UX

Create user-focused content and designs, and make government information accessible to people with disabilities.

7 Ways to Ignite User-Centered Design at Your Agency

7 Ways to Ignite User-Centered Design at Your Agency

So you’ve done a couple of usability studies, and a few people are starting to “see the light.” Now you’d like to take it to the next level and help your organization embrace user-centered design (UCD) as the philosophy that drives all your digital projects. But what is best way to do this? How can […]

Read More →7 Ways to Ignite User-Centered Design at Your Agency

Read More →7 Ways to Ignite User-Centered Design at Your Agency

How to Run an Agile Project in Government

How to Run an Agile Project in Government

For a seminar organized by DigitalGov University, Robert Read, the Managing Director at 18F, gave a presentation on agile methodologies in the federal government. Risk mitigation is a big advantage of using the agile methodology. The methodology deals with risk through the use of multiple iterations or “sprints” that ultimately lead to the development of […]

Read More →How to Run an Agile Project in Government

Read More →How to Run an Agile Project in Government

15 Government Customer Service Trends for 2015

15 Government Customer Service Trends for 2015

With public expectations at an all-time high, and trust in government nearing all-time lows, agencies need to step up their game. Veterans, seniors, students, taxpayers—all Americans—deserve the best service from their government. Here are our predictions for how the federal government will improve customer service in the coming year: 1. Many agencies will create a […]

Read More →15 Government Customer Service Trends for 2015

Read More →15 Government Customer Service Trends for 2015

Personas 101

Personas 101

Personas are a tool organizations can use to learn more about their users. They are used to learn as much as you can about end users in order to better the product or service you provide. If you are able to think as a user during the design and development of a product or service, […]

Read More →Personas 101

Read More →Personas 101

Past, Present, Future: Usability Testing at the National Library of Medicine

Past, Present, Future: Usability Testing at the National Library of Medicine

Usability testing has provided our organization many important insights to improve our Web presence. Since the early 2000s, the National Library of Medicine (NLM)’s Web teams have actively sought and used usability testing tools; we have run “full service” usability testing almost yearly for various Web properties for sites such as NIHSeniorHealth.gov and MedlinePlus.gov. In recent years we gained […]

Read More →Past, Present, Future: Usability Testing at the National Library of Medicine

Read More →Past, Present, Future: Usability Testing at the National Library of Medicine

Using Focus Groups to Make Better Videos

Using Focus Groups to Make Better Videos

There’s what you expect your audience to think, and then there’s what your audience is actually thinking. Sometimes, these can be entirely different. But, you won’t know unless you test it. For the release of the 2014 Consumer Action Handbook (CAH), the Federal Citizen Information Center’s marketing team piloted a series of videos. The videos […]

Read More →Using Focus Groups to Make Better Videos

Read More →Using Focus Groups to Make Better Videos

Crowdsourcing for Accessibility

Crowdsourcing for Accessibility

While we’re anticipating the Section 508 refresh, many government digital media teams are facing the task of incorporating WCAG 2.0 standards (Web Content Accessibility Guidelines) in their projects despite having limited staff resources and budget constraints. We can use creative solutions, such as crowdsourcing, to overcome those challenges and make our works accessible. Our teams […]

Read More →Crowdsourcing for Accessibility

Read More →Crowdsourcing for Accessibility

Large Scale Development Culture Change: Google and the U.S. Government

Large Scale Development Culture Change: Google and the U.S. Government

As part of 18F’s mission to deliver effective, user-centric services focused on the interaction between government and the people and businesses it serves, we are also committed to demonstrating how open source and agile-inspired methodologies are critical to an effective, efficient, modern delivery process. We believe these methods produce better software and services at lower […]

Read More →Large Scale Development Culture Change: Google and the U.S. Government

Read More →Large Scale Development Culture Change: Google and the U.S. Government

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