Metrics

What gets measured gets improved.

Turning Government Data into Better Public Service

Turning Government Data into Better Public Service

Every day, millions of people use their laptops, phones, and tablets to check the status of their tax refund, get the latest forecast from the National Weather Service, book a campsite at one of our national parks, and much more. There were more than 1.3 billion visits to websites across the federal government in just […]

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Read More →Turning Government Data into Better Public Service

What is the Digital Analytics Program (DAP)?

What is the Digital Analytics Program (DAP)?

The Digital Analytics Program (DAP) is a cornerstone of the 2012 Digital Government Strategy’s mission to improve the citizen experience by streamlining the collection and analysis of digital analytics data on a federal government-wide scale. The DAP, provided by GSA to all federal executive branch agencies, delivers digital analytics tools (like Web analytics and customer […]

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Read More →What is the Digital Analytics Program (DAP)?

Digital Analytics Program Among Finalists for Igniting Innovation Award

Digital Analytics Program Among Finalists for Igniting Innovation Award

The federal government has IT challenges, and innovative federal projects are tackling those challenges head-on. As projects gain momentum, outside organizations have taken notice. Recently, Data.gov and DigitalGov’s Digital Analytics Program (DAP) were recognized by the American Council for Technology and Industry Advisory Council (ACT-IAC), among 30 other finalists for the Igniting Innovation Award. ACT-IAC’s […]

Read More →Digital Analytics Program Among Finalists for Igniting Innovation Award

Read More →Digital Analytics Program Among Finalists for Igniting Innovation Award

15 Government Customer Service Trends for 2015

15 Government Customer Service Trends for 2015

With public expectations at an all-time high, and trust in government nearing all-time lows, agencies need to step up their game. Veterans, seniors, students, taxpayers—all Americans—deserve the best service from their government. Here are our predictions for how the federal government will improve customer service in the coming year: 1. Many agencies will create a […]

Read More →15 Government Customer Service Trends for 2015

Read More →15 Government Customer Service Trends for 2015

Use Metrics to Drive Success

Use Metrics to Drive Success

Would federal employees work on tasks outside their agency in order to support DigitalGov? That’s the question we wanted to answer as we created the Open Opportunities program. We had a built-in test case. When the Digital Government Strategy was released in May 2013, agencies were tasked with building APIs, launching mobile products, establishing digital […]

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Read More →Use Metrics to Drive Success

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