The Government Contact Center Council (G3C), led by GSA’s Tonya Beres, has been working with DigitalGov University to host events for the contact center community across the federal government. This year they hosted events and posted articles that will help you get a contact center up and running, make up-to-date changes to meet 21st century […]
Alycia is the Platform Manager for DigitalGov.gov and Program Manger for DigitalGov University. She has been working at GSA with the Center for Excellence in Digital Government since 2009. She enjoys working across agencies to better serve citizens in the digital environment.
Sign up now to watch the DigitalGov Summit from the comfort of your desk! We are excited to announce that although we’ve sold out in-person attendance for the DigitalGov Citizen Services Summit, we have just opened up registration to attend virtually. Virtual attendance will be an awesome way to experience the event with extras not […]
Here’s another other opportunity to show DigitalGov innovators what you got! The spring Digital Citizen Services Summit will host an expo, like we did in 2014, where you can showcase your program or service. This way participants will get a chance to meet the people behind innovative programs across the federal government and explore collaborations […]
Thanks to your awesome input on the Citizen Services Summit agenda and the rallying of the Summit Sounding Board, we now have more than 70 ideas and 50 comments on those ideas. Vote early and Vote often! We’ve opened up the voting floodgates for these 70 ideas until February 28th! Now you can help choose […]
You may have seen this icon on our calendar recently. This icon indicates a digitalgov “friend event.” What’s a Friend Event Does your agency offer training or events to help improve digital services? Are they free? Are they open to other federal government agencies? If you answered YES to all three questions then you have a friend […]
You might remember in the post Crowdsourced Digital Citizen Services Summit we said “Go to Citizen Services Summit 2015. Go there now!” Well if you haven’t yet, there is still time to go there and propose a session, idea, or speaker. Anyone can propose a session. We’re accepting proposals through the end of January. And, […]