Managing Digital

Bringing it all together: Governance, Strategy & Policy, Contact Centers

CIO Council Releases IT Policy Library

CIO Council Releases IT Policy Library

The CIO Council recently published an IT Policy Library database in order to provide agency innovators with a searchable, comprehensive collection of IT reporting and action requirements for federal agencies. Craig Jennings, Senior Advisor at the Federal CIO Council, was instrumental in the implementation of the resource library. Craig believed that all of the policies […]

Read More →CIO Council Releases IT Policy Library

Read More →CIO Council Releases IT Policy Library

DigitalGov Summit Recap: How “We, the Techies” Can Effect Change

DigitalGov Summit Recap: How “We, the Techies” Can Effect Change

Who do you need to bring to the table to make a better world? In May, Megan Smith, Chief Technology Officer of the United States, delivered the keynote address at the 2015 DigitalGov Citizen Services Summit. She encouraged attendees to find ways of unlocking potential through collaborations from both within and outside of government. “We […]

Read More →DigitalGov Summit Recap: How “We, the Techies” Can Effect Change

Read More →DigitalGov Summit Recap: How “We, the Techies” Can Effect Change

DigitalGov Podcast: Leaders Come and Go, But Your Customers Will Remain

DigitalGov Podcast: Leaders Come and Go, But Your Customers Will Remain

To provide great customer service, bring your agency’s customers to the table. This is one of many insights recently offered by Stephanie Thum, Vice President of Customer Experience at the Export-Import Bank of the United States. Thum has previously written about customer experience for DigitalGov, including Three Ways to Evolve Your Agency’s Customer Mindset and […]

Read More →DigitalGov Podcast: Leaders Come and Go, But Your Customers Will Remain

Read More →DigitalGov Podcast: Leaders Come and Go, But Your Customers Will Remain

HTTPS For All

HTTPS For All

With the release of a new dashboard to measure best Web practices in the federal government and the establishment of a government-wide HTTPS Only Standard, the time to make the switch to HTTPS has arrived. Agencies have until December 31, 2016, to make the switch. The move to HTTPS is not only happening in government; […]

Read More →HTTPS For All

Read More →HTTPS For All

How Governance Supports Your Agency’s Digital Government Strategy

How Governance Supports Your Agency’s Digital Government Strategy

It seems that everyone these days is talking about “governance.” But what is it, really, and how can you make good governance usable in your agency? The federal government developed the Digital Government Strategy to deliver better Web services to the American people. The strategy is based on the notion of focusing on customers—the American […]

Read More →How Governance Supports Your Agency’s Digital Government Strategy

Read More →How Governance Supports Your Agency’s Digital Government Strategy

Trends on Tuesday: 7 Key Takeaways From Mary Meeker’s 2015 Internet Trends Report

Trends on Tuesday: 7 Key Takeaways From Mary Meeker’s 2015 Internet Trends Report

Silicon Valley analyst Mary Meeker’s annual 2015 Internet Trends report has been released and is an exhaustive analysis of the world’s digital evolution (often mobile first driven) and how it is affecting business, culture and information. Previous years’ reports have tracked emerging tech from mobile to 3D printing, and this year is no different. Here are […]

Read More →Trends on Tuesday: 7 Key Takeaways From Mary Meeker’s 2015 Internet Trends Report

Read More →Trends on Tuesday: 7 Key Takeaways From Mary Meeker’s 2015 Internet Trends Report

Taking the Pulse of the Federal Government’s Web Presence

Taking the Pulse of the Federal Government’s Web Presence

The U.S. federal government is launching a new project to monitor how it’s doing at best practices on the Web. A sort of health monitor for the U.S. government’s websites, it’s called Pulse and you can find it at pulse.cio.gov. Pulse is a lightweight dashboard that uses the official .gov domain list to measure two things: Analytics: […]

Read More →Taking the Pulse of the Federal Government’s Web Presence

Read More →Taking the Pulse of the Federal Government’s Web Presence

A Conversation with OMB on Customer Service

A Conversation with OMB on Customer Service

We recently sat down with Lisa Danzig, who’s leading work at the Office of Management and Budget (OMB) on the FY15 Cross Agency Priority (CAP) goal on Customer Service (CS). The CS CAP goal aims to help agencies deliver world-class customer service to citizens that’s on par with leading private sector services by streamlining transactions, […]

Read More →A Conversation with OMB on Customer Service

Read More →A Conversation with OMB on Customer Service

Getting to Know Your Users: Tips and Tricks from Veterans Affairs

Getting to Know Your Users: Tips and Tricks from Veterans Affairs

Design research isn’t rocket science. But for many of us in the federal government, it can seem daunting and unfamiliar. We’re here to to help demystify the process of design research for those of you ready to wade into the waters. We’ve both done our fair share of design researching at the Department of Veterans […]

Read More →Getting to Know Your Users: Tips and Tricks from Veterans Affairs

Read More →Getting to Know Your Users: Tips and Tricks from Veterans Affairs

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