UX

Create user-focused content and designs, and make government information accessible to people with disabilities.

Persona Development Case Study: NCI and Spanish Language Outreach

Persona Development Case Study: NCI and Spanish Language Outreach

Government websites need to address the needs of diverse audiences. Although translations are a first step towards engaging non-English speaking audiences, the intended audience may be alienated if information is not presented in a culturally relevant way. The National Cancer Institute (NCI) engaged in user experience research in order to better serve the U.S. Latino […]

Read More →Persona Development Case Study: NCI and Spanish Language Outreach

Read More →Persona Development Case Study: NCI and Spanish Language Outreach

Trends on Tuesday: Mobile Web Lessons From the CrowdSource Mobile Testing Program

Trends on Tuesday: Mobile Web Lessons From the CrowdSource Mobile Testing Program

Practice makes perfect. But in the mobile world, it’s testing that makes products better. For federal agencies that have developed their own apps or mobile-friendly sites, the CrowdSource Mobile Testing Program offers a simple way to collect feedback on compatibility testing. Since the program’s inception in March 2013, eight federal mobile websites (including responsive design) […]

Read More →Trends on Tuesday: Mobile Web Lessons From the CrowdSource Mobile Testing Program

Read More →Trends on Tuesday: Mobile Web Lessons From the CrowdSource Mobile Testing Program

Accessibility Is (Not) Scary

Accessibility Is (Not) Scary

The word accessibility breeds misconceptions. Why? Because accessibility is something that scares you. Accessibility is hard. Accessibility needs people with specialized expertise. Accessibility problems often depend on the context of the website or Web application in question. Accessibility takes time. Accessibility is a legal mandate. Accessibility is a moral obligation. These statements are both true […]

Read More →Accessibility Is (Not) Scary

Read More →Accessibility Is (Not) Scary

Trends on Tuesday: Top Five Trends in Mobile App Design for 2015

Trends on Tuesday: Top Five Trends in Mobile App Design for 2015

Mobile user habits are a moving target, and designers have to adjust accordingly. Creative Bloq offers their Top 5 Trends in App Design for 2015 gathered from trends in changing hardware, increasing popularity of apps and the increasingly personal nature of mobile devices. Bigger Screen Sizes. As we noted in last week’s Trends on Tuesday […]

Read More →Trends on Tuesday: Top Five Trends in Mobile App Design for 2015

Read More →Trends on Tuesday: Top Five Trends in Mobile App Design for 2015

Institutionalizing User Experience: Building Usability into Your Organization

Institutionalizing User Experience: Building Usability into Your Organization

So, you have some systems or tools your customers or employees access. Maybe you want to put together a robust capability to conduct usability testing. How do you start formalizing user experience (UX) into your organization? Brad Ludlow at GSA tossed this topic out on the User Experience community listserv, and I’ve encapsulated the superb discussion that […]

Read More →Institutionalizing User Experience: Building Usability into Your Organization

Read More →Institutionalizing User Experience: Building Usability into Your Organization

Top Task Usability: Design for Your Users

Top Task Usability: Design for Your Users

Being able to design a website that users love is not too far away from being able to read their minds. While designers can’t read minds, that doesn’t stop them from using their website’s top tasks to make it seem like they can. A website’s top tasks include 5-10 tasks (depending on the scope of the […]

Read More →Top Task Usability: Design for Your Users

Read More →Top Task Usability: Design for Your Users

Agency Perspectives on Personas (Use, Development and Challenges)

Agency Perspectives on Personas (Use, Development and Challenges)

Personas are tools your agency can use to learn about your end users and drive decisions. Personas are so useful because they serve as a communication tool for your team. You can keep these personas in mind to guide any work that your agency performs. Let’s delve a bit deeper into personas and review two […]

Read More →Agency Perspectives on Personas (Use, Development and Challenges)

Read More →Agency Perspectives on Personas (Use, Development and Challenges)

6 Digital Media Trends for 2015: You Can Make Them Accessible!

6 Digital Media Trends for 2015: You Can Make Them Accessible!

Resolutions and predictions abound this time of year. If you’ve already lost the fight to finally give up sardine ice cream, you can always resolve to maintain or improve your digital media accessibility. Some people say that accessibility and Section 508 compliance squashes innovation and new trends, but with the right approach, you can make […]

Read More →6 Digital Media Trends for 2015: You Can Make Them Accessible!

Read More →6 Digital Media Trends for 2015: You Can Make Them Accessible!

7 Ways to Ignite User-Centered Design at Your Agency

7 Ways to Ignite User-Centered Design at Your Agency

So you’ve done a couple of usability studies, and a few people are starting to “see the light.” Now you’d like to take it to the next level and help your organization embrace user-centered design (UCD) as the philosophy that drives all your digital projects. But what is best way to do this? How can […]

Read More →7 Ways to Ignite User-Centered Design at Your Agency

Read More →7 Ways to Ignite User-Centered Design at Your Agency

How to Run an Agile Project in Government

How to Run an Agile Project in Government

For a seminar organized by DigitalGov University, Robert Read, the Managing Director at 18F, gave a presentation on agile methodologies in the federal government. Risk mitigation is a big advantage of using the agile methodology. The methodology deals with risk through the use of multiple iterations or “sprints” that ultimately lead to the development of […]

Read More →How to Run an Agile Project in Government

Read More →How to Run an Agile Project in Government

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