Our Work

DigitalGov Podcast: DAP Delivers Data for 4,000 Websites

DigitalGov Podcast: DAP Delivers Data for 4,000 Websites

You cannot improve your digital outreach without data. Since 2012, the Digital Analytics Program (DAP) has provided agencies the critical information and metrics that they need to make their public-facing websites better. The buzz around DAP has grown with the release of the Digital Analytics Dashboard, which provides a real-time glimpse into government Web traffic, […]

Read More →DigitalGov Podcast: DAP Delivers Data for 4,000 Websites

Read More →DigitalGov Podcast: DAP Delivers Data for 4,000 Websites

DigitalGov Citizen Services Summit: Reflections from Our Livestream Host, and Full Recording Now Available!

DigitalGov Citizen Services Summit: Reflections from Our Livestream Host, and Full Recording Now Available!

The second annual DigitalGov Citizen Services Summit was held at GSA headquarters in Washington, DC on May 21. This year’s Summit sold out early to in person attendees, attracted nearly 1,200 folks to sign up, and for the first time a live stream was offered for online viewers across the country. I was honored to serve […]

Read More →DigitalGov Citizen Services Summit: Reflections from Our Livestream Host, and Full Recording Now Available!

Read More →DigitalGov Citizen Services Summit: Reflections from Our Livestream Host, and Full Recording Now Available!

Taking the Pulse of the Federal Government’s Web Presence

Taking the Pulse of the Federal Government’s Web Presence

The U.S. federal government is launching a new project to monitor how it’s doing at best practices on the Web. A sort of health monitor for the U.S. government’s websites, it’s called Pulse and you can find it at pulse.cio.gov. Pulse is a lightweight dashboard that uses the official .gov domain list to measure two things: Analytics: […]

Read More →Taking the Pulse of the Federal Government’s Web Presence

Read More →Taking the Pulse of the Federal Government’s Web Presence

DigitalGov Citizen Services Summit 2015: Open Innovation and Collaboration

DigitalGov Citizen Services Summit 2015: Open Innovation and Collaboration

Digital innovators from across government were asked to think of technology as digital service for their country at today’s DigitalGov Citizen Services Summit. The theme of this year’s Summit was “open.” The agenda was packed with presentations about how “opening” data, content, contracts and talent makes digital citizen services better, more effective or even cheaper.  A […]

Read More →DigitalGov Citizen Services Summit 2015: Open Innovation and Collaboration

Read More →DigitalGov Citizen Services Summit 2015: Open Innovation and Collaboration

Start Sleuthing with the Great Federal Mobile Product Hunt

Start Sleuthing with the Great Federal Mobile Product Hunt

Mobile-friendliness is a must for government. We know there are a number of agencies who have mobile-friendly digital products that we don’t know about, and they deserve their day in the sun. We need your help to find them. So today, at the DigitalGov Citizen Services Summit you will find the MobileGov Community of Practice […]

Read More →Start Sleuthing with the Great Federal Mobile Product Hunt

Read More →Start Sleuthing with the Great Federal Mobile Product Hunt

DigitalGov Summit: Live From the Comfort of Your Desk

DigitalGov Summit: Live From the Comfort of Your Desk

The DigitalGov platform helps federal agencies meet 21st century digital expectations, and we’ve planned our second DigitalGov Summit with this mission and your needs in mind. The theme is open and the agenda is packed with presentations about how “opening” data, content, contracts and talent makes digital citizen services better, more effective and even cheaper. […]

Read More →DigitalGov Summit: Live From the Comfort of Your Desk

Read More →DigitalGov Summit: Live From the Comfort of Your Desk

Our Customer is Your Customer: Working Together to Improve Search on .Gov Websites

Our Customer is Your Customer: Working Together to Improve Search on .Gov Websites

We know search engines aren’t Magic 8 Balls, but that’s still how we expect them to behave. We want them to answer our complex and burning questions based on just a few words. And we’ve felt that frustration when the top search results don’t serve our needs, and the results page itself makes us work. […]

Read More →Our Customer is Your Customer: Working Together to Improve Search on .Gov Websites

Read More →Our Customer is Your Customer: Working Together to Improve Search on .Gov Websites

Sites Shares Its Path to Improve the Customer Experience

Sites Shares Its Path to Improve the Customer Experience

As the product manager of Sites, my job is to make sure that our service delivers what we offer: provide an easy, fast and cost‐effective solution for federal agencies that want to create a secure government website to reach the public. With 40 websites that are currently live or in active development, our program is […]

Read More →Sites Shares Its Path to Improve the Customer Experience

Read More →Sites Shares Its Path to Improve the Customer Experience

Progress with Open Opportunities: Notes from the Field

Progress with Open Opportunities: Notes from the Field

As a task creator with an ambitious agenda and limited resources, I’ve got a great deal of incentive to make the most use that I can of Open Opportunities. And indeed, Open Opportunities participants have made a concrete and positive difference in the operations of our office, the Advanced Manufacturing National Program Office, part of […]

Read More →Progress with Open Opportunities: Notes from the Field

Read More →Progress with Open Opportunities: Notes from the Field

Announcing Speakers and Agenda for the 2015 Summit

Announcing Speakers and Agenda for the 2015 Summit

We are busting at the seams with excitement because the DigitalGov Citizen Services Summit is less than a month away! Today we are announcing the working agenda and confirmed speakers. The Summit, which will be taking place on Thursday, May 21, 2015 from 9 am-1 pm, has an all-star lineup that was put together with […]

Read More →Announcing Speakers and Agenda for the 2015 Summit

Read More →Announcing Speakers and Agenda for the 2015 Summit

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