UX

Create user-focused content and designs, and make government information accessible to people with disabilities.

Usability Events Round-Up: 2014

Usability Events Round-Up: 2014

This past year DigitalGov University has hosted at least one Usability event per month and we thought we’d give you a round-up of those events. After all, November 13th was World Usability Day. Since this year’s theme of World Usability Day is Engagement it would be great to take a look at the event recap [...]

Read More →Usability Events Round-Up: 2014

Read More →Usability Events Round-Up: 2014

Results: 2014 Federal User Experience Survey

Results: 2014 Federal User Experience Survey

The cream of the crop of the top of the mountain of ALL of the surveys I run has to be the Federal User Experience (UX) Survey. It’s the second time I’ve had the privilege of running it with Jean Fox, research psychologist extraordinaire from the Bureau of Labor Statistics. When I start thinking about learning [...]

Read More →Results: 2014 Federal User Experience Survey

Read More →Results: 2014 Federal User Experience Survey

Trends on Tuesday: Speed Matters When Measuring Responsive Web Design Performance Load Times

Trends on Tuesday: Speed Matters When Measuring Responsive Web Design Performance Load Times

In the mobile world, every second matters. Mobile users are a finicky bunch. They want their information anytime, anywhere and quickly. As members of the MobileGov Community of Practice have noted last year, mobile user experience is about emotion. If that emotion is not happy, you will lose the user. For this month’s DigitalGov user [...]

Read More →Trends on Tuesday: Speed Matters When Measuring Responsive Web Design Performance Load Times

Read More →Trends on Tuesday: Speed Matters When Measuring Responsive Web Design Performance Load Times

User Experience Impossible: The Line Between Accessibility and Usability

User Experience Impossible: The Line Between Accessibility and Usability

Bob goes to a popular federal government site, using his assistive technology, and starts reading a teaser for an article. Just below the teaser, there’s an embedded video on the page. He presses the tab key, trying to navigate to a link for the full article, but suddenly he’s trapped—he can’t tab past the video. [...]

Read More →User Experience Impossible: The Line Between Accessibility and Usability

Read More →User Experience Impossible: The Line Between Accessibility and Usability

Institute of Education Sciences – Usability Case Study

Institute of Education Sciences – Usability Case Study

After struggling with jargon-filled solicitations and a confusing website, some applicants were ready to give up on seeking grants from the Institute of Education Sciences (IES). Their complaints prompted a Plain Language makeover for the Institute’s funding materials. As the research arm of the U.S. Education Department, IES’s mission is to provide rigorous and relevant evidence [...]

Read More →Institute of Education Sciences – Usability Case Study

Read More →Institute of Education Sciences – Usability Case Study

World Usability Day 2014 theme: Engagement

There are many buzzwords thrown around in the digital government universe, but the most impactful ideas are rooted in one action: engagement. Whether it is a tweet, a mobile app, or a community of practitioners, every digital program or service requires interaction between an organization and its customer. Engagement is also the foundation of all [...]

Read More →World Usability Day 2014 theme: Engagement

Read More →World Usability Day 2014 theme: Engagement

4 Tips on Great Survey Design

4 Tips on Great Survey Design

Whether they pop up while perusing an e-commerce site or land in your inbox after your bumpy flight in from Chicago, surveys are used in many different industries to gauge customer satisfaction and glean insight into user motivations. They are a useful tool in the kit of a user experience designer or anyone who is involved with improving [...]

Read More →4 Tips on Great Survey Design

Read More →4 Tips on Great Survey Design

Welcome to User Experience Month!

Welcome to User Experience Month!

One challenge with digital government: it’s hard to see people. If you work at a U.S. Post Office, you interact with your customers, talk with them, and even see what they are feeling by looking at their faces. You can understand their experience fairly easily. In the digital world, technology decreases physical distance but increases [...]

Read More →Welcome to User Experience Month!

Read More →Welcome to User Experience Month!

Trends on Tuesday: 8 Ways To Format Tables for Responsive Web Design

Trends on Tuesday: 8 Ways To Format Tables for Responsive Web Design

Making tables, charts and graphs mobile friendly is like squeezing 10 pounds of sugar into a 5 pound bag. Mobile Gov Community of Practice member Debra Fiorrito from the Defense Accounting and Financing Service recently highlighted this challenge in her responsive Web design implementation. The challenge also came up during a call with the Federal [...]

Read More →Trends on Tuesday: 8 Ways To Format Tables for Responsive Web Design

Read More →Trends on Tuesday: 8 Ways To Format Tables for Responsive Web Design

Secrets to a Dynamite Public Sector Analytics Program

Secrets to a Dynamite Public Sector Analytics Program

Uncovering meaningful analytics from months or years of Web metrics is daunting, at best. So how do you make great Web improvements using metrics? Whether you’re just getting started in Web analytics or you want to take your program to the next level, you should focus on accurate data, customer service, and concrete goals, said [...]

Read More →Secrets to a Dynamite Public Sector Analytics Program

Read More →Secrets to a Dynamite Public Sector Analytics Program

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