UX

Create user-focused content and designs, and make government information accessible to people with disabilities.

How the American Battle Monument Commission Developed its First Mobile App

How the American Battle Monument Commission Developed its First Mobile App

The job of the American Battle Monument Commission (AMBC) is to manage all overseas cemeteries and memorials from WWI and WWII. There are over 200,000 veterans who are buried or memorialized at these cemeteries. When ABMC began thinking about releasing a native mobile application, they had two primary objectives: 1) The app should be able [...]

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Read More →How the American Battle Monument Commission Developed its First Mobile App

Improving Content, Increasing Participation: A NARA Usability Case Study

Improving Content, Increasing Participation: A NARA Usability Case Study

Over the years, the staff intranet at the National Archives and Records Administration (NARA) had become increasingly difficult to use. Old, irrelevant content routinely bubbled to the top of search results, and essential employee tools were hard to find. NARA staff agreed that the site was due for an upgrade: fixing NARA@work was voted a [...]

Read More →Improving Content, Increasing Participation: A NARA Usability Case Study

Read More →Improving Content, Increasing Participation: A NARA Usability Case Study

User Experience (UX) vs. Customer Experience (CX): What’s the Dif?

User Experience (UX) vs. Customer Experience (CX): What’s the Dif?

“User Experience” and “Customer Experience.” They sound pretty similar, right? Well, here at the Office of Citizen Services and Innovative Technologies, we look at it like this: User Experience (UX) deals with people interacting with your product and the experience they receive from that interaction. UX is measured with metrics like: success rate, error rate, [...]

Read More →User Experience (UX) vs. Customer Experience (CX): What’s the Dif?

Read More →User Experience (UX) vs. Customer Experience (CX): What’s the Dif?

Using Top Tasks to be Top-Notch: Federal Reserve Board Usability Case Study

Using Top Tasks to be Top-Notch: Federal Reserve Board Usability Case Study

In 2012, the Federal Reserve Board used the Top-task methodology to redesign our intranet, called Inside the Board, which had not been significantly updated since it was launched in 1995. After determining the top tasks the audience needs to accomplish on a website, you can run usability tests to gain knowledge and improve the site. The project [...]

Read More →Using Top Tasks to be Top-Notch: Federal Reserve Board Usability Case Study

Read More →Using Top Tasks to be Top-Notch: Federal Reserve Board Usability Case Study

Using Analytics to Create Change: USA.gov Usability Case Study

Using Analytics to Create Change: USA.gov Usability Case Study

While many people tout the death of the home page, it’s still an important piece of the user experience on USA.gov. In 2013, 30% of all sessions on USA.gov included the home page—that’s 8.67 million sessions. The numbers for GobiernoUSA.gov are even higher—79% of all sessions included the home page. According to Jakob Nielsen, “A [...]

Read More →Using Analytics to Create Change: USA.gov Usability Case Study

Read More →Using Analytics to Create Change: USA.gov Usability Case Study

508 Accessible Videos – Use a 508-Compliant Video Player

508 Accessible Videos – Use a 508-Compliant Video Player

When you watch a video on your computer, the window that displays your video is called a “video player.” It usually has start, pause, and other buttons. You might not be aware that you’re using a player at all—you just watch your video. A fully-accessible video player (e.g. Section 508-compliant) can be used by a [...]

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Read More →508 Accessible Videos – Use a 508-Compliant Video Player

508 Accessible Videos – How to Make Audio Descriptions

508 Accessible Videos – How to Make Audio Descriptions

What are Audio Descriptions? Audio Description, also called descriptive video or video description, is an additional audio track that describes and gives context for essential visual information. Audio Description makes videos and multimedia accessible to people who have “low vision” (very poor vision), or who are blind, by capturing what is happening on screen into [...]

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Read More →508 Accessible Videos – How to Make Audio Descriptions

The API Briefing: Department of State’s Model App – Education USA

The API Briefing: Department of State’s Model App – Education USA

Not only does the Department of State have a great set of APIs, State also has an excellent example of how to build an informative and useful app. EducationUSA is a network of State Department advisers who help international students apply for U.S. university programs. The EducationUSA app has the most popular resources and services [...]

Read More →The API Briefing: Department of State’s Model App – Education USA

Read More →The API Briefing: Department of State’s Model App – Education USA

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