Strategy & Policy

Lean Startup: Changing Government Services and Agencies to Better Serve the Citizens

Lean Startup: Changing Government Services and Agencies to Better Serve the Citizens

It is easy to start a business today and especially an Internet-based business. Using the cloud, APIs, and hosted applications, an entrepreneur can quickly build a website/mobile app. The entrepreneur can hire freelancers to do everything from creating a logo to writing a business plan. Virtual assistant services can provide on-demand staff to meet business [...]

Read More →Lean Startup: Changing Government Services and Agencies to Better Serve the Citizens

Read More →Lean Startup: Changing Government Services and Agencies to Better Serve the Citizens

The API Briefing:  NIH’s Pillbox – Unlocking Valuable Government Health Information through APIs

The API Briefing: NIH’s Pillbox – Unlocking Valuable Government Health Information through APIs

The Food and Drug Administration collects drug labeling information for human prescription, over-the-counter, homeopathic, and veterinary products through a special markup language called “Structured Product Labeling” (SPL).  The database created from the SPL submissions is a treasure trove of health information that is valuable to pharmacists, doctors, and the ordinary health consumer. The problem is [...]

Read More →The API Briefing: NIH’s Pillbox – Unlocking Valuable Government Health Information through APIs

Read More →The API Briefing: NIH’s Pillbox – Unlocking Valuable Government Health Information through APIs

Because It’s Hard

Because It’s Hard

Two years ago, federal agencies were set on a fast track to create a 21st century digital government. The Federal Digital Strategy served up a heaping set of deliverables on a tight timeline. Agencies opened data sets, built mobile apps and websites, published APIs, created and updated digital governance structures, and joined with other agencies [...]

Read More →Because It’s Hard

Read More →Because It’s Hard

Trends on Tuesday: How Contact Centers are Adapting to the Mobile User

Trends on Tuesday: How Contact Centers are Adapting to the Mobile User

While it does provide challenges, anytime, anywhere digital government provides numerous opportunities for contact centers to do business more effectively. According to this study by Compare Business Products, one of the most important impacts for contact centers is that smartphone users can now connect with contact centers via voice calls, SMS messages, Internet pages, social [...]

Read More →Trends on Tuesday: How Contact Centers are Adapting to the Mobile User

Read More →Trends on Tuesday: How Contact Centers are Adapting to the Mobile User

EPA Mobile Projects Update

EPA Mobile Projects Update

Earth Day is next week, so today instead of featuring one mobile product like we do every Thursday, we’re highlighting how the U.S. Environmental Protection Agency is tackling mobile to help empower citizen environmental decisions. Currently, you can access EPA’s mobile website, a number of EPA apps, and the agency has a dedicated team working on mobile product decisions. [...]

Read More →EPA Mobile Projects Update

Read More →EPA Mobile Projects Update

Extreme Makeover: GC News Release Edition

Extreme Makeover: GC News Release Edition

The Government of Canada (GC) is retiring the traditional news release format in favour of a more digital-friendly product that makes the key messages of announcements clearer, quick facts more accessible and integrates more effectively with social media channels. The old style release – which hasn’t changed in over 50 years – disappeared on December [...]

Read More →Extreme Makeover: GC News Release Edition

Read More →Extreme Makeover: GC News Release Edition

9 Reasons Your Agency Should Have A CMS

9 Reasons Your Agency Should Have A CMS

Why Invest in a Content Management System? Does it take too long to update and post digital content? Do you lack consistent branding across your website(s)? Is outdated, redundant content leading to a poor customer experience? Does your agency website show up too far down in search results? Are you re-creating the same content for different [...]

Read More →9 Reasons Your Agency Should Have A CMS

Read More →9 Reasons Your Agency Should Have A CMS

What’s Your Strategy? Operational Excellence, Product Leadership or Customer Intimacy?

What’s Your Strategy? Operational Excellence, Product Leadership or Customer Intimacy?

In the Discipline of Market Leaders by Michael Treacy and Fred Wiersema, we learned about the importance of being clear about your strategic priority.  What unique value do you bring to the marketplace and your customers?  In this book, they describe three strategic priorities of operational excellence, product leadership and customer intimacy. Companies that focus [...]

Read More →What’s Your Strategy? Operational Excellence, Product Leadership or Customer Intimacy?

Read More →What’s Your Strategy? Operational Excellence, Product Leadership or Customer Intimacy?

Key to Successful Prize Competitions: Define Your Problem Statement

Key to Successful Prize Competitions: Define Your Problem Statement

In a prize competition, failing to properly define your problem up front can result in lower participation and submissions that don’t actually solve your issue. To create a challenge that produces viable results, start by doing your own homework. Vaguely defined problems invite less-than-desirable solutions or scare off potential entrants. So use all the data [...]

Read More →Key to Successful Prize Competitions: Define Your Problem Statement

Read More →Key to Successful Prize Competitions: Define Your Problem Statement

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