Managing Digital

Bringing it all together: Governance, Strategy & Policy, Contact Centers

How Government will Accelerate Anytime, Anywhere Services and Information in 2015

How Government will Accelerate Anytime, Anywhere Services and Information in 2015

Innovative wearables, stronger wifi and more 3D printing have been among the many projections for the future of mobile in 2015. Whatever comes to pass, we can be certain that the anytime, anywhere user will develop new habits and desires based on new trends. Government must accelerate its customer service approach with anytime, anywhere efforts to keep up. Here’s […]

Read More →How Government will Accelerate Anytime, Anywhere Services and Information in 2015

Read More →How Government will Accelerate Anytime, Anywhere Services and Information in 2015

Connect with Your Colleagues Before You Need Them

Connect with Your Colleagues Before You Need Them

Running a government website or social media account is complex: while trying to meet your agency’s mission goals and your customers’ needs, you also have to keep track of issues like ethics, information security, privacy, and accessibility. It’s enough to make your head spin. Luckily, no one … errr … no online communications person … […]

Read More →Connect with Your Colleagues Before You Need Them

Read More →Connect with Your Colleagues Before You Need Them

15 Government Customer Service Trends for 2015

15 Government Customer Service Trends for 2015

With public expectations at an all-time high, and trust in government nearing all-time lows, agencies need to step up their game. Veterans, seniors, students, taxpayers—all Americans—deserve the best service from their government. Here are our predictions for how the federal government will improve customer service in the coming year: 1. Many agencies will create a […]

Read More →15 Government Customer Service Trends for 2015

Read More →15 Government Customer Service Trends for 2015

Trends on Tuesday: The Hottest DigitalGov Mobile Articles in 2014

Trends on Tuesday: The Hottest DigitalGov Mobile Articles in 2014

QR codes, apps about whales, bullying and railroad crossings, challenges of responsive Web design and mobilizing charts and tables were the things you were most interested in this year. We publish mobile trends every Tuesday and feature a government mobile app every Thursday on the mobile channel of DigitalGov. In addition, we do recaps of MobileGov […]

Read More →Trends on Tuesday: The Hottest DigitalGov Mobile Articles in 2014

Read More →Trends on Tuesday: The Hottest DigitalGov Mobile Articles in 2014

Trends on Tuesday: Half of Online Americans Don’t Know What a Privacy Policy Is

Trends on Tuesday: Half of Online Americans Don’t Know What a Privacy Policy Is

Federal agencies are required by law (see the list of applicable ones here) to use privacy policies on their digital properties that explain how they use the data they collect about users and visitors. This ensures that these users and visitors know what the government is doing with their data. The problem, according to Pew […]

Read More →Trends on Tuesday: Half of Online Americans Don’t Know What a Privacy Policy Is

Read More →Trends on Tuesday: Half of Online Americans Don’t Know What a Privacy Policy Is

Trends on Tuesday: Smartphone Users Still Use the Phone for Talking

Trends on Tuesday: Smartphone Users Still Use the Phone for Talking

Smartphones are changing how organizations do business—they are more than just smart Web browsers. As I noted last week, purchases from mobile phones have dramatically increased during the holiday shopping season. The infographic from IfByPhone demonstrates how people are using their smartphones not only to buy things and research products, but also to open emails and access social […]

Read More →Trends on Tuesday: Smartphone Users Still Use the Phone for Talking

Read More →Trends on Tuesday: Smartphone Users Still Use the Phone for Talking

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