Alycia Piazza

Alycia Piazza

Alycia is the Platform Manager for DigitalGov.gov and Program Manger for DigitalGov University. She has been working at GSA with the Center for Excellence in Digital Government since 2009. She enjoys working across agencies to better serve citizens in the digital environment.

Community Rock Star Round Up

Community Rock Star Round Up

Around this month’s Communities Theme, the DigitalGov team thought we’d round up your community rock stars. These are people in your communities who’ve gone above and beyond, who’ve contributed content, organized events, participated in developing toolkits and more. Let’s kick it off with the DigitalGov Summit Sounding Board. DigitalGov Summit Sounding Board For the 2015 DigitalGov Summit we pulled […]

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Read More →Community Rock Star Round Up

DigitalGov Summit: Live From the Comfort of Your Desk

DigitalGov Summit: Live From the Comfort of Your Desk

The DigitalGov platform helps federal agencies meet 21st century digital expectations, and we’ve planned our second DigitalGov Summit with this mission and your needs in mind. The theme is open and the agenda is packed with presentations about how “opening” data, content, contracts and talent makes digital citizen services better, more effective and even cheaper. […]

Read More →DigitalGov Summit: Live From the Comfort of Your Desk

Read More →DigitalGov Summit: Live From the Comfort of Your Desk

Customer Experience Roundup 2015

Customer Experience Roundup 2015

This month, our round up focuses on customer experience (CX). As I was rounding up the CX events and articles we’ve shared on DigitalGov over the past year, I realized that CX touches all of the work we do. From Web to mobile to contact centers and social media, we need to not only be […]

Read More →Customer Experience Roundup 2015

Read More →Customer Experience Roundup 2015

DigitalGov’s Inaugural Podcast: How IVR Supports Contact Centers

DigitalGov’s Inaugural Podcast: How IVR Supports Contact Centers

​DigitalGov University has added podcasts to our suite of offerings on DigitalGov, featuring interviews and discussions with leaders in the DigitalGov community. For the first edition, we talked to Diane ​Devera, “Voice of the IVR” for the USA.gov Contact Center. In this 10 minute discussion with Jacob Parcell, Manager of Mobile Programs, Devera discusses several […]

Read More →DigitalGov’s Inaugural Podcast: How IVR Supports Contact Centers

Read More →DigitalGov’s Inaugural Podcast: How IVR Supports Contact Centers

Announcing Speakers and Agenda for the 2015 Summit

Announcing Speakers and Agenda for the 2015 Summit

We are busting at the seams with excitement because the DigitalGov Citizen Services Summit is less than a month away! Today we are announcing the working agenda and confirmed speakers. The Summit, which will be taking place on Thursday, May 21, 2015 from 9 am-1 pm, has an all-star lineup that was put together with […]

Read More →Announcing Speakers and Agenda for the 2015 Summit

Read More →Announcing Speakers and Agenda for the 2015 Summit

Government Contact Center Round Up

Government Contact Center Round Up

The Government Contact Center Council (G3C), led by GSA’s Tonya Beres, has been working with DigitalGov University to host events for the contact center community across the federal government. This year they hosted events and posted articles that will help you get a contact center up and running, make up-to-date changes to meet 21st century […]

Read More →Government Contact Center Round Up

Read More →Government Contact Center Round Up

Attend the DigitalGov Summit – Virtually, or Host an Expo Table

Attend the DigitalGov Summit – Virtually, or Host an Expo Table

Sign up now to watch the DigitalGov Summit from the comfort of your desk! We are excited to announce that although we’ve sold out in-person attendance for the DigitalGov Citizen Services Summit, we have just opened up registration to attend virtually. Virtual attendance will be an awesome way to experience the event with extras not […]

Read More →Attend the DigitalGov Summit – Virtually, or Host an Expo Table

Read More →Attend the DigitalGov Summit – Virtually, or Host an Expo Table

Showcase Your Innovation Program at the 2015 Spring Summit

Showcase Your Innovation Program at the 2015 Spring Summit

Here’s another other opportunity to show DigitalGov innovators what you got! The spring Digital Citizen Services Summit will host an expo, like we did in 2014, where you can showcase your program or service. This way participants will get a chance to meet the people behind innovative programs across the federal government and explore collaborations […]

Read More →Showcase Your Innovation Program at the 2015 Spring Summit

Read More →Showcase Your Innovation Program at the 2015 Spring Summit

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