Managing Digital

Bringing it all together: Governance, Strategy & Policy, Contact Centers

Cross-Agency Collaboration Is the Key to Reaching Millions

Cross-Agency Collaboration Is the Key to Reaching Millions

This story begins with a post about reverse mortgages, but don’t worry: we won’t go into the world of complex home loans. Rather, this is a story about how one federal agency is partnering with another to amplify its content and reach millions of people online—and why more agencies should do the same. Many federal […]

Read More →Cross-Agency Collaboration Is the Key to Reaching Millions

Read More →Cross-Agency Collaboration Is the Key to Reaching Millions

Announcing Speakers and Agenda for the 2015 Summit

Announcing Speakers and Agenda for the 2015 Summit

We are busting at the seams with excitement because the DigitalGov Citizen Services Summit is less than a month away! Today we are announcing the working agenda and confirmed speakers. The Summit, which will be taking place on Thursday, May 21, 2015 from 9 am-1 pm, has an all-star lineup that was put together with […]

Read More →Announcing Speakers and Agenda for the 2015 Summit

Read More →Announcing Speakers and Agenda for the 2015 Summit

Trends on Tuesday: The Total Market  Approach

Trends on Tuesday: The Total Market Approach

Your audience is not homogenous. No matter the agency, target audiences are not only diverse, they are diverse on a multitude of factors. Recently, evolving trends in multicultural marketing have gained attention as organizations adjust their marketing and outreach strategies to meet 21st century realities. Marketers who recognize the need for a coherent, effective multicultural […]

Read More →Trends on Tuesday: The Total Market Approach

Read More →Trends on Tuesday: The Total Market Approach

The Ex-Im Bank Annual Conference:  A Valuable Tool in the Government CX Toolbox

The Ex-Im Bank Annual Conference: A Valuable Tool in the Government CX Toolbox

It can be easy to forget that customer experience (CX) improvement efforts within the government sphere aren’t limited to surveys, journey maps, analytics, big data, apps, and technology. Watching Export-Import Bank’s Annual Conference come together, I’m reminded of the fundamental role that interpersonal communication plays in improving customer experience, from the front line of our […]

Read More →The Ex-Im Bank Annual Conference: A Valuable Tool in the Government CX Toolbox

Read More →The Ex-Im Bank Annual Conference: A Valuable Tool in the Government CX Toolbox

Government Contact Center Round Up

Government Contact Center Round Up

The Government Contact Center Council (G3C), led by GSA’s Tonya Beres, has been working with DigitalGov University to host events for the contact center community across the federal government. This year they hosted events and posted articles that will help you get a contact center up and running, make up-to-date changes to meet 21st century […]

Read More →Government Contact Center Round Up

Read More →Government Contact Center Round Up

Attend the DigitalGov Summit – Virtually, or Host an Expo Table

Attend the DigitalGov Summit – Virtually, or Host an Expo Table

Sign up now to watch the DigitalGov Summit from the comfort of your desk! We are excited to announce that although we’ve sold out in-person attendance for the DigitalGov Citizen Services Summit, we have just opened up registration to attend virtually. Virtual attendance will be an awesome way to experience the event with extras not […]

Read More →Attend the DigitalGov Summit – Virtually, or Host an Expo Table

Read More →Attend the DigitalGov Summit – Virtually, or Host an Expo Table

Trends on Tuesday: 40% of Smartphone Users Look up Government Information

Trends on Tuesday: 40% of Smartphone Users Look up Government Information

The Pew Research Center released a deep research dive into “U.S. Smartphone Use in 2015” that provided three big ideas and data points for government agencies to consider when planning their digital strategies. More than 2/3 of Americans have smartphones; many of those are mobile first or mobile only Internet users. The report detailed that 6 […]

Read More →Trends on Tuesday: 40% of Smartphone Users Look up Government Information

Read More →Trends on Tuesday: 40% of Smartphone Users Look up Government Information

Showcase Your Innovation Program at the 2015 Spring Summit

Showcase Your Innovation Program at the 2015 Spring Summit

Here’s another other opportunity to show DigitalGov innovators what you got! The spring Digital Citizen Services Summit will host an expo, like we did in 2014, where you can showcase your program or service. This way participants will get a chance to meet the people behind innovative programs across the federal government and explore collaborations […]

Read More →Showcase Your Innovation Program at the 2015 Spring Summit

Read More →Showcase Your Innovation Program at the 2015 Spring Summit

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