Our Work

Digital Analytics Program Among Finalists for Igniting Innovation Award

Digital Analytics Program Among Finalists for Igniting Innovation Award

The federal government has IT challenges, and innovative federal projects are tackling those challenges head-on. As projects gain momentum, outside organizations have taken notice. Recently, Data.gov and DigitalGov’s Digital Analytics Program (DAP) were recognized by the American Council for Technology and Industry Advisory Council (ACT-IAC), among 30 other finalists for the Igniting Innovation Award. ACT-IAC’s […]

Read More →Digital Analytics Program Among Finalists for Igniting Innovation Award

Read More →Digital Analytics Program Among Finalists for Igniting Innovation Award

Top 10 Things (We Think) You Don’t Know about DigitalGov

Top 10 Things (We Think) You Don’t Know about DigitalGov

Things you don’t know about this website, DigitalGov.gov, that is. It’s our first birthday, and we’re celebrating by sharing some fun facts with you. A more sober look at our strategy can be read on our 6-month post, but this is a party post! w00t! 10.  We’ve published an impressive 480 articles and counting (this […]

Read More →Top 10 Things (We Think) You Don’t Know about DigitalGov

Read More →Top 10 Things (We Think) You Don’t Know about DigitalGov

Don’t Forget the Long Tail: It Can Deliver Value

Don’t Forget the Long Tail: It Can Deliver Value

Top tasks matter. Visitors come to your website with specific goals in mind. Using a top-task methodology can be particularly useful when redesigning your homepage. But, top tasks aren’t the whole story. Our government websites also have a large range of tiny tasks that, when managed carefully, have the potential to deliver value. In The […]

Read More →Don’t Forget the Long Tail: It Can Deliver Value

Read More →Don’t Forget the Long Tail: It Can Deliver Value

Vote to Make the Spring Summit a Success

Vote to Make the Spring Summit a Success

Thanks to your awesome input on the Citizen Services Summit agenda and the rallying of the Summit Sounding Board, we now have more than 70 ideas and 50 comments on those ideas. Vote early and Vote often! We’ve opened up the voting floodgates for these 70 ideas until February 28th! Now you can help choose […]

Read More →Vote to Make the Spring Summit a Success

Read More →Vote to Make the Spring Summit a Success

Let Us Share Your Events

Let Us Share Your Events

You may have seen this icon on our calendar recently. This icon indicates a digitalgov “friend event.” What’s a Friend Event Does your agency offer training or events to help improve digital services? Are they free? Are they open to other federal government agencies? If you answered YES to all three questions then you have a friend […]

Read More →Let Us Share Your Events

Read More →Let Us Share Your Events

DigitalGov University 2015 Training Watch

DigitalGov University 2015 Training Watch

Performance Analytics for Social Media Decision Making. Creating Adaptive Content. Usability Testing. These are just some of the areas of programming we are putting together. After taking a look at the most widely attended events in 2014, we decided to gather ideas we received from community and program leads for our 2015 events lineup through […]

Read More →DigitalGov University 2015 Training Watch

Read More →DigitalGov University 2015 Training Watch

Training Trends in 2014

Training Trends in 2014

In recent years, DigitalGov University (DGU) has evolved from a prescriptive training program to a more agile program looking to federal government leaders like you to share the innovations, tools, resources, hurdles and case studies of how you work to meet the digital expectations of the 21st century citizen customer better. Whew. That’s a mouthful. […]

Read More →Training Trends in 2014

Read More →Training Trends in 2014

Last Chance: Submit Your Summit Idea

Last Chance: Submit Your Summit Idea

You might remember in the post Crowdsourced Digital Citizen Services Summit we said “Go to Citizen Services Summit 2015. Go there now!” Well if you haven’t yet, there is still time to go there and propose a session, idea, or speaker. Anyone can propose a session. We’re accepting proposals through the end of January. And, […]

Read More →Last Chance: Submit Your Summit Idea

Read More →Last Chance: Submit Your Summit Idea

Walking in Our Customers’ Shoes

Walking in Our Customers’ Shoes

The General Services Administration’s (GSA’s) focus on customer experience can be traced back to its inception on July 1, 1949, when President Truman created a new federal agency to manage and store government records, handle emergency preparedness, and stockpile strategic supplies for wartime. While our customer focus has stayed with us, GSA’s mission has morphed […]

Read More →Walking in Our Customers’ Shoes

Read More →Walking in Our Customers’ Shoes

15 Government Customer Service Trends for 2015

15 Government Customer Service Trends for 2015

With public expectations at an all-time high, and trust in government nearing all-time lows, agencies need to step up their game. Veterans, seniors, students, taxpayers—all Americans—deserve the best service from their government. Here are our predictions for how the federal government will improve customer service in the coming year: 1. Many agencies will create a […]

Read More →15 Government Customer Service Trends for 2015

Read More →15 Government Customer Service Trends for 2015

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