Managing Digital

Bringing it all together: Governance, Strategy & Policy, Contact Centers

The API Briefing:  The Census Bureau’s Discovery Tool – Find the Right API for Your App

The API Briefing: The Census Bureau’s Discovery Tool – Find the Right API for Your App

The Census Bureau recently released a “machine-readable dataset discovery service” that lists 41 Census data sets. It’s in spreadsheet form and gives a description of the datasets along with links to the API and developer documentation. What makes the discovery service machine readable is that’s based on Project Open Data’s “Common Core Metadata Schema” that [...]

Read More →The API Briefing: The Census Bureau’s Discovery Tool – Find the Right API for Your App

Read More →The API Briefing: The Census Bureau’s Discovery Tool – Find the Right API for Your App

Hacking the Bureaucracy One Task at a Time

Hacking the Bureaucracy One Task at a Time

Are you having trouble getting training or professional development opportunities? Federal employees can gain access to a variety of professional development opportunities and work on digital projects across the government through the Open Opportunities program. Open Opportunities are tasks and projects that help you develop and strengthen skills, work with others across agencies to get [...]

Read More →Hacking the Bureaucracy One Task at a Time

Read More →Hacking the Bureaucracy One Task at a Time

Government CX:  Where Do You Find the Right Foundational Metrics?

Government CX: Where Do You Find the Right Foundational Metrics?

Customer service. Customer satisfaction. Improving the customer experience. These buzzwords have become well-trodden territory among government strategists as a new wave of agencies attempt to ignite—or reignite—a focus on customers. Of course, putting customers first is a worthy goal. But what, exactly, do we mean when we use words like “service” and “satisfaction”? These terms [...]

Read More →Government CX: Where Do You Find the Right Foundational Metrics?

Read More →Government CX: Where Do You Find the Right Foundational Metrics?

Top