UX

Create user-focused content and designs, and make government information accessible to people with disabilities.

Usability Design for Kids: Things Federal Workers Should Know

Usability Design for Kids: Things Federal Workers Should Know

I used to teach 8th grade science in inner city Denver in the 1990s. After that, I supported special education students and their teachers in North Carolina. Around that time (mid-late 1990s), the Internet wasn’t really designed for kids –most of the electronic materials I came across for the classroom were on CDs and such. […]

Read More →Usability Design for Kids: Things Federal Workers Should Know

Read More →Usability Design for Kids: Things Federal Workers Should Know

Getting Started with Usability Testing

Getting Started with Usability Testing

At the U.S. Agency for International Development (USAID), our new open data policy will begin making more Agency-funded data broadly accessible to the public. It completely changes the way we do business, and it also means that in the coming years, the amount of data we host on our open data website (known as the Development Data Library) […]

Read More →Getting Started with Usability Testing

Read More →Getting Started with Usability Testing

At Last: User Experience Performance Descriptions!

At Last: User Experience Performance Descriptions!

To improve your digital systems with user experience (UX), you need people. And to get people in government, you need position descriptions. While DigitalGov has collected a wide variety of position descriptions, I thought I would create a post specifically on UX positions, and explain the difference between these jobs. Yes, there is overlap. But […]

Read More →At Last: User Experience Performance Descriptions!

Read More →At Last: User Experience Performance Descriptions!

GoodGovUX Addresses UX of IT Contracts

GoodGovUX Addresses UX of IT Contracts

How do you define user experience (UX)? That was the question posed to more than 100 people at the GoodGovUX event at the Artisphere in Arlington, Virginia, on February 24th. Attendees learned how government can improve the user experience of digital products, from intranets to forms to good ol’ fashioned websites. GoodGovUX co-founder Keith Deaven […]

Read More →GoodGovUX Addresses UX of IT Contracts

Read More →GoodGovUX Addresses UX of IT Contracts

The Usability ‘Aha!’ Moment: How to Turn Cynics into Converts

The Usability ‘Aha!’ Moment: How to Turn Cynics into Converts

User Experience (UX) is the comprehensive experience a person has when using a product or application, and usability is the ease of use (or lack thereof) when using it. Many of us have discovered the vast advantages of evaluating usability on our own; however, getting others to jump on board is often a different story. […]

Read More →The Usability ‘Aha!’ Moment: How to Turn Cynics into Converts

Read More →The Usability ‘Aha!’ Moment: How to Turn Cynics into Converts

Persona Development Case Study: NCI and Spanish Language Outreach

Persona Development Case Study: NCI and Spanish Language Outreach

Government websites need to address the needs of diverse audiences. Although translations are a first step towards engaging non-English speaking audiences, the intended audience may be alienated if information is not presented in a culturally relevant way. The National Cancer Institute (NCI) engaged in user experience research in order to better serve the U.S. Latino […]

Read More →Persona Development Case Study: NCI and Spanish Language Outreach

Read More →Persona Development Case Study: NCI and Spanish Language Outreach

Trends on Tuesday: Mobile Web Lessons From the CrowdSource Mobile Testing Program

Trends on Tuesday: Mobile Web Lessons From the CrowdSource Mobile Testing Program

Practice makes perfect. But in the mobile world, it’s testing that makes products better. For federal agencies that have developed their own apps or mobile-friendly sites, the CrowdSource Mobile Testing Program offers a simple way to collect feedback on compatibility testing. Since the program’s inception in March 2013, eight federal mobile websites (including responsive design) […]

Read More →Trends on Tuesday: Mobile Web Lessons From the CrowdSource Mobile Testing Program

Read More →Trends on Tuesday: Mobile Web Lessons From the CrowdSource Mobile Testing Program

Accessibility Is (Not) Scary

Accessibility Is (Not) Scary

The word accessibility breeds misconceptions. Why? Because accessibility is something that scares you. Accessibility is hard. Accessibility needs people with specialized expertise. Accessibility problems often depend on the context of the website or Web application in question. Accessibility takes time. Accessibility is a legal mandate. Accessibility is a moral obligation. These statements are both true […]

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Read More →Accessibility Is (Not) Scary

Trends on Tuesday: Top Five Trends in Mobile App Design for 2015

Trends on Tuesday: Top Five Trends in Mobile App Design for 2015

Mobile user habits are a moving target, and designers have to adjust accordingly. Creative Bloq offers their Top 5 Trends in App Design for 2015 gathered from trends in changing hardware, increasing popularity of apps and the increasingly personal nature of mobile devices. Bigger Screen Sizes. As we noted in last week’s Trends on Tuesday […]

Read More →Trends on Tuesday: Top Five Trends in Mobile App Design for 2015

Read More →Trends on Tuesday: Top Five Trends in Mobile App Design for 2015

Institutionalizing User Experience: Building Usability into Your Organization

Institutionalizing User Experience: Building Usability into Your Organization

So, you have some systems or tools your customers or employees access. Maybe you want to put together a robust capability to conduct usability testing. How do you start formalizing user experience (UX) into your organization? Brad Ludlow at GSA tossed this topic out on the User Experience community listserv, and I’ve encapsulated the superb discussion that […]

Read More →Institutionalizing User Experience: Building Usability into Your Organization

Read More →Institutionalizing User Experience: Building Usability into Your Organization

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