still no comparison. At our desks, many of us are using a 24 inch (or even bigger) monitor. How big is your […]

Read More →Mobile Content: Less is More

Read More →Mobile Content: Less is More

Trends on Tuesday: Web Standards Advocate Advises Adaptive Web Design for Government Sites

Trends on Tuesday: Web Standards Advocate Advises Adaptive Web Design for Government Sites

This August, Aaron Gustafson, Web Standards Advocate at Microsoft, industry thought leader and speaker, and an author who wrote a leading book on adaptive web design, spoke to the government tech community at the U.S. General Services Administration and provided many magnificent insights into mobile strategy, design and tech development for reaching the widest audience possible across devices. Gustafson’s insights are […]

Read More →Trends on Tuesday: Web Standards Advocate Advises Adaptive Web Design for Government Sites

Read More →Trends on Tuesday: Web Standards Advocate Advises Adaptive Web Design for Government Sites

The Content Corner: Modular Design and Structured Content

The Content Corner: Modular Design and Structured Content

Several months ago I discussed the concept of a world without Web pages and the importance of structured content and thinking about content, not pages. This week, I’m taking that discussion further by discussing the importance of modularity in Web design and how that complements our efforts to create more structured and reusable data. Break […]

Read More →The Content Corner: Modular Design and Structured Content

Read More →The Content Corner: Modular Design and Structured Content

Journey Mapping the Customer Experience: A USA.gov Case Study

Journey Mapping the Customer Experience: A USA.gov Case Study

Journey maps are a visual representation of a customer’s end to end journey with your product or service. They are a powerful tool for exploring key interactions and experiences with your organization, programs, and/or services. Journey maps describe a customer’s entire journey, even the parts that occur before and after contact with your organization. They […]

Read More →Journey Mapping the Customer Experience: A USA.gov Case Study

Read More →Journey Mapping the Customer Experience: A USA.gov Case Study

Help Us Add Resources to the Updated Mobile User Experience Guidelines!

Help Us Add Resources to the Updated Mobile User Experience Guidelines!

Government agencies need to make sure their mobile websites and native apps don’t become one of the estimated billions of applications that end up in the app graveyard. The need for digital products to work better is not new in the federal government. Resources like the Digital Playbook and Public Participation Playbook have had impact […]

Read More →Help Us Add Resources to the Updated Mobile User Experience Guidelines!

Read More →Help Us Add Resources to the Updated Mobile User Experience Guidelines!

PDFs: A Digital Content Detour

PDFs: A Digital Content Detour

The Portable Document Format, or “PDF” file, is one of the staple productions of many communications professionals. It’s compact, prints exactly as formatted, and allows for clean, multiplatform distribution. However, it’s the old “U.S. Route” on the Digital Interstate. Let’s take an average user of a U.S. government website: a 45 year old PC user […]

Read More →PDFs: A Digital Content Detour

Read More →PDFs: A Digital Content Detour

The Content Corner: Determining Your User’s Needs

The Content Corner: Determining Your User’s Needs

I recently wrapped up a series of user interviews as part of a review of our judiciary-wide intranet in order to provide better digital services to our customers (and yes, our internal users are our customers, not just the general public). As I prepare to delve back into determining user and content needs for a […]

Read More →The Content Corner: Determining Your User’s Needs

Read More →The Content Corner: Determining Your User’s Needs

Trends on Tuesday: Global Efforts Underway to Update Mobile Accessibility Guidelines

Trends on Tuesday: Global Efforts Underway to Update Mobile Accessibility Guidelines

Federal agencies do not get a free pass on accessibility for mobile—as we stated earlier this month, Section 508 of the Rehabilitation Act applies to ALL information and communication technology (ICT). Luckily, there are a number of organizations working on guidelines and practices to help the private and public sectors create accessible mobile websites and […]

Read More →Trends on Tuesday: Global Efforts Underway to Update Mobile Accessibility Guidelines

Read More →Trends on Tuesday: Global Efforts Underway to Update Mobile Accessibility Guidelines

NOAA’s CrowdMag App: Citizen Science on the Go

NOAA’s CrowdMag App: Citizen Science on the Go

The rise in mobile device usage has created a rise in expectations: the public wants new and innovative interactions with all organizations, including government. Incorporating social media in mobile websites and native apps is one way federal agencies have increased public interaction. Six agencies have leveraged native app functionality for crowdsourcing purposes. The National Oceanic […]

Read More →NOAA’s CrowdMag App: Citizen Science on the Go

Read More →NOAA’s CrowdMag App: Citizen Science on the Go

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