Metrics

What gets measured gets improved.

Use Metrics to Drive Success

Use Metrics to Drive Success

Would federal employees work on tasks outside their agency in order to support DigitalGov? That’s the question we wanted to answer as we created the Open Opportunities program. We had a built-in test case. When the Digital Government Strategy was released in May 2013, agencies were tasked with building APIs, launching mobile products, establishing digital […]

Read More →Use Metrics to Drive Success

Read More →Use Metrics to Drive Success

Web Design Changes? Let the Metrics be Your Guide

Web Design Changes? Let the Metrics be Your Guide

On September 6, 2013 at 11:27 p.m., EDT., viewers tuned in through the Internet to watch NASA launch its Lunar Atmosphere and Dust Environment Explorer (LADEE) spacecraft. As viewers logged onto the website, something unusual happened. For the first time, metrics indicated that NASA.gov’s mobile users outpaced their desktop users. 93 percent of their viewers […]

Read More →Web Design Changes? Let the Metrics be Your Guide

Read More →Web Design Changes? Let the Metrics be Your Guide

Metrics Round Up

Metrics Round Up

We are all collecting a lot of performance data across our digital properties and DigitalGov University has hosted many events on the collection, reporting and strategizing around metrics. DigitalGov has shared many posts on these topics as well. So we thought it would be great to curate these events and posts for easy reference and […]

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Read More →Metrics Round Up

Secrets to a Dynamite Public Sector Analytics Program

Secrets to a Dynamite Public Sector Analytics Program

Uncovering meaningful analytics from months or years of Web metrics is daunting, at best. So how do you make great Web improvements using metrics? Whether you’re just getting started in Web analytics or you want to take your program to the next level, you should focus on accurate data, customer service, and concrete goals, said […]

Read More →Secrets to a Dynamite Public Sector Analytics Program

Read More →Secrets to a Dynamite Public Sector Analytics Program

What Do Dear Abby and the Federal Government Have in Common?

What Do Dear Abby and the Federal Government Have in Common?

Lots of people ask us questions. So it only makes sense for us to partner up to answer some of those questions. Since the 1970’s, USA.gov has partnered with Dear Abby to help get free printed government publications on a variety of topics (health, disaster preparedness, caring for aging loved ones, etc.) into the hands […]

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Read More →What Do Dear Abby and the Federal Government Have in Common?

Member Spotlight – Hannah Rubin, Library of Congress

Member Spotlight – Hannah Rubin, Library of Congress

Meet Hannah Rubin, who works in the Congressional Research Service (CRS) at the Library of Congress. She’s the focus of this month’s Member Spotlight. In addition to her “real” job, she’s also currently working as a “20%-er” with the DigitalGov User Experience Program via our Open Opportunities program. What do you love most about your […]

Read More →Member Spotlight – Hannah Rubin, Library of Congress

Read More →Member Spotlight – Hannah Rubin, Library of Congress

National Cancer Institute Launches New User Experience Lab

National Cancer Institute Launches New User Experience Lab

Why does a Cancer institute need a User Experience lab? Simply put: To learn about their customers—people living with cancer and those who care about them—and build the best possible products with them in mind. “Cancer has a journey and we wanted to create a lab to capture the substance of that journey, understand what […]

Read More →National Cancer Institute Launches New User Experience Lab

Read More →National Cancer Institute Launches New User Experience Lab

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