UX

Create user-focused content and designs, and make government information accessible to people with disabilities.

Trends on Tuesday: Global Efforts Underway to Update Mobile Accessibility Guidelines

Trends on Tuesday: Global Efforts Underway to Update Mobile Accessibility Guidelines

Federal agencies do not get a free pass on accessibility for mobile—as we stated earlier this month, Section 508 of the Rehabilitation Act applies to ALL information and communication technology (ICT). Luckily, there are a number of organizations working on guidelines and practices to help the private and public sectors create accessible mobile websites and […]

Read More →Trends on Tuesday: Global Efforts Underway to Update Mobile Accessibility Guidelines

Read More →Trends on Tuesday: Global Efforts Underway to Update Mobile Accessibility Guidelines

NOAA’s CrowdMag App: Citizen Science on the Go

NOAA’s CrowdMag App: Citizen Science on the Go

The rise in mobile device usage has created a rise in expectations: the public wants new and innovative interactions with all organizations, including government. Incorporating social media in mobile websites and native apps is one way federal agencies have increased public interaction. Six agencies have leveraged native app functionality for crowdsourcing purposes. The National Oceanic […]

Read More →NOAA’s CrowdMag App: Citizen Science on the Go

Read More →NOAA’s CrowdMag App: Citizen Science on the Go

The Emulator Dilemma: Can Mobile Device Testing Be Completed Without Mobile Devices?

The Emulator Dilemma: Can Mobile Device Testing Be Completed Without Mobile Devices?

Government agencies have created a variety of apps to meet the needs of the public. As you join in on the mobile first trend and begin developing your shiny new mobile application, you will need to test it. There are a basic set of questions that must be answered: Does it function properly? Does it function properly […]

Read More →The Emulator Dilemma: Can Mobile Device Testing Be Completed Without Mobile Devices?

Read More →The Emulator Dilemma: Can Mobile Device Testing Be Completed Without Mobile Devices?

Using Section 508 Guidance to Improve the Accessibility of Government Services

Using Section 508 Guidance to Improve the Accessibility of Government Services

Section 508 of the Rehabilitation Act requires federal agencies to use accessible information and communication technology (ICT), whether procured, developed, or maintained. Since the U.S. Access Board issued regulations for the law in 2000, much implementation guidance has been prepared by various agencies. While the regulations are being refreshed to account for changes in ICT over […]

Read More →Using Section 508 Guidance to Improve the Accessibility of Government Services

Read More →Using Section 508 Guidance to Improve the Accessibility of Government Services

Getting to Know Your Users: Tips and Tricks from Veterans Affairs

Getting to Know Your Users: Tips and Tricks from Veterans Affairs

Design research isn’t rocket science. But for many of us in the federal government, it can seem daunting and unfamiliar. We’re here to to help demystify the process of design research for those of you ready to wade into the waters. We’ve both done our fair share of design researching at the Department of Veterans […]

Read More →Getting to Know Your Users: Tips and Tricks from Veterans Affairs

Read More →Getting to Know Your Users: Tips and Tricks from Veterans Affairs

StudentAid.gov: Using Data to Empower Borrowers

StudentAid.gov: Using Data to Empower Borrowers

It’s been a while, but in previous posts, I described what we’ve learned from operating StudentAid.gov, the U.S. Department of Education’s Office of Federal Student Aid website created to educate students and borrowers about the federal student aid programs and process and help them make informed decisions about financing college and career school. We first […]

Read More →StudentAid.gov: Using Data to Empower Borrowers

Read More →StudentAid.gov: Using Data to Empower Borrowers

Customer Experience and User Experience Professionals – A Match Made in Heaven!

Customer Experience and User Experience Professionals – A Match Made in Heaven!

Recently, Forrester Research analyst Leah Buley wrote a blog post and report that reminded me of our “what’s the diff?” article on customer experience vs. user experience. In them, she describes the difference between customer experience professionals (CX) and user experience professionals (UX). A Forrester survey found that about 40% of the time, CX and UX are […]

Read More →Customer Experience and User Experience Professionals – A Match Made in Heaven!

Read More →Customer Experience and User Experience Professionals – A Match Made in Heaven!

Creating a Veterans-Centered Experience Through ExploreVA

Creating a Veterans-Centered Experience Through ExploreVA

Good customer service includes user-centered design. For one digital team at the Department of Veterans Affairs, creating a veterans-centered experience started with one word: explore. The ExploreVA website provides a single location for veterans and their families to research the benefits that they may be entitled to receive. Benefits include health care, education, employment, and […]

Read More →Creating a Veterans-Centered Experience Through ExploreVA

Read More →Creating a Veterans-Centered Experience Through ExploreVA

Are FAQs Still Relevant?

Are FAQs Still Relevant?

Users have questions. Your content and website navigation can help them find answers, or potentially cause frustration. One tool for answering questions is up for debate: are FAQ sections still relevant in 2015, or are they a relic of bygone days? Nielsen Norman Group recently published two articles arguing for the continued use and usefulness […]

Read More →Are FAQs Still Relevant?

Read More →Are FAQs Still Relevant?

Focus Groups: Are They Right for You?

Focus Groups: Are They Right for You?

The short answer is: it depends on your goals. If you Google “focus group,” you will have a host of positive and negative feedback, but the truth is that it depends on what your needs are. What Is a Focus Group? Focus groups are an inexpensive way to identify people’s preferences, motivations, thoughts, feelings and […]

Read More →Focus Groups: Are They Right for You?

Read More →Focus Groups: Are They Right for You?

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