Our Work

Go.USA.gov Creates Short, Trustworthy .gov URLs

Go.USA.gov Creates Short, Trustworthy .gov URLs

Short URLs are useful for tracking clicks, but they can create a poor user experience because the person clicking the link can’t see the final destination. That’s why Go.USA.gov was created—to show users that they would reach official government information. To maintain this trust, Go.USA.gov is only open to government employees and only shortens government [...]

Read More →Go.USA.gov Creates Short, Trustworthy .gov URLs

Read More →Go.USA.gov Creates Short, Trustworthy .gov URLs

Designing in the Open Training Recap

Designing in the Open Training Recap

During the recent redesign of Data.gov, the team developed a process that helped them respond to public feedback, track the actions and hold themselves accountable. In a DigitalGov University webinar, “Designing in the Open—Public Participation in Government Web Design,” Phil Ashlock, chief architect at Data.gov, and Jeanne Holm, Data.gov evangelist, shared how integrating feedback from [...]

Read More →Designing in the Open Training Recap

Read More →Designing in the Open Training Recap

Because It’s Hard

Because It’s Hard

Two years ago, federal agencies were set on a fast track to create a 21st century digital government. The Federal Digital Strategy served up a heaping set of deliverables on a tight timeline. Agencies opened data sets, built mobile apps and websites, published APIs, created and updated digital governance structures, and joined with other agencies [...]

Read More →Because It’s Hard

Read More →Because It’s Hard

Improving Contact Center Performance with Contract Incentives: Dos and Don’ts

Improving Contact Center Performance with Contract Incentives: Dos and Don’ts

“In business, words are words, explanations are explanations, promises are promises, but only performance is reality.” Harold S. Geneen As government contact center managers, we dream of having contact center contractors who regularly exceed our performance expectations. One way to motivate your contractor to excel is by including financial incentives/disincentives directly into your contact center contract. [...]

Read More →Improving Contact Center Performance with Contract Incentives: Dos and Don’ts

Read More →Improving Contact Center Performance with Contract Incentives: Dos and Don’ts

Open for Innovation in DigitalGov!

Open for Innovation in DigitalGov!

There’s tons of great work and innovations happening in federal agencies, and it is happening fast. From mobile, to social, to user experience, to APIs, to data and codesharing, agencies are embracing the 21st century citizen expectations and working to deliver anytime, anywhere, any device services and information to the public. How do we tap [...]

Read More →Open for Innovation in DigitalGov!

Read More →Open for Innovation in DigitalGov!

Results Posted: 2012 Challenge Report

Results Posted: 2012 Challenge Report

This week the White House Office of Science and Technology Policy released its second comprehensive report detailing the use of federal challenge and prize competitions. Read it and you’ll find details about the fiscal benefits of more than 300 competitions implemented by 45 agencies. As the report released today makes clear, agencies made big strides in [...]

Read More →Results Posted: 2012 Challenge Report

Read More →Results Posted: 2012 Challenge Report

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