Writing

Civic Hacking: Pathways for Participation

Civic Hacking: Pathways for Participation

The National Day of Civic Hacking is actually a weekend. An awe-inspiring two days of collaborative work where coders, designers, writers, innovative thinkers, and data geeks get together to solve problems and build things for their communities. For the Challenge.gov community, this is a fantastic opportunity to get live, hands-on experience talking with and working [...]

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Read More →Civic Hacking: Pathways for Participation

How to Tell Your Agency’s Story—Plainly

How to Tell Your Agency’s Story—Plainly

You’ve got the right words, the active verbs, the carefully chosen adjectives and adverbs. You’ve got the facts. You’ve got the talking points. All you have to do is put it together, right? Wait. What you want to tell people is not necessarily what they need to know. I know it’s hard to organize material [...]

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Read More →How to Tell Your Agency’s Story—Plainly

Plain Language Page Titles: More Important than Ever

Plain Language Page Titles: More Important than Ever

Government Web pages are found mainly through search engines. Google recently redesigned its search results page and there are quite a few small, but impactful, changes in this latest redesign. Specifically, it affects how page titles are displayed. Many experts now recommend even shorter page titles. Below are a couple of articles (plus tools) to [...]

Read More →Plain Language Page Titles: More Important than Ever

Read More →Plain Language Page Titles: More Important than Ever

Creating E-Books: Think Functionality, Not Aesthetics

Creating E-Books: Think Functionality, Not Aesthetics

E-books are great for one thing: reading on mobile devices. Their reflowable text adjusts to fit the reader’s smartphone, tablet or e-reader in the type size the reader chooses. They are essential for reading on smartphones, and better than pdf’s for all but the biggest tablets. But e-books are not great for design. They’re generally [...]

Read More →Creating E-Books: Think Functionality, Not Aesthetics

Read More →Creating E-Books: Think Functionality, Not Aesthetics

Plain Language Ninja

Plain Language Ninja

A few days ago a coworker asked me to look at a paragraph. He said it was on the top customer service priorities in our division. So I scooted my chair over and looked at it. Then I looked at him and asked, “But what is it supposed to do?” He said, “It’s supposed to [...]

Read More →Plain Language Ninja

Read More →Plain Language Ninja

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