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Member Spotlight – Jill James, Dept. of Education

Member Spotlight – Jill James, Dept. of Education

Welcome to the first edition of a new series of articles spotlighting members of our Government Web Manager Community. This month, we introduce Jill James, who’s the Senior Web Editor/Director for the Department of Education, in their Communications and Outreach Office. We asked Jill a few questions about her work at Dept. of Ed, as [...]

Read More →Member Spotlight – Jill James, Dept. of Education

Read More →Member Spotlight – Jill James, Dept. of Education

Actionable Web Analytics: A Three-Step Process

Actionable Web Analytics: A Three-Step Process

As Web analysts, your customers and their needs can vary greatly. One minute you are leading an analysis that will influence strategic decisions, the next you are distributing reports to folks who will never use them, but just have to have them. Sometimes, in the darkest hours, it can become more of the latter. That’s [...]

Read More →Actionable Web Analytics: A Three-Step Process

Read More →Actionable Web Analytics: A Three-Step Process

Go.USA.gov Creates Short, Trustworthy .gov URLs

Go.USA.gov Creates Short, Trustworthy .gov URLs

Short URLs are useful for tracking clicks, but they can create a poor user experience because the person clicking the link can’t see the final destination. That’s why Go.USA.gov was created—to show users that they would reach official government information. To maintain this trust, Go.USA.gov is only open to government employees and only shortens government [...]

Read More →Go.USA.gov Creates Short, Trustworthy .gov URLs

Read More →Go.USA.gov Creates Short, Trustworthy .gov URLs

Get Out of the Jargon Trap: Plain Language Training Can Help

Get Out of the Jargon Trap: Plain Language Training Can Help

The Plain Language Action and Information Network (PLAIN) is the official federal working group designated to help agencies with plain language, including training. PLAIN offers free 3.5-hour classes in the principles of plain language and plain language for Web writing.

Read More →Get Out of the Jargon Trap: Plain Language Training Can Help

Read More →Get Out of the Jargon Trap: Plain Language Training Can Help

Delivering a Customer-Focused Government Through Smarter IT

Delivering a Customer-Focused Government Through Smarter IT

As technology changes, government must change with it to address new challenges and take advantage of new opportunities. This Administration has made important strides in modernizing government so that it serves its constituents more effectively and efficiently, but we know there is much more to do. Last year, a group of digital and technology experts [...]

Read More →Delivering a Customer-Focused Government Through Smarter IT

Read More →Delivering a Customer-Focused Government Through Smarter IT

Take a Gander at Our /Developer Page!

Take a Gander at Our /Developer Page!

A growing trend both inside government and outside is to have a simple welcoming page for outside developers who may be interested in your team’s efforts. This material is often located at website.gov/developer 1 and points visitors to technical material that developers may be interested in, especially APIs. Collecting technical documentation in one place facilitates [...]

Read More →Take a Gander at Our /Developer Page!

Read More →Take a Gander at Our /Developer Page!

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