UX

Create user-focused content and designs, and make government information accessible to people with disabilities.

Redesigning with Customer Feedback: Child Support Enforcement Usability Case Study

Redesigning with Customer Feedback: Child Support Enforcement Usability Case Study

The Federal Office of Child Support Enforcement at the Administration for Children and Families had a visually appealing website after an agency-wide redesign of program websites. The problem: Key stakeholders complained they could no longer easily find needed information. Their feedback prompted us to facilitate a UX-minded focus group to recommend improvements that met both users’ business needs and the redesign goals.

Read More →Redesigning with Customer Feedback: Child Support Enforcement Usability Case Study

Read More →Redesigning with Customer Feedback: Child Support Enforcement Usability Case Study

How to Choose a User Experience Technique

How to Choose a User Experience Technique

The good news: Your boss is interested in User Experience! The news: She wants you to do something about it… NOW. Well, don’t be alarmed; you can start by figuring out two simple things: 1. Identify the Stage you’re in in the development cycle. Write it down. 2. Choose a User Experience (UX) Technique that [...]

Read More →How to Choose a User Experience Technique

Read More →How to Choose a User Experience Technique

Photo Carousels on Mobile Websites: Use With Caution!

Photo Carousels on Mobile Websites: Use With Caution!

You might recognize them by the user controls, if provided, that allow you to move from one newsy item to the next. They go by various names, including: carousel, slider, slideshow, banner, and gallery. Many government homepages have them. In a recent email exchange on the Web Content Managers listserv, the consensus was carousels met the [...]

Read More →Photo Carousels on Mobile Websites: Use With Caution!

Read More →Photo Carousels on Mobile Websites: Use With Caution!

Heat Mapping Case Study: Epa.gov Homepage

Heat Mapping Case Study: Epa.gov Homepage

Most people relate the term “heat map” with something they see during the weather forecast on the nightly news, those colorful maps that vividly illustrate how hot it’s going to be during an impending heat wave. The word “heat map” may not usually however, conjure up images of a widely used Web usability tool; but for those [...]

Read More →Heat Mapping Case Study: Epa.gov Homepage

Read More →Heat Mapping Case Study: Epa.gov Homepage

Design Sketching: The Easiest Prototype Method Ever

Design Sketching: The Easiest Prototype Method Ever

When it comes to Web and software design, the pen(cil) is often mightier than the Design Suite. What I mean is: Tech is cool, but don’t fall under its spell. It’s often when you remove the technological layers between you and your thoughts that the best ideas sprout. You’ve heard of great ideas that started [...]

Read More →Design Sketching: The Easiest Prototype Method Ever

Read More →Design Sketching: The Easiest Prototype Method Ever

Celebrate the Americans with Disabilities Act and Section 508

Celebrate the Americans with Disabilities Act and Section 508

Happy anniversary, baby! Seventies pop songs aside, July 26, 2014, was the 24th anniversary of the Americans with Disabilities Act (ADA), and on August 7 of this year, Section 508 of the Rehabilitation Act of 1973, as amended in 1998, will have its 16th anniversary. Sometimes these two laws are mistaken one for the other, [...]

Read More →Celebrate the Americans with Disabilities Act and Section 508

Read More →Celebrate the Americans with Disabilities Act and Section 508

Trends on Tuesday: What’s Your Mobile [App]etite?

Trends on Tuesday: What’s Your Mobile [App]etite?

In a few short years, the number of mobile apps has exploded, and the time spent on apps continues to increase. However, one thing hasn’t changed: the number of apps individuals use. The average smartphone owner uses 22 to 28 apps in a month, according to new data from Nielsen. Here are a few highlights [...]

Read More →Trends on Tuesday: What’s Your Mobile [App]etite?

Read More →Trends on Tuesday: What’s Your Mobile [App]etite?

Customization is Key to Better Mobile User Experience

Customization is Key to Better Mobile User Experience

Resources like Theresa Neil’s Mobile Design Product Gallery book and Mobile-patterns.com describe, and provide examples of, common features mobile developers can implement and tailored further to satisfy their users. As mentioned in this week’s Trends on Tuesday, customizing apps to meet users’ needs is a crucial part in maximizing user experience. Today, we wanted to highlight [...]

Read More →Customization is Key to Better Mobile User Experience

Read More →Customization is Key to Better Mobile User Experience

Trends on Tuesday: Avoid the “App Graveyard”

Trends on Tuesday: Avoid the “App Graveyard”

Apps that are downloaded, used a few times and then never used again, are considered part of the “app graveyard.” In fact, 95% of apps are discarded within a month of download by users, according to Smashing Magazine. By focusing on creating a great user experience, you can make sure your agency apps are used [...]

Read More →Trends on Tuesday: Avoid the “App Graveyard”

Read More →Trends on Tuesday: Avoid the “App Graveyard”

How the American Battle Monument Commission Developed its First Mobile App

How the American Battle Monument Commission Developed its First Mobile App

The job of the American Battle Monument Commission (AMBC) is to manage all overseas cemeteries and memorials from WWI and WWII. There are over 200,000 veterans who are buried or memorialized at these cemeteries. When ABMC began thinking about releasing a native mobile application, they had two primary objectives: 1) The app should be able [...]

Read More →How the American Battle Monument Commission Developed its First Mobile App

Read More →How the American Battle Monument Commission Developed its First Mobile App

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